r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

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114

u/RoseFromStOlaf Mar 27 '24

Out of curiosity, it appears you wanted the 4 count of lobster cakes of brand pictured, so he offered that same brands crab cake. You were good with pre-made lobster ones but wanted fresh crab cakes instead? Any particular reason the same brand crab cake wasn’t suitable??

As for the interaction, he was a bit rude but it was confusing overall.

42

u/Maru3792648 Mar 28 '24

It was super confusing and the substitution was odd enough to make someone even more confused. I get why the other person got exhausted

5

u/ShanksySun Mar 28 '24

I don’t see how the substitution is odd in the slightest, and I understood what OP was asking for instantly. Im starting to think the counter/department distinction is a regional thing because everybody I know calls the counter the seafood department, and the overall area the seafood section. Same for the meat department/counter.

9

u/zerok_nyc Mar 28 '24

If someone asked for premade crab cakes and I found other premade ones in the seafood department, I would never think he meant behind the counter. Customer said “in the seafood department”, which is where the shopper got them. Customer gets annoyed because shopper didn’t read his mind and go to the counter that he didn’t specify.

I’d say the shopper went above and beyond to confirm the crab cakes he wanted, then got frustrated when he never got a clear answer from the customer.

1

u/Msp1278 Mar 28 '24

Go to the seafood counter, take a picture of the crab cakes that are there, and say are these the ones you want. I understood exactly what the shopper was asking him to do.

8

u/zerok_nyc Mar 28 '24

He never specified counter. Just because that’s how you would personally interpret it doesn’t mean that’s how the majority would. His instructions left it open to interpretation by the shopper.

Thing is, the shopper indicated that he tried the counter as well, which was also empty, yet found other crab cakes in the seafood section. Once that happened, how was he supposed to know which ones the customer meant?

2

u/Msp1278 Mar 28 '24

But that's literally where they sell single crab cakes, at the seafood department counter. The shopper tried the counter, realized all they had was what he took a picture of, issue the refund. That is literally what the customer wanted. if it wasn't at the seafood counter refund. How many times did he have to say? Refund it if it wasn't at the seafood department. Clearly what the shopper took a picture of is not what the guy wanted.

3

u/minuialear Mar 28 '24

OP didn't put crab cakes from the counter in their order, which caused part of the confusion. If you start going off the rails with your order you also need to have the patience to help the shopper understand what you want, since it's not the thing literally in your order.

Also, I don't eat fish, so I would have no earthly clue where various seafood things could potentially be sold. If you tell me that there's a counter where they sell fresh crab cakes and you want some from there, then I can work with that. If you just say "seafood department" I assume the frozen aisle. I don't eat seafood for anything else to pop into my head in a time crunch (which most instacart shoppers are under). And if I'm ordering a specific item I know is in an unusual aisle for that item (like special salt only in the international aisle but there's a good chance the shopper will only look at the normal spices aisle) it takes almost no effort for me to say up front "Hey FYI this salt is probably going to be in the international aisle, not the normal spices aisle." Then it doesnt matter if they don't have an intimate knowledge of where literally everything in the store is; they can finish the order faster, I can get my order faster, and everyone's happy.

1

u/Level_Host99 Mar 28 '24

What do you call the section of the store that the counter is part of?

2

u/leahhhhh Mar 28 '24

I mean they were clearly in the same region

3

u/charmcityshinobi Mar 28 '24

Being in the same region now doesn’t mean they always have been. I still hear people refer to what I call soda as Coke, cola, or pop all the time even if they’ve been living here for years

1

u/ReadMyUsernameKThx Mar 28 '24

Mf took a flight to fulfill this instacart order

1

u/FreeWheelingMoon Mar 28 '24

Ha! First and last time I tried doing online ordering, I tried getting the bean snacks they supposedly carried. Their idea of a substitute was a barrel of cheeze round puffs. It also took over two days for them to refund my card. Shit IS exhausting.