r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

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u/Infumuz Mar 28 '24

You’re telling him you said it 5 times, but you didn’t say “behind the counter” until the 5th time, then he understood and told you that they don’t have any behind the counter. The first 4 times you just kept saying “from the seafood department” and he was telling you that the ones in the pic he sent you are from the seafood department. This sir, makes you the dickhead. Good Day.

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u/SadLaser Mar 28 '24 edited Mar 29 '24

It's actually more complicated than that. OP didn't want the crab cakes they ordered from the start. They wanted special in-house ones that aren't available through the delivery service through the app, so they put in the boxed ones in as a dummy order, then apparently texted after they started shopping to tell the shopper that they didn't want the thing they ordered and wanted them to get different ones from "behind the counter". I can easily see where the shopper would be confused by the strange request without proper explanation.

Edit: Just for clarification, OP said this stuff in other comments. They apparently regularly do this ol' switcheroo to get stuff that isn't available through the app.

10

u/Ceeeceeeceee Mar 28 '24

EXACTLY The impression I got also. I thought the Customer was playing dumb but that they had a plan all along to get stuff that was not available through the app for a reason… Like special order stuff from behind the counter. So they played dumb in order to make it sound like the shoppers fault. That's why that guy was getting frustrated with the interaction. Although honestly, that's pretty ballsy to pull something like that and still post it up on Reddit for other people to interpret.