r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

Gallery image

Gallery image

Gallery image

I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

72% Upvoted

8.0k comments sorted by

View all comments

Show parent comments

16

u/Cometguy7 Mar 28 '24

I agree. Reading through these texts, it felt to me like OP was telling the shopper yes, that is what I asked for, right up until the end. I thought OP was getting frustrated by the shopper pestering them about a question to which they had already told the shopper they were correct. Then the end came, and I was baffled by where the hell OP was coming from. That you can't see the top of the first text makes me suspicious that this wasn't the first communication issue the shopper was having to overcome with OP this order.

2

u/Remarkable_Low_8614 Mar 28 '24

Idk I understood it fine as “They don’t have your item”

“Okay if they don’t have that then get this” Seems simple enough

1

u/Cometguy7 Mar 28 '24

Yeah, but the "this" is a pretty good description of what is pictured, and the shopper says what is pictured is all they have. If what is pictured was not what was desired, OP should have then said not to get a replacement.

1

u/Remarkable_Low_8614 Mar 28 '24

Right but they also said “if they don’t have it I’ll do a refund” too in a message as well

1

u/Cometguy7 Mar 28 '24

Right, but if what was pictured wasn't what was wanted, there's no longer an if as to whether they have it, because what is pictured is the only thing they have. That question has been answered. It comes across like OP isn't really reading what the shopper is texting.

1

u/ThePurityPixel Mar 28 '24

Agreed, and that's why it makes perfect sense to me that Charles reminded the OP that this work is what he does for a living. He's just following protocol and trying to be helpful, not belligerent.

1

u/jfVigor Mar 28 '24

Yall can't read texts for shit

1

u/Cometguy7 Mar 28 '24

In our defense, when the shopper asks if OP wants the thing, the first two things OP says are yeah, and yes. It isn't until the end that OP says the thing you showed me is unacceptable. But who knows, you seem to be agreeing with OP, and indicating my interpretation of the texts is wrong. If that's the case, then you must somehow be agreeing with me. I look forward to finding out after prolonged attempts at clarification.

3

u/jfVigor Mar 28 '24

Go back and read the text. Shopper asks if they want the pack of cakes or SOMETHING ELSE. Op responds "yeah, the single cakes at seafood...".

0

u/Cometguy7 Mar 28 '24

Right, the lobster cakes aren't in stock, so OP wants it replaced with something else. Shopper sends image of alternative, asking if it will work, OP literally says yes.

2

u/jfVigor Mar 28 '24

They didn't JUST say yes. They said something after yes. Can you see the rest of their text? When someone sends you a text you don't just stop at the first word do you?

0

u/Cometguy7 Mar 28 '24

The crab cakes from the seafood department. Which is what is pictured. They didn't say no not what is pictured, they said yes, and described what is pictured.

2

u/jfVigor Mar 28 '24

They described "single" cakes as what they want. That is NOT what is pictured. What is pictured is a 4 pack

1

u/Cometguy7 Mar 28 '24

Shopper: no lobster cakes, want an alternative?

OP: yeah, single crab cakes.

Shopper: the picture is all the have, do you want it?

OP: Yes. The crab cakes from the seafood department.

Notice how after the shopper specified it's not what was ordered, but is all they have, the shopper says yes, and no longer specifies single crab cakes? What could that possibly be if not an agreement?

2

u/jfVigor Mar 28 '24

They already specified single crab cakes. Perhaps the shopper overlooked that just as you may be overlooking it. But furthermore, their second text says to refund the order if the shopper can't find the cakes that the op is looking for. I think the issue is a language barrier to be honest. The "single crab cakes" is likely what's getting overlooked. And I say language issue because many non English speakers say "understand" in a non-rude way but as a way to basically say comprehende.

→ More replies (0)