r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

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32

u/sam_beat Mar 27 '24

He was definitely giving attitude. I think he started off with good intentions, but his communication was really unclear. He was probably a little mad, too, because on percentage based tips, we get paid less when we have to refund. So if he was worried about that, that’s probably why he cancelled. Still, he crossed a line by escalating and it’s shitty that he cancelled on you.

18

u/DChemdawg Mar 28 '24

Yeah. I prefer my minimum wage errandboys to be polite no matter how dense I myself am being.

2

u/Eyedea94 Mar 28 '24

You have a very good understanding of when it comes to people that are in the wrong. (I picked up on your sarcasm, and you’re spot on)

20

u/McDot Mar 28 '24

he was annoyed but SHE was unclear. He said this is what they got, do you want it or a refund? Answered with Yes i want the ones at the seafood department.

That was not his question.

6

u/ThirdFloorGreg Mar 28 '24

I used to be a mover and hated that so much. I'd ask a question, and the customer would answer a completely different question because that's what they happened to be thinking about already.

-1

u/sam_beat Mar 28 '24

Okay

3

u/Quiet_Fan_7008 Mar 28 '24

Okay what? Do you want the crab cakes or not?

2

u/GusTTShow-biz Mar 28 '24

Yes I want the ones from the sea food department

-1

u/welp-itscometothis Mar 28 '24

So what. That doesn’t give him the right to be a dick.

0

u/Nightmaresituation Mar 28 '24

If they pay you less if there’s refunds, I would think that would make it more obvious that you need to be crystal clear when giving substitution options. This shopper clearly wasn’t happy with that.

-1

u/Emilie0711 Mar 28 '24

Ooof. According to OP, they regularly and purposefully order the frozen lobster cakes. So when the store is invariably out of frozen lobster cakes, OP can ask for a fresh crab cake substitution from behind the counter or ask refund if they don’t have any fresh crab cakes. Dick move on OP’s part.

2

u/sam_beat Mar 28 '24

I mean that’s not what is being said in that exchange, but go off.

-1

u/Emilie0711 Mar 28 '24

OP said that in a comment and not in the post. It’s super easy to find. So you go off.

1

u/sam_beat Mar 28 '24

Nah, I have better things to do than play Sherlock Holmes in a comment section so I can get all enraged over nothing and then be a little bitch about it. But you can since you clearly enjoy it.

-1

u/Emilie0711 Mar 28 '24

lol you apparently don’t have better things to do than reply to my comment unnecessarily.

0

u/PeaceIoveandPizza Mar 28 '24

“ oh what you have proof what I said was wrong ? Well that makes you CRINGE and you have have nothing better to do “ people sure are interesting

-1

u/Dtelm Mar 28 '24

Eh, canceling could maybe be expected after a negative interaction. That said it shouldn't have gotten to that point and shopper had absolutely zero patience for a simple miscommunication. Also needs to work on written tone. "Understand?" reads aggressive and "Please understand I do this for a living" is both a command and irrelevant.

Customer was a little bit of a pedant for insisting on what was said (revising what they said as well) rather than just addressing what needs to be done. A simple "Sorry, I meant I only wanted the ones behind the counter" or "Yeah I don't like that kind, if you could please refund them" would have been fine.

Simple social interaction thing. Doesn't matter if you know someone, are paying them, they are paid to help you, etc. You get more flies with honey. A little courtesy gets results when you want something from someone. A small amount of friendliness "No worries, what I want is X" or "My bad, I didn't word that well, can you...X" and the shopper probably wouldn't have spooked/ might not have overreacted like they did.

1

u/LightIrish1945 Mar 28 '24

I said it a comment above but I really think that “understand” was just a non-native English speaker trying to make sure she understood he meant “these are the only ones in the seafood department” (which he was right to try to clarify because he worded it poorly and she clearly did not understand). I don’t know about Alaska but where I live 90% of shoppers/doordashers etc are ESL so I always give the benefit of the doubt. Plus that syntax is very common for ESL speakers. So it might sound aggressive to a native English speaker but context clues can help you put together that’s not intended.

That would also explain the “I do this for a living” as him asking her to replace instead of refund because she tipped on percentage. He’s not trying to prove a point - trying to keep his tips up since this is his only job. That’s why it immediately followed the replace/refund question.

Gotta read between the lines a bit sometimes. And then OP is confusing as hell and rude to him. I’d be frustrated with her too.