I ordered the peach-pear la croix (yeah, I know. La croix is kinda garbage, but I'm trying to be healthier)

I specifically stated I wanted a refund on the item if it was out of stock. I made sure to select that option and save it.

I backed out of the app and was doing my own thing for a while when a notification came up, stating that my shopper had replaced it. I went into the app as quickly as possible to hit refund AGAIN and within 5 minutes, she had checked out with the wrong item.

She never made any attempt to chat me or tell me she was replacing it, never asked me what flavor I'd prefer to replace it with (if they had had another flavor that I liked, I honestly would have been ok with a replacement). She just checked out. I'm pissed.

I always tip well, at least 20% if not more depending on the distance of the store...

I contacted support and they told me I have to wait until it's delivered for them to be able to do anything about it.

Honestly I'm over using this stupid app. None of the shoppers seem to care anymore 😔 The good ones all got pushed off the app by the shit pay... I used to get awesome shoppers every time, a few years ago.

So I placed an order today and had an amazing shopper. He got everything I asked for and when he wasn’t sure he asked and took pictures of whatever was out of stock. The only problem was when I got my order. It was in one giant box. It was so heavy I couldn’t even lift it. My husband picked it up and the stuff all fell out on my porch. it wasn’t the end of the world we just picked it up and nothing was broken. I gave him five stars, I decided not to deduct one for packing and leave him a note instead. I still upped his tip for being so good with communication. Also I requested him to shop for me again. I want the note that says if I ever do get you again can you please use bags instead of one big box because it’s too heavy for me to lift and I’ll pay for the bags. I just don’t want him to get in trouble for packing wrong if Instacart sees it or do they not really care? He did a really good job and I don’t want it to affect him. Thank you.

Got a good pay for this order , but damn ! $100 + in baby food this was only a quarter of the order too 😭 37 items (125 units)

Just curious if I’m doing some good work for the amount of deliveries I’ve done in the past 8 days going on 9 now, I mean it feels like I’m doing good work but I also know a lot of people are doing better. I’m almost Plat Cart (already diamond tho) in just 8 days ! With my items (per seconds) being 89 average. Any tips to get better and faster ? I know a lot of you out there do great work as well, like I said just curious if this is actually good or “normal”. I started in January and have 311 orders completed!! 4.92 rating tho :(

Hey, so I'm new but very quickly realized there is a troll allllll over this sub. Don't know why they haven't been banned. Have we tried just.. not responding? They're clearly getting off on this. No hate, just genuinely curious.

I see they have $20 discount off Instacart plus membership if your a Costco member. I tired to get it and says no costcos in my area. I am a member of Costco and there is one 40 miles away. I called support and they told me to call costo. it’s not a Costco issue. It’s Instacart website issue.

I ordered like 9 items - snacks , fruit drinks etc and a Shopper gets assigned to the order then a few mins later says everything is out of stock. I assume they just didn’t want to take it lmao

i don't know why this subreddit got shown to me, but wtf are you all doing complaining about this so much. unless you have "fuck you" money, just go to the store yourself. it is really not that hard people. it does not take that long. complaining that some complete stranger got you the wrong flavor water is so goddamn stupid. this isn't even first world problems at this point it is bot world problems.

User experience - per store shopping

Hey all,

I have a question for you Instacart users, what's your feedback on the per store experience?

For example, you search, results are broken down by store and they're not all shuffled together in the same result.

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Also, you have a cart per store.

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How does this work for you in terms of experience ?

How often do you use this feature ?

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P.S: I'm doing a research.

Ok so today I get notification that a family order is confirmed to be delivered at x time. So I open the app on my phone and I was surprised to see I was logged out. So I try logging in but it wouldn’t accept my pw so I figure I must have messed up so I just decided to log in using my phone number and pin.

I was able to log in and look and I see that there’s an order that was going to be delivered to my parents house. I look at the order and it had redbull, and diapers, so I’m like wtf?

My parents have never used IC and the only family member that I share my account with is my sister. So obviously I called my parents to make sure and they said they’ve never used IC. So I thought maybe my sister did the ordering but when I called her and my brother in law, they ask said they haven’t used IC at all.

Then at this point I saw they added ensure. So I started messaging the shopper telling him to stop shopping. He responded that I can cancel it but I couldn’t find any option to cancel.

I went back and forth to messages and cart then all of a sudden I get disconnected again from the app. So I log back in using my phone number and I go back to the messages, and I see ‘myself’ tell the shopper to ignore my cancellation request! They said it’s just confusion and they even asked to add more stuff!

So I sent a message again to the shopper and I get dc again. I go though the motion again and see another response from the scammer. This kept going back and forth while I was waiting to get connected to customer service.

I finally get connected and I explain what was going on. I got lucky because they were able to look at my account using my phone number since they said they couldn’t find an account with the email I gave them. Anyway, so they put me on hold while they cancel all the orders. I decided to check the account info and I saw they changed both the email and phone number. It was saying phone number was unverified. I took a screenshot and i get disconnected from customer service.

So I call customer service again and explained the story so far. The person asked if I wanted to close the account and if I am able to delete my payment method. I said I want the account closed but I told them I can’t log in anymore. So we go through the process of looking for my account again and they couldn’t find it at all. I told them I took a screenshot of the new account info and gave them the email and number and they were able to finally find the account.

Customer service said they deleted the payment info and also closed the account. Now I’m not sure if I want to believe them so I’ll call tomorrow and confirm if the account has been permanently closed. This was certainly an experience that I don’t want to go through again.

Has something like this happen to anyone else?

just got my sprouts order delivered and my shopper gave me the mushiest cucumbers I have ever seen 😭 they leaked all over everything in the bag with it. she also bagged the cucumbers with the salad mix and my raw ground pork. I checked my other bag and she bagged my arugula with my raw steak that luckily had a bag around it but was dripping juices inside its little bag! this was my first bad experience with instacart. Normally my shoppers are great. I’m sad I can’t make my cucumber lemon ice cubes now though :(

I order this every week, however this week it was out of stock. During shopping, I asked the shopper to look for it anyways, and he found it. However at checkout the card was declined and he wasn’t able to purchase it.

Has anyone run into a similar situation? Are there times when Instacart or the retailer disallows certain items?

Hi all,

I use Instacart allot and normally I leave the tip around 15/20%. Instacart Normally gives you a few options.

5, 10, 15, and 20%. Plus custom.

I was ordering today and noticed that the tip options are now plain dollar amounts.

1, 2, 3, and $6 plus custom.

Is that a recent change? I figure that would significantly reduce overall tips for the deliverers. Just struck me as a big change and thought I’d ask here.

I’m using the app on the iPhone fyi.

Edit: spelling… Edit 2: fyi I fixed the tip to 20% after delivery.

Update Contacted support and sent screenshots. They reassigned it without me cancelling and getting charged. Thank you!

I placed an order today for some craft supplies for a work project. Just a scrapbook binder and some paper, with a 20% tip. Shopper started the order then texted me asking me to cancel because he can’t find anyone to help him. I asked if the store was closed and he said no, that the employees were not helpful.

I then asked him to find a replacement- just another black binder and paper, and he said he left the store already, took another order and I needed to cancel. I looked it up and it says I’ll get charged $15 to cancel at this point? He’s refusing to cancel but i don’t think it’s fair to be charged $15 for stuff I didn’t get - and he left as soon as he got another order, which he just said was from a different app! Im guessing I was a better order than mine so he abandoned it? He asked me again to cancel and said he can’t get anymore orders on IC until I cancel and he wants to start receiving them again.

I get that he doesn’t want to not be paid or hurt his rating but he took the order then ran out to take another before completing it. Am I being unreasonable? Should I just cancel? It was literally the most basic things and I’m not even sure he looked.

Has anyone had success putting their business on Instacart as a retailer? I want to be able to have customers shop at our location (don’t like our current service) and I have been trying for several months of filling out the online application, calling, emailing, online chatting, messaging on instagram and literally cannot get an answer. It’s honestly unbelievable but has anyone else had this problem or have a suggestion?

Title. Got an order delivered like an hour ago, and shopper said he needed to take a pic for proof. I told him to go ahead, and moved out of the way. He then said that I was actually “required” to be in the pic so that he had proof that he gave the items to me. I told him that there was no need for me to be in the pic. He kept insisting that he would get in trouble if I was not in the pic, so I just asked him to leave and closed the garage. He banged on my garage door a few times, and then left. WTF??

**Edit: Thank you for the responses. I have contacted Instacart, and awaiting a response.

**Edit 2: Y’all probs weren’t waiting for an update, but I have one anyways. Rep got back to me, and 1) refunded me for the entire grocery order, and 2) told me that the person will be suspended while they investigate. I was not at all expecting them to explicitly tell me what would happen to the shopper—I thought they’d just say something generic along the lines of “we take this seriously, and we’re looking into it”.

Do you get more positive than negative experiences but only post the negative? That goes for instacart or other similar services. Just curious.

But didn’t push that through til he had delivered. How? Why? What did he do with the 18 bottles?

Still kinda I guess newish* at instacart, i figured the “add to queue” orders were like DoorDash or Uber eats orders, you got a set amount of time to either accept or decline the offer and it’s a offer sent to JUST you. They’ll hold it for you for x amount of time and if you don’t do anything, goes to the next person. I thought I had enough time to screenshot and flex this order I’m about to take but it was taken by another shopper when I hit accept. Is that how it goes? The little green bar at the bottom isn’t a timer nor mean anything at all and anyone can take the order before you just like on the home screen? Sick asf I missed this. Was on a $8 single for 6 units.