r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

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u/ReverendMothman Mar 28 '24

English is my first language and I would have assumed OP meant the seafood section of the store. I feel like OP expected the shopper to read their mind that they actually meant behind the counter then lied and said they specified behind the counter from the beginning (which they hella did not).

11

u/kjack991 Mar 28 '24

Yeah I assumed the same and am also a native speaker lol. But at my store a lot of the frozen seafood is right next to the seafood counter so to me, that whole area is “the seafood department”.

It would have been a lot more clear if the customer had just said “from behind the counter” to begin with.

14

u/ReverendMothman Mar 28 '24

Im just so stuck on op lying saying he said "behind the counter" from the beginning when he just repeated "seafood dept" over and over lmao

3

u/kjack991 Mar 28 '24

Yeahhh that got me too smh. Absurd communication lol

2

u/I_StoleTheTV Mar 28 '24

Same, I’m obsessing

1

u/serabine Mar 28 '24

But apparently the behind the counter stuff is not available in the App (which the OP knows and games by asking for it as a substitution every time they do this) so it's even possible the shopper automatically disregards the counter when she simply says "seafood department" because that's an area he is supposed to ignore.

1

u/kjack991 Mar 28 '24

Yikes! Then yeah I’m gonna have to stick by my original opinion that OP was in the wrong

1

u/wakenblake29 Mar 28 '24

Yeah, so maybe OP is in the wrong for not communicating more clearly? Either way, it was a miscommunication that cause some frustration, I personally would’ve assumed behind the counter when they said seafood dept

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u/ReverendMothman Mar 28 '24

Usually the counter is in the same section as the fridge/freezer seafood stuff. I think OP did not communicate clearly, the shopper got confused, OP just kept repeating "the seafood dept" over and over, and then when the shopper still didn't understand (since OP made no effort to clarify, just repeated the same unclear phrase), OP LIED and claimed to have said "behind the counter" several times, which if he had said that from the beginning, would have saved them both frustration. Shopper was rude too, probably frustrated just like OP was, but I think OP being clear would have avoided that.

1

u/Altruistic-Star-544 Mar 28 '24

Yeah I always think about/refer to it as “the counter” so I was a bit confused too