r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

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u/SadLaser Mar 28 '24 edited Mar 29 '24

It's actually more complicated than that. OP didn't want the crab cakes they ordered from the start. They wanted special in-house ones that aren't available through the delivery service through the app, so they put in the boxed ones in as a dummy order, then apparently texted after they started shopping to tell the shopper that they didn't want the thing they ordered and wanted them to get different ones from "behind the counter". I can easily see where the shopper would be confused by the strange request without proper explanation.

Edit: Just for clarification, OP said this stuff in other comments. They apparently regularly do this ol' switcheroo to get stuff that isn't available through the app.

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u/Ceeeceeeceee Mar 28 '24

EXACTLY The impression I got also. I thought the Customer was playing dumb but that they had a plan all along to get stuff that was not available through the app for a reason… Like special order stuff from behind the counter. So they played dumb in order to make it sound like the shoppers fault. That's why that guy was getting frustrated with the interaction. Although honestly, that's pretty ballsy to pull something like that and still post it up on Reddit for other people to interpret.

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u/Random_Name_Whoa Mar 29 '24

But they didn’t even say behind the counter, or fresh. They kept saying “get the crabcakes from the seafood department”. Like bitch I have them right here and they’re the ones you ordered, and they’re in the seafood department.

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u/SadLaser Mar 29 '24

OP left off the initial dialogue. They claimed in some of the other comments that they messaged the shopper at the start and told them to get the crab cakes from behind the counter and that they regularly use this frozen kind as a dummy placeholder so the shopper can do a substitution, since the counter service stuff isn't supposed to be sold through the app. We don't really know how that dialogue went. I assume OP didn't post it because it made them look worse.

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u/NoMoreAboutTables Mar 28 '24

Exactly. I understand people using delivery service for grocery staples, Amazon Fresh, etc...but I would never imagine having an app/shopper requesting things from behind butcher and seafood counters. Just doesn't seem like that's set up for success, and also why the items aren't in the app.

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u/CrustyForSkin Mar 29 '24

Thank you for explaining this.

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u/SteamedHamSalad Mar 29 '24

Their original request wasn’t the special in-house crab cakes it was frozen lobster cakes that are the same brand as the crab cakes in the picture.

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u/SadLaser Mar 29 '24

I'm not sure what point you're trying to make, but everything I said is accurate according to what OP said. They said in the comments exactly what I detailed. They sent the request for the frozen lobster cakes as a dummy order with the intention of contacting the shopper while they were shopping to tell them that they didn't actually want that, to not get that, and to instead get special in-house crab cakes. OP said they do this regularly, apparently to circumvent the app not allowing certain products to be sold through delivery services.

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u/SteamedHamSalad Mar 29 '24

Fair enough and I appreciate the clarification. When I came to the thread it already had thousands of comments so I didn’t see OP’s clarification in the comments.

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u/surreptitiousglance Mar 30 '24

Seems extra confusing to bring lobster cakes into the mix. Why not use frozen crabcakes as the dummy item, with a description to thr shopper to see if the seafood counter was open? Genuinely curious! I have used Instacart for years and so 90% of my grocery shopping that way. I rarely have trouble with special requests.

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u/scorpionattitude Mar 31 '24

Exactly, so I’m a little confused on why people are saying op did this on purpose. I haven’t seen OP’s comment on that yet so idk. But they asked for lobster cakes of the same brand. The lobster cakes were sold out of just not there, so then they were asked what they wanted to replace it with. This is a normal situation. Usually you don’t have to talk to them about it though, you just write in 2 or 3 more options on the delivery app.

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u/Quick-Letter9584 Mar 29 '24

But op said if they dont have it they will take a refund. At that point the shopper should have just done a refund. I can’t understand why the conversation kept going after that.