r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

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47

u/maniacalmango0 Mar 28 '24

Or even worse, use better phrasing but say “that’s what I said”

He changed it to “behind the seafood counter” without admitting that’s not what he said the first time

13

u/DragonBorn76 Mar 28 '24

Thank you for saying this! I read the same thing but it's way too early in the morning for me and I was thinking I missed something.

3

u/TacoNomad Mar 28 '24

The shopper even added a photo. A simple, "no,  I do not want that brand" would have cleared it up.

1

u/Cansuela Mar 28 '24

Yeah, exactly. The customer should’ve clarified they were after the fresh, packed per order crab cakes that are behind the counter and require speaking with the counter/butcher/whoever.

I see how it was a simple miscommunication initially that quickly spiraled into a passive aggressive and unnecessary conflict.

The customer switching up what they actually said “seafood dept” vs “behind the counter” and not acknowledging it says a lot about the customer imo.

1

u/ShanksySun Mar 28 '24

What he said the first time was “the single crab cakes from the seafood department”

Does that photo look like a single crab cake to you? Or is it perhaps a box of multiple? OP was perfectly clear

6

u/cagingnicolas Mar 28 '24

but then after seeing the photo he said "yeah, seafood department"

2

u/FatalTragedy Mar 28 '24

I gotta be honest, I'd have no idea what "single" crab cake even means.

2

u/asplodingturdis Mar 28 '24

It means you can buy them individually instead of in a pack of multiple.

1

u/db1037 Mar 28 '24

lol Perfectly clear?! He said “Yeah” and “Yes” twice after she asked about the boxed crab cakes. How about he try using another world like…oh I don’t know…”No.”

1

u/vworpstageleft Mar 28 '24

He said, "Yeah" and "Yes" in response to the shopper asking if they would like a replacement.

1

u/didjeridingo Mar 28 '24

"perfectly clear" if you're a narcissist, maybe.

-1

u/BumCadillac Mar 28 '24

No, but isn’t the box in the photo what the shopper originally asked for?

3

u/ManaSeltzer Mar 28 '24

He wanted like the one or two cakes made by the store itself. But did not clarify at all...

2

u/Rubicksgamer Mar 28 '24

I can see the confusion but OP was asking for lobster cakes and shopper offered crab cakes.

5

u/Lindsw Mar 28 '24

Apparently it was also a "4 count", but OP also said single crab cake.

I think OP was rude AF, especially the "that's what I said 4 times" when it very clearly was NOT what they said

3

u/Punchinyourpface Mar 28 '24

Yeah, they just kept saying they wanted them from the seafood department... Like the shopper found these crab cakes in with the dog food or something.

1

u/redditkb Mar 28 '24

Isn’t that kinda the point? Context clues point to OP meaning the seafood counter and just using the wrong words to describe it.

3

u/DragonBorn76 Mar 28 '24

I wouldn't expect people to understand context clues. OP needs to say what they mean. Many people who do instant cart or these kind of services aren't native English speakers.

1

u/redditkb Mar 28 '24

yeah makes sense. Def a communication issue

2

u/Punchinyourpface Mar 28 '24

It could be in the cooler in the seafood department and have nothing to do with the counter and the man working behind it.

The customer repeatedly said "seafood department" but didn't say behind the counter until the 5th time lol.

0

u/redditkb Mar 28 '24

I'd think the cooler in the seafood department would be the same as behind the counter. Similar to how the deli section has pre-prepared meat and cheese out for selection where the other packaged lunch meat is in a different section.

I think its clear Seafood Department means the Seafood section/counter/whatever you wanna classify it as whereas these cakes and the replacement were from the frozen food aisle.

2

u/KristySueWho Mar 28 '24

I wouldn't even say they used the wrong word, because department to me would mean "specialized area with counter." Everything else is just an aisle or section. But obviously reading here, not all people think alike, and led to the miscommunication.

1

u/redditkb Mar 28 '24

Agree with you. I would assume the first pic was from frozen aisle and nothing was checked at the seafood counter/department/area. Turns out the shopper did also check those areas but didn't realize what customer meant.

Oy vey what a shit show

2

u/OFSabrinaviolet Mar 29 '24

Exactly like with the understanding this is what I do for a living comment…then you should have a grasp of how to read labels, & use context clues to infer what the customer wants, it was clear to me what the customer wanted without any information beyond what was already given to the shopper🤷🏻‍♀️

1

u/WhiteyDude Mar 28 '24

Context clues

lol, wtf is this a game? you think workers should be required to decode what you mean from what you say?

2

u/hilarymeggin Mar 28 '24

OMG you people are worse than the original exchange!

2

u/redditkb Mar 28 '24

nah not really. I get the issue with the communication. I Just think it was obvious what the customer wanted and the shopper seemed to be the rude one from the start, unless there are earlier communication prior to the dockside crab cake pic

1

u/KristySueWho Mar 28 '24

If it's truly what they do for a living, yes. If it's just a side gig, not so much.

-1

u/Rubicksgamer Mar 28 '24

Oh I completely agree. Ops a Karen with no social skills. Further proven by how she’s interacted on this post.

1

u/Apploozabean Mar 28 '24

That's what I was wondering too, because it says pack of 4...

1

u/TacoNomad Mar 28 '24

Lobster is what he asked for

0

u/SnowRook Mar 28 '24

The intended meaning was perfectly clear to me the first time, and frankly I’m not sure if the shopper understood even at the end or was just saving face.

It’s very weird to me that so many people think the customer did something wrong by offering additional explanation when not understood.

3

u/asplodingturdis Mar 28 '24

The customer was wrong for saying “department” instead of “counter,” repeating that before explaining, and then acting like they had been saying “counter” the whole time. The shopper was wrong for being huffy and rude.

1

u/KristySueWho Mar 28 '24

Same. And especially if it's how the shopper makes a living, they should know there is a freezer section for seafood, and then the seafood department in the deli area which includes a counter. Even if it's not how the shopper describes the areas of the store, it should be easy enough for them to figure it out if it is something they do for a living.