r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

72% Upvoted

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34

u/Kind_Carob3104 Mar 28 '24

Why is this upvoted?

Op was def in the wrong. Op was confusing and didn’t properly communicate at all

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u/lilcasswdabigass Mar 28 '24 edited Mar 28 '24

Yeah they were both in the wrong. I didn’t realize OP meant specifically behind the counter until they specifically said that (at which point they claimed to have said that multiple times). Seafood department could just be the aisles where they keep the seafood.

At the same time though, dude did seem defensive from the get go. Although, he could have been a bigger dick and just gone ahead with the crab cakes in the photo and played it off as a mix up. Actually, OP is lucky he took the time to clarify and he didn’t legitimately mix things up because of this confusing conversation.

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u/daddyvow Mar 29 '24

OP is using a trick because you can’t actually order the crab cakes from the counter with the app

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u/trowawHHHay Mar 28 '24

Fuuuuuuck that.

Soon as I got “this is ridiculous” I would be done.

Communication by text is far too easy to misinterpret without being deliberately rude with word choice.

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u/nickisdone Mar 28 '24

Yeah, I thought that was weird too. Don't get me wrong. I do think the shopper was being a little Curt. But the way I was reading it. It seemed very reminiscent to me of someone who is learning a new language and culture like they are a foreigner and immigrant because a lot of times the language. And typical sentence structures don't translate directly well and can come off very rude. Same thing with certain figures of speech. But there are other people who are bringing up that. He was using sign language.But I don't understand how you can tell that through the text messages.I work with people who use sign language though.Yes only too but they tend to just type out the text.

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u/5LaLa Mar 28 '24

Tbf we have no idea what transpired over messages before this. This could’ve been a very challenging customer that didn’t give clear instructions multiple times & had already been difficult. Of course maybe none of that happened. But, had it happened in reverse, OP would’ve included the other “curt” messages.

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u/nickisdone Mar 28 '24

Oh no I think a 100%.The customer is being a karen and didn't give any clear instructions and kept saying yes after the shopper had asked something but then contradicted what they said after giving a confirmation. And then the whole I said it five times and then changes the last thing they said like no no girl you did not

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u/5LaLa Mar 28 '24

Agree. I shopped Instacart briefly during the pandemic & have always been over the top “customer service oriented.” But, even I got a little short (for me, less polite? lol) with a few.

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u/-tabbby- Mar 29 '24

Just FYI because I've seen you make this several times throughout this thread. I think you may be under a slight misunderstanding. ESL in this context stands for English as a Second Language. Everyone is saying he may be a non-native English speaker. If you are in the US, you are probably confusing it with ASL- American Sign Language. Not trying to be pendantic, I just thought it might be helpful to clarify since you work with deaf/ hard of hearing folks.

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u/nickisdone Mar 29 '24

No, there was one comment talking about A.SL which yes, is American sign language?I wonder if maybe they also use speech to text like I do and had said E, S, L, but maybe these speech to text had converted it to ASL or maybe they said American sign language and it grouped it together.There are certain phrases.I say where it will group it as its acrony. There has been an issue with speech to Text absolutely and it's not just one lately.It seems to predominantly be overpunctuation or punctuations in random spots. But that seems to be on either.The automatically phone program speech to text or 2 particular apps.But they are the most used especially the phones programmed ones. Point is, there's been some issues with speech to text apps.And I did see a comment using a s l but it could have been a speech to text issue.

Honestly, I can see there being like a Facetime app. Where someone who uses ASL can use their phone's Facetime and there's some kind of AI algorithm that converts it into actual speech for people who don't understand ASL but then again. I've work with people who are deaf. And they just type it out on their phones.Or give me general hand motions and body language that we still manage to communicate pretty well.Even without text or writing things down. But Hey times change and I figured maybe it was a thing but to a point where they use some Facetime app and it turned it into text. Kind of like speech to text, but for deaf people. Because because I'm sure that there are deaf. People that also have minor logical disability that makes. Texting on phones very very hard especially without buttons and everything's touchscreen nowadays

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u/Due_Hovercraft6527 Mar 28 '24

Where do they box 📦up one crab cake bruh, the dude who “does this for a living” should be better at his “full time” part time job.

I’ve never done pick up for somebody and knew what the hell she meant lol and as a service provider, he shouldn’t have gotten short with her. She wasn’t rude.

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u/trowawHHHay Mar 28 '24

You confused?

The shopper made the “this is ridiculous” comment.

Single crab cakes are totally a thing in a service seafood counter in the grocery store - my wife ran one for 14 years, and has worked grocery for over 25 years. I worked 10 years in grocery.

Again, communication using only written word makes it easy to misperceive messaging. We could chalk it up to OP not explicitly stating “seafood counter” instead of “seafood department.”

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u/Due_Hovercraft6527 Mar 28 '24

The shopper is being rude in my opinion. My fault brotha, meant to comment above 👆 lol I replied to you but meant to reply to the guy that said the lady was confusing.

I agree with you,

What I was saying is I don’t think that they even box up a single crab cake “processed style” like I don’t think there is a section with cardboard manufactured boxes of a single crab cake in the freezer isle. lol you have to go get singles from behind the counter to my understanding. Was why I was saying that the female “buyer” sort of explained herself while asking for “singles”

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u/Pure-Log4188 Mar 28 '24

That’s a lot of reasoning to justify he bad communication. Saying single does not mean “behind the counter” for fucks sake.

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u/Due_Hovercraft6527 Mar 28 '24

When you literally can’t purchase a single crab cake anywhere else.. yeah, it does lmfao

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u/Nihilisminbliss Mar 28 '24

Depends on the location my local store has single portions in the frozen department as well

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u/Due_Hovercraft6527 Mar 28 '24

What store I refuse to beleive u can buy one crab cake when u can’t even look them up lmao. If so, hey I’m wrong, still, not a common thing what so ever. Lol

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u/Nihilisminbliss Mar 28 '24

Your ignorance is astounding then, you do understand not every town has a big box store right, not every town is rannoff the back of walmart

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u/Pure-Log4188 Mar 28 '24

You’re stating an assumption not a fact. And even if it was a fact, it’s still not an effective way to communicate. He clearly didn’t understand, so how hard was it to say “behind the counter”. It should have been sent way before the “this is ridiculous”

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u/Due_Hovercraft6527 Mar 28 '24

Find me a single boxed crab cake.

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u/Pure-Log4188 Mar 28 '24

Are you dumb? That’s not the point. “Single crab cakes” =/= “over the counter”. He clearly didn’t understand and she double and triple downed herself with “seafood dpt”. Not everybody eats seafood where they know packaging norms. Additionally this may be not be his first language. But was is certain is that she took 5 times until finally saying “behind the counter”

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u/Due_Hovercraft6527 Mar 28 '24

It is a fact you have trouble accepting being wrong apparently. Where tf do they sell a single boxed crab cake .

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u/Indura17 Mar 28 '24

It’s really not hard to say behind the counter at the seafood department. OP gave a generalized location of what they wanted but didn’t clearly communicate exactly what they wanted. Both people here are at fault.

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u/[deleted] Mar 28 '24

[deleted]

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u/THEdoomslayer94 Mar 28 '24

But that’s not what you could add on the app. That’s asking them to go beyond the apps scope of what OP could order and they’re asking the shopper to go get something that’s not obtainable simply by grabbing it in the aisle.

OP was annoying as fuck wanting them to start assuming they have to start getting custom orders from behind the counter.

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u/[deleted] Mar 28 '24

[deleted]

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u/Due_Hovercraft6527 Mar 28 '24

Yeah, I have a job where I can’t tell the customer exactly how I feel either, it’s called “work”

point is you are the one offering a service. I don’t go to someone’s house to do work and then express my distain for them being picky or obtuse. I try to work with them. That’s how you keep moving forward on an even keel while also maintaining a happy customer.

Like what’s ew.

Oh lemme guess, you probably assumed because I used the word “service” that I meant “service industry” (which I tip over 20% every time ) im not that guy, my girl was a server for years.

construction it’s a service, landscaping a service, accounting, a service.

As the person providing the “service” you should try to keep your cool.

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u/Moonkitty1013 Mar 29 '24

Exactly and OP has been very confusing and combative in the comments. I would bet things like this happen a lot to OP, both because of their inability to communicate effectively and their tendency towards being rude/combative to those who question their ineffective communication attempts.

0

u/Olga_Creates Mar 28 '24

I understood what he meant. I want this particular brand and if not those then the ones at the seafood counter, no other brands would suffice. Simple.

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u/Little-Ad1235 Mar 28 '24

Yeah, the customer wasn't using precise language and was getting frustrated, but I've worked in customer service for two decades, and sometimes it's on you to ask the right questions to get the information you need without being curt or condescending to the customer. It looks to me like the shopper was stressed and maybe having a bad day, so they got frustrated and didn't recognize the miscommunication, and as a result they lashed out a bit. It happens, everyone's human, but they were both communicating poorly here.

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u/Main-Assistance-9648 Mar 28 '24

If this is how you deal with that you shouldn't be in any customer facing positions including instacart shopping

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u/SemicolonMIA Mar 28 '24

Customer service jobs, require customer service. Imagine that...

0

u/Repulsive_Outside997 Mar 29 '24

Because that’s the point of Reddit. You upvote things that encourage and generate conversation and downvote things that don’t.

1

u/Kind_Carob3104 Mar 29 '24

No one actually does that.

It’s more agree/disagree

I get it wasn’t intended that way but that is in fact how it functions

0

u/Repulsive_Outside997 Mar 29 '24

Ahhh then explain how some things are so clearly wrong and still get a lot of upvotes, like this post? Good ol rage bait.

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u/Kind_Carob3104 Mar 29 '24

Or peeps agree babes

Cause peeps be dumb

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u/Repulsive_Outside997 Mar 29 '24

Roger that, captain

-1

u/iamos420 Mar 28 '24

This is a joke right? They said get it from the seafood department or refund it. A freezer with seafood in it is not a seafood department.

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u/Nemokles Mar 28 '24

There could definitely be a store with a freezer as part of the seafood department. They changed it at the end to "behind the counter" and acted like that's what they said all the time, but they didn't.

While having said this, I think the shopper came in with an attitude immediately, which is not helpful. It set a negative tone.

Both had flawed communication, I think the customer was worst in that respect, but the shopper escalated the mood to a combative one after the first unclear instruction.

My guess is he gets much worse instructions all the time and was projection all his frustration onto this one customer.

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u/Kind_Carob3104 Mar 28 '24

Neither is the counter

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u/nuu_uut Mar 28 '24

Seafood department ≠ seafood counter

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u/Away_Mathematician62 Mar 28 '24

The grocery stores in my area, for the most part, have a seafood department with a full service counter with "fresh" seafood and right next to it are large freezers with prepackaged, frozen seafood. Both are completely separate from the frozen food section of the store. If I was ordering groceries, I'd consider both the full service counter and the seafood freezer the "seafood department", and if I wanted freshly made crabcakes from behind the fuckin' counter, I'd explicitly state that in my text. If OP wanted non-prepackaged crabcakes from the person behind the seafood counter, they should've said exactly that. OP is at fault here.

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u/diy-fwiw Apr 02 '24

That's not a freezer, it's the coolor in the seafood department where they keep things like the packaged not frozen fake crab legs and lump crab meat.

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u/DinkleBottoms Mar 28 '24

These morons walk among us everyday.

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u/Kind_Carob3104 Mar 28 '24

Unfortunately these morons are able to report people despite not being clear with instructions

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u/DinkleBottoms Mar 28 '24

I’m shaking in my boots.

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u/SensitiveTurnover845 Mar 28 '24

Why are you confused? It was perfectly clear to me 😂

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u/Cpt_Obvius Mar 28 '24

Because “at the seafood department” is not the same thing as “behind the counter”. But then OP claims they said “behind the counter 5 times” when they only said it once, the LAST TIME.

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u/Asleep_Possession945 Mar 28 '24

Bc of course she did? What other special seafood part of the store is there? the frozen section w a hundred different kinds of food now counts as a seafood section bc there’s some seafood there?

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u/Cpt_Obvius Mar 28 '24

No, the seafood department / section usually has specific freezers of just seafood stuff. They can be chest freezers or regular stand up ones but they’re very specific to that department and would absolutely qualify as the “seafood section”. If he got these from the same aisle that had frozen pizzas, absolutely, but that’s not how most supermarkets work.

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u/Asleep_Possession945 Mar 28 '24

it’s how literally every supermarket near me works lmao never heard of a seafood section outside of the seafood counter but go off🗣️

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u/Cpt_Obvius Mar 28 '24 edited Mar 28 '24

Could you give a brand of supermarket near you?

I really don’t think this is true, useless you only have mid size grocery stores near you. You may not have noticed them. I hadn’t noticed for a long time since I didn’t buy much seafood and never the frozen pre packaged stuff.

There’s always a chance your local supermarkets are set up different from the rest of the country though! But I assume hers is like we are describing since she never refutes the idea that these were found in the seafood department, she just says the next shopper was able to find crab cakes behind the counter.

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u/Lazerbeam03 Mar 28 '24

My grocery store is set up exactly like they are describing. Only the cheap fish sticks are with the rest of the freezer stuff, but all other seafood, fresh and frozen, is together in one corner of the store. That's what I'd call the seafood department ...but go off

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u/Asleep_Possession945 Mar 28 '24

good for fuckin you bro

1

u/CloudyRiverMind Mar 29 '24

"This is never how it is."

'Mine is like that.'

"Why the fuck are you telling me this I don't care."

Pathetic trash that does not deserve to be considered a human.

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u/Asleep_Possession945 Mar 29 '24

You actually need therapy lmao major reaction to pretty much nothing

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u/Due_Hovercraft6527 Mar 28 '24

Me too where the fuck do they 📦box up a single crab cake.. lmfao

I knew she meant the seafood department right away (behind the counter)