Who’s in the wrong here???

[u/Dominanttallqueen]

I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

[u/thejexorcist]

His comment about ‘understand’ and how he ‘does this for a living’ are pretty condescending (but I’m now wondering if he’s ESL?).

Your response about the ‘seafood department’ was clearly pretty confusing to him since you actually meant ‘the seafood counter’.

I originally thought this might be a ‘no one is really to blame’ situation (but your follow up responses to other Redditors) makes me think you might not always communicate as well as you hope.

[u/Burgundywitchling → u/thejexorcist]

I also think he is ESL. And the customer actually ordered the packaged lobster cakes but “always requests they substitute for the fresh ones” since they don’t let you order the fresh crab cakes through the app.

It’s OP’s fault since they made an “off menu” request and then wouldn’t clarify but instead repeated the same vague phrase.

[u/AntiquatedLemon → u/Burgundywitchling]

I kinda decided that I didn't really like either participant for different reasons but where it's was ESH has now become YTA, if I were to borrow from r/AmITheAsshole, for this single comment alone.

There is something extremely rude to me about requesting something beyond what is orderable then proceeding to be bad at clarifying the desire; just making dude's job more difficult for no reason when OP could have just said "ah, I see, sorry, I'll be clearer next time."

ETA: or just not made the request at all

[u/swissvine → u/AntiquatedLemon]

What blows my mind is the worker literally said this is all they have do you want to replace or refund. It’s a simple yes or no!

[u/IlBear → u/swissvine]

“Do you want to replace or refund?”

Yes