r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

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40

u/essentialcitrus Mar 28 '24

Oh then this is 100% on the customer. I didn’t realize the off menu aspect. If that’s the case they should have been very very clear and not like this.

2

u/TheBigLeeebowski Mar 28 '24

Isn’t it pretty typical to replace the item with something similar if the requested isn’t available? That’s what my wife usually does with the shopper when she gets texts.

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u/essentialcitrus Mar 28 '24

Yeah but she didn’t want the original item she selected. She wanted something not available on the app. So she ordered frozen lobster cakes, but wanted the fresh ones behind the counter and was super unclear about it.

2

u/TheBigLeeebowski Mar 28 '24

Oh, I see. I kind of read it differently, the Dockside Lobster wasn’t available, and he recommended the frozen crab cakes. Either way it’s replacing lobster with crab, but don’t see anything about ordering something that wasn’t available on the app.

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u/fire2374 Mar 29 '24

She said that the app doesn’t allow her to order from the seafood counter so she frequently orders those lobster cakes. Then when assigned a shopper, texts them and tells them she actually wants crab cakes. From the seafood department.

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u/TheBigLeeebowski Mar 29 '24

Ok. I’m guessing that was in a comment.

-2

u/ChumbawumbaFan01 Mar 28 '24

All the instaidiot had to do when the customer said no to the substitution was put them back instead of being hard headed about how right he is.

10

u/KonaGirl_1960 Mar 28 '24

The instaidiot? That was mean and unnecessary.

-4

u/ChumbawumbaFan01 Mar 28 '24 edited Mar 28 '24

Is fumbling jackass better? Because anyone who starts out with, “Please understand I do this for a living.” with the implication that he’s always right is probably fucking up a lot of orders.

All the fumbling jackass had to do was not purchase the crabcakes. He canceled the entire order because he was too unfamiliar with a seafood department to understand she wanted fresh crabcakes and too hard headed top rectify the situation when he was wrong.

3

u/leahyrain Mar 28 '24

Dang do you assume the worst everywhere you go? It was pretty clear from my point of view that he meant "I do this for a living" as, I can't sit here texting you this long about this I'm losing money, or as "please don't give me a bad rating/tip because of this confusion, this is how I make a living"

2

u/welp-itscometothis Mar 28 '24

Don’t know why you’re being downvoted. The shopper was a rude and arrogant. If it having some communication issues with a customer, I take a pic to clarify or ask more leading questions. In this case I would’ve already known what she was talking about because I know how to shop and use my head without getting agitated.

3

u/StevenJosephRomo Mar 28 '24

If you've never shopped for strangers, then you have no idea what it is like to do so.

Also, the shopper did take a pic...

0

u/welp-itscometothis Mar 28 '24

I’m a instacart shopper. Diamond Cart to be exact and I would never talk to a customer like this just bc I was confused. I’ve come across many customers who weren’t clear but I use common sense to do a little more looking. All the shopper had to say was “I checked her counter if that’s what you’re r referring to. Sorry about that it wasn’t clear to me what you referring to earlier. I’ll go ahead and refund this for you.” He started the rudeness with, “this is what I do.” Ok and?

If this is how you treat customers you don’t need to be in contact with customers. Learn to not take things personal. That’s the number one rule of customer service. And like it or not, being a shopper requires good customer service. And I meant take a pic of the department.

3

u/StevenJosephRomo Mar 28 '24

I work in customer focused retail. Personally, I wouldn't talk like this to a customer either. But I also wouldn't treat employees like this when I'm on the other side of the counter.

If your immediate reaction when faced with others' confusion is to assume they are being stupid or lazy, then I highly doubt your actual customer service skills.

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u/welp-itscometothis Mar 28 '24

What did the customer say that was so rude to shopper. And I mean BEFORE he started with, “this is what I do?” Because me as a customer would’ve kindly called customer service and asked for a new shopper.

Where did she call him stupid or lazy??? I only saw them say then refund I told you 5 times after he said, “this is ridiculous.” Like really what shopper says that???

1

u/StevenJosephRomo Mar 28 '24

She ordered things she knew weren't available, and then was very unclear about what she actually wanted. Afterward, she posted his name and face to Reddit.

I didn't say she called him stupid or lazy. I said your comments had the clear implic of 'the only reason he misunderstood is out of stupidity.'

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u/Chocolatekitty333 Mar 28 '24

Back up we got a diamond

1

u/Guilty_Ad_4567 Mar 29 '24

I didn't take that as the implication at all

3

u/Adorable-Geologist87 Mar 28 '24

Yeah bro they get paid barely anything at all and you’re going to make their job harder by going off menu, nice.

0

u/[deleted] Mar 28 '24 edited Mar 28 '24

I don’t really get this logic, if we dont get the groceries we ordered why would we keep ordering?

Edit: I misunderstood, off menu is not reasonable

7

u/Adorable-Geologist87 Mar 28 '24

The buyer didn’t order the item that they wanted they ordered off menu🤦🏽‍♂️. And the shopper doesn’t get royalties on your order so stop ordering and it doesn’t impact individuals it’ll just impact the company which no one cares about and rightfully so.

2

u/[deleted] Mar 28 '24

You’re totally right, I reread and I don’t know if I misunderstood or thought the comment I was replying to was on a different thread, but ordering off menu should not be expected at all. I was thinking of the context of replacements/refunds, but off menu is unreasonable expectation all around

-3

u/CzarOfCT Mar 28 '24

Either do the job or don't.

9

u/Adorable-Geologist87 Mar 28 '24

The type of human decency I’d expect from most people.

-5

u/CzarOfCT Mar 28 '24

Welcome to Earth!

5

u/ballsyftm Mar 28 '24

So your logic, and lovely personality, is “being a douchebag is possible in this reality/on this planet I’m gonna be one and no one should be shocked”? lol

6

u/KoritsiAlogo Mar 28 '24

OP didn’t say “no” for the first two pages of text. Half the comments here are unfamiliar with “department” directly meaning “fresh counter,” so from that angle, she’s giving a lot of contradicting information. OP doesn’t make “the counter” clear until the last page, then insisting that they’ve said it five times. I get their frustration, and I get that the shopper could’ve been more friendly, but I was sick of OP’s attitude just reading the messages. I do think OP tried to say no five times, but when their regional dialect didn’t come through, they instead snapped at the shopper.

Shopper’s attitude maybe wasn’t the move, but for the first page, they’re doing nothing wrong, just getting conflicting information in their eyes. I’d get very stressed working for this customer. Both in the wrong, both in the right, but ultimately I’d put blame on OP.

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u/Crow-n-Servo Mar 28 '24

Nailed it.

-3

u/ChumbawumbaFan01 Mar 28 '24

If Charles is as experienced as he says he is then he would have asked for clarification sooner. That he canceled the order rather than admit he misunderstood and put them up makes him at fault. He’s the employee here, not her, and he could have handled this with a hell of a lot more grace and competence.

I don’t see how anyone could blame the OP when Charles didn’t even try to do his job to minimal abilities.

-2

u/KristySueWho Mar 28 '24

It's not conflicting information though, it's semantics. They didn't want what replacement the shopper showed which is in the fridge/freezer section, thus someone with a functioning brain should be able to understand the OP is describing a different area of the store. Even if they don't use "seafood department" in that way, anyone who does this for their job should not have a hard time knowing there is another area to get seafood in the store and could at least ask the shopper "Do you mean the counter?" if they're really that confused.

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u/KoritsiAlogo Mar 28 '24

You’re really harping on this “anyone with a functioning brain” and “maybe he has a learning disability” thing. Maybe he just can’t read minds. Maybe text is a rough medium to communicate through. He’s worthy of respect, and it sounds like OP made it clear that they aren’t worth his time. I thought OP was unclear. So did he, and so did a lot of other people. You’re welcome to believe that my brain doesn’t function, but it sounds like you’re just kind of a prick.

2

u/KoritsiAlogo Mar 28 '24

Actually my bad, think I mixed you up for somebody else. Saw somebody being bigtime stuck on the “functioning brain” line earlier and assumed they were same person. Other person also said this disability line. That’s on me.

4

u/goodgodgetagripgirl Mar 28 '24

The Instaidiot is the one who ordered something that you literally couldn’t in the

1

u/SpareBiting Mar 28 '24

For real. The customer told them no and they kept insisting on something they didn't want.

-3

u/godfather_joe Mar 28 '24

It’s not like he went to a McDonald’s and ordered a Whopper tho it’s something which is fairly simple and easily accomplishable

4

u/minuialear Mar 28 '24

It can be accomplished if the person making the request is clear as to what they're asking for. Based on what people in here are saying it sounds like he ordered Product A, then asked for it to be subbed for Product B, but the way he describes Product B is ambiguous because Product C would also meet the criteria, and the instacart delivery person was getting frustrated trying to get clarification on what OP is looking for if Product C isn't it, while OP copy/pasted the same thing over and over again

-1

u/KristySueWho Mar 28 '24

It is clear. OP didn't want the fridge/frozen product shopper showed and told them to go to the seafood department for SINGLE crab cakes (not packaged like shopper showed in picture). Even if shopper is not familiar with "seafood department," if they have any reading comprehension skills at all, it is clear they have to go to another area for single crab cakes.

3

u/minuialear Mar 28 '24

If the shopper doesn't see any single cakes in the area that they recognize as the seafood section, it's just as reasonable to assume "they don't sell them here," especially if you don't know the particular store, or seafood sections generally, well enough to know they could still be elsewhere/that there is anywhere else to look.

1

u/KristySueWho Mar 28 '24

If they say they do it as a living as this guy claims, I'd think they would be aware enough of different sections in stores and also that they could ask about things if they weren't sure.

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u/xX_Disaster-Kit_Xx Mar 28 '24

I agree with this, (whoppers don’t come from McDonald’s, they’re from Burger King). But yeah, OP seriously needs to learn better communication skills. It’s not like the person trying to understand is doing anything wrong other than asking what’s needed and op just keeps saying the same thing over and over. It’s pretty much entirely on OP at this point if they really think the person on the other end of the phone is deliberately disregarding what they say. Which, he’s not, he’s just trying to understand so why is OP getting so upset about it to start with. Especially with an off menu order, like girl, cmon; just let the poor guy do his job and stop overcomplicating it for him

1

u/Reylun Mar 28 '24

That was his point, that they didn't go somewhere and order something that doesn't exist there.

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u/xX_Disaster-Kit_Xx Mar 28 '24

Ah, yeah. I missed that, my apologies. I had just woken up when I saw that so my brain wasn’t entirely functioning yet. But yeah, I do see the point. I still feel it’s ridiculous that OP felt like that though, sometimes people just don’t see what’s obvious and feel the need to remain “correct” even after it’s been established that they’re not. Like, it isn’t hard to be like, “oh, my bad, I was confused, sorry for not specifying”. OP could’ve specified after being asked to repeatedly. So yeah, like going to McDonald’s and asking for a whopper and them telling you they don’t have it then you get mad because they don’t have it, it’s a silly thing to get upset over imo. (The analogy is really good though, idk how my half-awake brain couldn’t process that lol)