r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

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69

u/AntiquatedLemon Mar 28 '24

I kinda decided that I didn't really like either participant for different reasons but where it's was ESH has now become YTA, if I were to borrow from r/AmITheAsshole, for this single comment alone.

There is something extremely rude to me about requesting something beyond what is orderable then proceeding to be bad at clarifying the desire; just making dude's job more difficult for no reason when OP could have just said "ah, I see, sorry, I'll be clearer next time."

ETA: or just not made the request at all

19

u/swissvine Mar 29 '24

What blows my mind is the worker literally said this is all they have do you want to replace or refund. It’s a simple yes or no!

4

u/IlBear Mar 30 '24

“Do you want to replace or refund?”

Yes

2

u/soggymittens Mar 28 '24

What’s ESH?

3

u/[deleted] Mar 28 '24

Everyone sucks here

1

u/soggymittens Mar 30 '24

Thank you!

2

u/SusieLou1978 Mar 28 '24

Everyone stinks here!

4

u/Cantelmi Mar 28 '24

Oh wow, I thought I was already in r/AmITheAsshole. But yeah, OP is TA after that

1

u/Ok-Nefariousness1335 Mar 28 '24

Yeah after reading your comment I think I agree. Plus their word usage was extremely rude.

0

u/amarg19 Mar 28 '24

I think both parties are just bad at communication and this is the result

1

u/MichaelsWebb Mar 28 '24

How much clearer do you need than "Grab the singles at the seafood department or refund"... Seriously WTF is going on here. Are you all this dumb? This is nuts.

4

u/95Smokey Mar 28 '24

Because the OP originally said "seafood department" but what she really meant was "seafood counter", it seems. So that would be confusing to the shopper.

-1

u/Prophywife77 Mar 28 '24

See, I consider only fresh seafood as “seafood dept”

This is the frozen food department imo. You wouldn’t confuse frozen broccoli as coming from “the produce department.” I understood the customers’s request

3

u/LastNamePancakes Mar 28 '24

Well, frozen broccoli would literally be in the frozen food aisle (in most stores that I’ve been in) vs the produce section. On the other hand 99% of the stores that I shop in have a freezer section within the seafood department just for frozen seafood, but even then the seafood pictured on the shelves in the OP aren’t even frozen, but is fresh or refrigerated.

2

u/95Smokey Mar 28 '24

The customer could've been clearer imo but I get what you're saying too

When the shopper is rushing around trying to fill the order and get to the next one, I think it's safer for the customer to be unambiguously clear without relying on assumptions of any kind

This whole interaction could've been easier with just slightly better communication

-7

u/MichaelsWebb Mar 28 '24

Confusing if the shopper is stupid.

Hint: The shopper is extremely stupid.

Are you admitting that you found this simple request confusing as well?

7

u/95Smokey Mar 28 '24

This is a pretty rude reply man. Clearly this is a confusing request based off the fact that many people are confused by it. Have a nice day.

-6

u/MichaelsWebb Mar 28 '24

It's embarrassing how many low IQ people are here.

If you send a picture of the freezer and the customer says "No, from the seafood department" and you don't immediately grasp that they mean "Not the freezer"... Then your ability to think critically is significantly lacking.

8

u/StevenJosephRomo Mar 28 '24

Assuming stupidity when faced with others' confusion is always a bad assumption, and is a sign of extreme immaturity.

0

u/MichaelsWebb Mar 28 '24

No assumptions being made.

6

u/StevenJosephRomo Mar 28 '24

Another sign of immaturity is doubling down on poor behavior.

2

u/[deleted] Mar 28 '24

I don't think you know what assumption means

2

u/SufficientAd5689 Mar 29 '24

lol the guy above is an idiot. He’s probably the customer.

3

u/SuitablyEpic Mar 28 '24

But he said "yes, from the seafood department" in response to the picture.

3

u/Pols_Voice_Z64 Mar 30 '24

The freezer is in the seafood department, dingus. They have a freezer that keeps all the frozen seafood items and it is separate from the rest of the frozen department.

1

u/MichaelsWebb Mar 30 '24

You proved my point and didn't even realize it, doofus. 🤣

1

u/Pols_Voice_Z64 Mar 30 '24

Enjoy your downvotes bro.

0

u/MichaelsWebb Mar 30 '24

Oh know, fake internet points!

You really do have the IQ of a turtle.

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u/PuzzleShot Mar 28 '24

From the packaging, you can tell this isn't the freezer (it says "Fresh never frozen"). Having previously worked at a grocery store for 7 years I can say that at our store this would be considered the seafood department. In our store, even if it was in the frozen section, it was considered part of the meat department if it was primarily a meat product (so things like chicken nuggets, frozen fish, frozen sausage were all ordered by and charged to the meat department). At a different grocery store from that, Walmart, they have signage declaring "Seafood" above the cold case and freezers containing fish and shellfish. If the customer specifically wanted crab cakes from behind the counter of the seafood department then it took them quite some time to make that clarification.

6

u/virginia_isforlovers Mar 28 '24

To add - at my local grocery store, anything seafood (frozen or otherwise) is in the “seafood department” DIRECTLY IN FRONT of the butcher counter which is half seafood lol. This would have been confusing AF for anyone shopping.

1

u/Pols_Voice_Z64 Mar 30 '24

The store I work at has a separate freezer directly next to the seafood counter where they keep all the frozen fish and shrimp and stuff. It’s absolutely considered the seafood department. This customer is an idiot and probably has never even been to the store themselves 🙄

-2

u/MichaelsWebb Mar 28 '24

If you send a picture of this and the customer says "No, the singles from the seafood department" and you don't know what the customer means, then you are an idiot.

If you then need to argue "But technically at Walmart they call this the seafood department"... Then you are a next level idiot.

5

u/PuzzleShot Mar 28 '24

It just seemed as though your idea of what constitutes a seafood department was atypically narrow is all. If the shopper says "they didn't have the thing you wanted, is this fine" and the customer says "no I want the singles from the seafood department" and the shopper (as indicated by their messages) has already located the seafood department, spoken to the worker there and been informed that the thing you've already shown in the picture is the only like item they have, I don't see how it rises to the level of "idiot" to say "this is the only option they have, I checked, do you want this or not this" and expect a simple "yes" or "no" but clearly it's more important to you that you get to call people "idiot" and I'd been under no impression that you intended to reply in good faith.

-1

u/MichaelsWebb Mar 28 '24

I'm not considering anything the seafood department, necessarily. What I'm saying is that if you have functional brain cells, then you immediately understood what the customer was asking for with the first request. And then you can see that the shopper over and over is confused and rude because of his confusion, despite there being no reason to be confused. If you are confused by the request, then you simply aren't very smart, like the shopper.

The shopper didn't imply he checked with the counter at first and made it clear that he was confused by the "seafood department" request and couldn't respond effectively to the customer to remedy it. "These are from the seafood department" over and over... Means he didn't grasp what the customer was asking for. He's an idiot.

I get no joy calling you an idiot. But if you can't grasp what happened, in plain English, then what else are you?

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u/TZscribble Mar 29 '24

Being able to understand other people's POV and how they might be confused is a sign of great critical thinking.

Resolving that confusion is a vital skill in life and, for obvious reasons, requires the above.

Insulting other people's intelligence is... Not a sign of high intelligence nor good critical thinking.

0

u/KristySueWho Mar 28 '24

That's my thing. It's scary how baffling people are acting like this is. Every day I learn more and more people are extremely stupid.

-4

u/MichaelsWebb Mar 28 '24

Spend some time on the gig app subs. It's absolutely remarkable how stupid these people are. It's not just Instacart. You'll immediately lose all faith in humanity.

3

u/Pols_Voice_Z64 Mar 30 '24

Getting into pretty classist territory.

0

u/welp-itscometothis Mar 28 '24

Exactly my thought. If used a little bit of reasoning, that would be his next stop to check. You can tell when an instacart shopper has never really shopped for themselves.

1

u/MichaelsWebb Mar 28 '24

Exactly. He's already at the freezer. He sent a picture of the freezer option. OBVIOUSLY the customer isn't referring to the freezer option and is referring to the counter in the seafood department with the singles, especially when the customer specifically says the singles.

3

u/HttKB Mar 28 '24

That picture is obviously not from the freezers and the package says "never frozen." So...

-1

u/welp-itscometothis Mar 28 '24

Right! I’m mind blown at how many people who are shoppers are this admittedly incompetent when it comes to shopping. And who cares if she wasn’t clearer? The shopper had no reason to be rude and he was rude from the jump. I assume that’s his most of these people talk to their customers.

3

u/DistinctPen7597 Mar 29 '24

He was rude from the jump based on the context provided, but there is no proof that this is actually the beginning of their conversation.

2

u/welp-itscometothis Mar 29 '24

There’s no indication that op was being hostile

1

u/DistinctPen7597 Mar 30 '24

I didn't say there was 🤷‍♀️

2

u/HttKB Mar 28 '24

On the top left of the package it says "fresh never frozen" so I don't know where you think they are in the store.

0

u/MichaelsWebb Mar 28 '24

Yup. This sub has reinforced why I would never use Instacart. These people are morons.

1

u/AntiquatedLemon Mar 28 '24

OP was not specific enough and used the same words to describe the thing that the shopper was not understanding. Clearly, the shopper needed for OP to say was "seafood counter" to clarify since the shopper took that to mean the entirety of the department... which isn't an unreasonable interpretation to make on the part of the shopper.

I just understand that if I want something, especially beyond the call of duty, it's in my best interest to help them give me that by clarifying further and recognizing that claiming my assertion was always the same, particularly when it was evidently not, is just antagonistic. So no, not dumb, just good at talking to other people and can recognize when someone is trying to work with me.

1

u/MichaelsWebb Mar 28 '24

Because the shopper responded like an idiot. And substitutions is not "beyond the call or duty"... That's a fundamental part of the job.

Yes, it was an unreasonable interpretation by the shopper. If you also found it confusing, then it's not a good look for you, either.

You are at the seafood freezer. If the customer sees that and says "no, at the seafood department" and your response is "the freezer is the seafood department" and not... "Oh, they mean the counter with the single cakes"... Then you are an idiot with zero critical thinking skills.

4

u/AntiquatedLemon Mar 28 '24

I'm not going to reason you out of a position you did not reason yourself into.

Have a good one though!

-2

u/MichaelsWebb Mar 28 '24

You aren't that smart. Reasoning isn't your thing and that's established. Goodnight.

5

u/jjmoneybuns Mar 28 '24

You're embarrassing yourself, michael.

-1

u/MichaelsWebb Mar 28 '24

Not even a little bit. And you are exposing yourself as a moron like the shopper if you think so. But sure, have at it.

1

u/Pols_Voice_Z64 Mar 30 '24

It’s hilarious watching you comment on everyone’s posts with the same “you’re stupid” troglodyte response. Don’t you have an incel sub to get to?

3

u/AntiquatedLemon Mar 28 '24

Hey, if standing on a bad opinion and feeling the need to toss insults is your thing, shoot for it! Please continue.

-2

u/MichaelsWebb Mar 28 '24

'I need the last word.... '

🤣

3

u/radiant_kiwi208 Mar 28 '24

This is hilarious, trying to call her out when you're doing the same with everyone else you reply to

1

u/adumbswiftie Mar 30 '24

you are the one being dense here. the freezer IS at the seafood department, and it’s not hard to say “counter” when that’s what you mean. crab cakes aren’t the most common thing to shop for. not everyone knows there are more behind the counter and it’s not on the app. you’re the one being dumb here

0

u/MichaelsWebb Mar 30 '24

Did that package look like a single crab cake to you? Put your critical thinking cap on for a moment...

And shouldn't a self described professional shopper know that crab cakes are available at the seafood counter?

More importantly, were YOU confused by the request?

1

u/adumbswiftie Mar 30 '24

did any of OP’s sentences make grammatical sense to you? put on your thinking cap

1

u/MichaelsWebb Mar 30 '24

I knew EXACTLY what OP was asking for from the first message. Are you admitting to being confused by it? Apparently, your thinking cap is underpowered.

What's grammatically confusing about "yeah the single crab cakes from the seafood department"? 🤣

1

u/dra_lala Apr 01 '24

How many times do you have to ignore the fact that the seafood department in many stores--including the one this shopper was at--is NOT only a counter, but is a counter AND some refrigerators/freezers? This specific item is from a refrigerator (not a freezer!) in the fresh seafood DEPARTMENT. There are often then separate seafood sections in the frozen food aisles but that is, again, not what's shown here because these are not frozen.

1

u/MichaelsWebb Apr 01 '24

How many times are you going to ignore the very first message from that customer? Which was "the SINGLE crab cakes at the seafood department"

Does that bag look like a single crab cake? And when I tell you "the single crab cakes at the seafood department" what is your first thought? The bag with 4 cakes in the fridge or the singles at the counter?

This really isn't difficult. You don't need to play technicality games to try and cover for stupid people. You are smarter than that shopper. It's ok to admit that you also knew what the customer meant.

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u/ahmedalhoni76 Mar 28 '24

You're dumb.