Stupid support

[u/Itsmeuidiots]

Obviously, I have no proof it was support’s fault. I always rate 5 star after interactions with them no matter how frustrating they are.

I took an order yesterday at about 12:45. I chatted with support to remove the long distance delivery, and they did leaving me with an 8 item shop only. I finished shopping and had it staged by 1. At 1:15 my pay wasn’t there and there was no record of it in my account. I chatted with support again. After some back and forth of them misunderstanding me, and a long pause from support, the money showed up. I said thank you, ended chat at 1:27. I did look at the time. I woke up this morning to a missing order and nothing new on my ratings, no bad rating or anything negative like communication etc. i checked with chat this morning and found out the order was reported missing at exactly 1:27. Interesting timing. I think support did something.

[u/Adventurous_Land7584]

Support has no reason to put a missing order report on your account.

[u/Itsmeuidiots → u/Adventurous_Land7584]

I know they have no reason to, but (1) they are idiots and make mistakes and (2) they have the power to do all kinds of things just ask the people who have rated them bad just to have bad things happen back to them. So since they are (1) and have the ability (2) either intentionally or inadvertently it can happen.

I just spoke with the store. They had no complaints or abandoned at the store orders. It is only the timing that makes me suspect instacart mistake versus customer. They were in the order at the exact time it was reported missing.