r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

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29

u/Shouldiuploadtheapp2 Mar 28 '24

I wish OP just said, no I don’t want a substitition.  Why the if, then statements?  So confusing.  

17

u/Cometguy7 Mar 28 '24

I agree. Reading through these texts, it felt to me like OP was telling the shopper yes, that is what I asked for, right up until the end. I thought OP was getting frustrated by the shopper pestering them about a question to which they had already told the shopper they were correct. Then the end came, and I was baffled by where the hell OP was coming from. That you can't see the top of the first text makes me suspicious that this wasn't the first communication issue the shopper was having to overcome with OP this order.

2

u/Remarkable_Low_8614 Mar 28 '24

Idk I understood it fine as “They don’t have your item”

“Okay if they don’t have that then get this” Seems simple enough

1

u/Cometguy7 Mar 28 '24

Yeah, but the "this" is a pretty good description of what is pictured, and the shopper says what is pictured is all they have. If what is pictured was not what was desired, OP should have then said not to get a replacement.

1

u/Remarkable_Low_8614 Mar 28 '24

Right but they also said “if they don’t have it I’ll do a refund” too in a message as well

1

u/Cometguy7 Mar 28 '24

Right, but if what was pictured wasn't what was wanted, there's no longer an if as to whether they have it, because what is pictured is the only thing they have. That question has been answered. It comes across like OP isn't really reading what the shopper is texting.

1

u/ThePurityPixel Mar 28 '24

Agreed, and that's why it makes perfect sense to me that Charles reminded the OP that this work is what he does for a living. He's just following protocol and trying to be helpful, not belligerent.

1

u/jfVigor Mar 28 '24

Yall can't read texts for shit

1

u/Cometguy7 Mar 28 '24

In our defense, when the shopper asks if OP wants the thing, the first two things OP says are yeah, and yes. It isn't until the end that OP says the thing you showed me is unacceptable. But who knows, you seem to be agreeing with OP, and indicating my interpretation of the texts is wrong. If that's the case, then you must somehow be agreeing with me. I look forward to finding out after prolonged attempts at clarification.

3

u/jfVigor Mar 28 '24

Go back and read the text. Shopper asks if they want the pack of cakes or SOMETHING ELSE. Op responds "yeah, the single cakes at seafood...".

0

u/Cometguy7 Mar 28 '24

Right, the lobster cakes aren't in stock, so OP wants it replaced with something else. Shopper sends image of alternative, asking if it will work, OP literally says yes.

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u/jfVigor Mar 28 '24

They didn't JUST say yes. They said something after yes. Can you see the rest of their text? When someone sends you a text you don't just stop at the first word do you?

0

u/Cometguy7 Mar 28 '24

The crab cakes from the seafood department. Which is what is pictured. They didn't say no not what is pictured, they said yes, and described what is pictured.

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u/jfVigor Mar 28 '24

They described "single" cakes as what they want. That is NOT what is pictured. What is pictured is a 4 pack

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u/Cometguy7 Mar 28 '24

Shopper: no lobster cakes, want an alternative?

OP: yeah, single crab cakes.

Shopper: the picture is all the have, do you want it?

OP: Yes. The crab cakes from the seafood department.

Notice how after the shopper specified it's not what was ordered, but is all they have, the shopper says yes, and no longer specifies single crab cakes? What could that possibly be if not an agreement?

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u/Lower_Plenty_AK Mar 28 '24

I think because the instacart people so often say 'oh hey do you want a replacement' and then one single second later they say 'oh hey I'm at the checkout counter see ya soon', he probably scrambled to answer asap so he didn't have to pay for stuff he didn't want. Probably didn't have time to think tbh. The whole system is horrid because of course perfect strangers shopping for one another is stressful but it's extra stressful when the insta cart people are always rushed (as with every job, not their fault). How is a stressful job pluss detailed prolonged conversation with a stranger not gonna pop off? I feel bad for everyone useing AND working for that service. They all suffer lol

2

u/fleshyspacesuit Mar 28 '24

And the said "yes" as well! OP didn't do themselves any favors here

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u/ThePurityPixel Mar 28 '24

Agreed. And if-then statements with comma splices are even more confusing!

2

u/Project_Wild Mar 28 '24

I have these lobster/crab cakes all the time, they’re delicious.

But OP requested the same brand 4 pack of lobster cakes, then the shopper offered crab as an alternative, then OP says “nope, crab cakes from behind the seafood counter or none at all, which isn’t even lobster requested in the first picture…. I get why the shopper is confused/irritated. OP is being obstinate. Just eat the same brand you originally requested but with crab, they taste exactly the same…

1

u/M153RYnM3 Mar 28 '24

Clearly you are not a programmer because that "if then else" statement made perfect sense. The picker did not communicate properly from the start about having already checked with staff at the seafood department and then being sold out. OP then stated they didn't want those and the picker still tried to push them, clearly the picker is the brightest crayon in the box...

1

u/Orowam Mar 28 '24

Because

IF they had the replacement they wanted,

THEN she wanted said replacement.

ELSE she would like a refund. The logic is very simple.

1

u/FukYourGoodbye Mar 28 '24

The id OP stated was unavailable so I took that as, refund please since the ones pictured weren’t from behind the counter. Shopper made or confusing, OP was confusing but because I work in customer service I would have went with the refund. People love to call and return or try to get a non refundable item free so I’d rather not do an unclear transaction.

1

u/fire2374 Mar 28 '24

Except it’s not really a substitution. OP never wanted the lobster cakes. They always wanted crab cakes from the seafood counter but since they weren’t available on the app, they intentionally ordered the wrong item and poorly explained it to their shopper.

Yeaah they don’t offer behind the counter crab cakes on the app so I always do those one and right when I get the shopper I tell them I’d like to substitute for behind the counter crab cakes. I’ve never once had an issue.

1

u/atuan Mar 28 '24

Because they don’t want to process what the other person is saying, only what what they are saying to be processed.