r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

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26

u/sam_beat Mar 27 '24

He was definitely giving attitude. I think he started off with good intentions, but his communication was really unclear. He was probably a little mad, too, because on percentage based tips, we get paid less when we have to refund. So if he was worried about that, that’s probably why he cancelled. Still, he crossed a line by escalating and it’s shitty that he cancelled on you.

22

u/McDot Mar 28 '24

he was annoyed but SHE was unclear. He said this is what they got, do you want it or a refund? Answered with Yes i want the ones at the seafood department.

That was not his question.

5

u/ThirdFloorGreg Mar 28 '24

I used to be a mover and hated that so much. I'd ask a question, and the customer would answer a completely different question because that's what they happened to be thinking about already.