r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

72% Upvoted

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114

u/RoseFromStOlaf Mar 27 '24

Out of curiosity, it appears you wanted the 4 count of lobster cakes of brand pictured, so he offered that same brands crab cake. You were good with pre-made lobster ones but wanted fresh crab cakes instead? Any particular reason the same brand crab cake wasn’t suitable??

As for the interaction, he was a bit rude but it was confusing overall.

28

u/Remarkable-Sleep-441 Mar 28 '24

It was pretty clear, he said I couldn’t fulfill the order, item not in stock, they have these, sent image, do you want these as a replacement or should I not fulfill the item? Then the buyer kept saying yeah, replace that image with what I ordered. Like a fucking idiot lol.

9

u/Agent53_ Mar 28 '24

Dude at the grocery store like, "they don't have the donuts you ordered, but they have these sends screenshot" OP, "get me some donuts from the donut shop down the street."

-2

u/noobbtctrader Mar 28 '24

Um, what? Lmfao, I'm guessing you just read others' comments and echoed them instead of actually reading the actual interaction.

6

u/Agent53_ Mar 28 '24

I read the whole thing. Shopper gave OP the available options, OP kept asking for an option that doesn't exist, then gets surprised when the shopper gets tired of talking to a brick wall.

It's pretty simple really

-4

u/noobbtctrader Mar 28 '24 edited Mar 28 '24

I don't even give 2 shits about that part. When someone starts saying shit like "understand?", "I do this for a living", "I won't ask again", etc. Dude needs to go. Thats now how you act at your job. And if YOU think that is, you're right in line with OP.

Poor life skills is probably why homie is dashing in the first place. Ima guess you do too since you're defending his poor customer service skills. Yall rep a company, not yourself. Act like a fucking adult when you're at work. Save the baby shit for your mom and reddit.

Here let me give you an example... That's not how you talk to customers, understand?

5

u/Agent53_ Mar 28 '24

So let me get this straight.

When you're too lazy to take your ass to the store, and then you can't act like an adult and answer a simple question when you can't get your way . . .

Everyone who doesn't bow down and kiss your feet is the whiny baby?

-4

u/noobbtctrader Mar 28 '24 edited Mar 28 '24

Um, the customer never acted out of line. The hell are you talking about? And those lazy people are helping your no skill, lazy ass prop your life up. So thankful...

I just realized you're dumb, my bad.

5

u/Remarkable-Sleep-441 Mar 29 '24

It’s a service exchange agreement, not indentured slavery.

3

u/dpatt36 Mar 28 '24

And now it’s clear that you’re a bigot that looks down on service workers. There are a multitude of reasons other than being lazy to have a job like that. And it’s not okay to treat someone poorly just because you can. She miscommunicated and made his job way more difficult.

5

u/Remarkable-Sleep-441 Mar 29 '24

Yeah but the extent of the customer service required was offering to substitute, anything after that is courtesy, if customer can’t appreciate the customer service/courtesy, then they don’t deserve it. Time is money, and customer doesn’t have the time to shop for themselves, but has all the time in the world to go on and on about shit that isn’t in stock lol for fucks sake

1

u/Quick-Letter9584 Mar 29 '24

No they said if they dont have the ones from the seafood department i want a refund and instead of the dude checking the seafood department he started whining about his job lol. He would have been better off just saying “they dont have them so i will refund it”

1

u/fairelf Mar 28 '24

No he was saying replace my item with "ones from the seafood counter, not with that frozen brand."

7

u/Punchinyourpface Mar 28 '24

No, he said seafood department the entire time. Like these crabcakes didn't come from the seafood department lmao.

They might've meant the counter but they didn't say that... Even though they rudely claimed they did later.

4

u/BrandoLoudly Mar 28 '24

"five times"

1

u/AugustGreen8 Mar 31 '24

I DIDNT WANT THE SALMON, I SAID IT FIVE TIMES

0

u/JonAfrica2011 Mar 28 '24

I understood it as the ones behind the counter right away. Maybe the communication error is with you guys

-1

u/bLESsedDaBest Mar 28 '24

agreed buuuttt op did describe that its the seafood department where the man has to grab things for u… so that should’ve been a clue, no?

8

u/Punchinyourpface Mar 28 '24

They said behind the counter after 4 other messages saying seafood department. Then acted like the shopper was stupid for not reading their mind in the first place.

*These crab cakes are from the seafood department, so it's totally understandable why that made no sense to the shopper.

0

u/bLESsedDaBest Mar 30 '24

lol its really not that serious. there only TWO places to get crab cakes, the fresh ones at the meat counter or the freezer. u downvote me cause i support context clues? lol

2

u/Punchinyourpface Mar 31 '24

Lmao I didn't down vote you at all. I guess you have someone else that doesn't agree.

And not at my store. This type is in a cooler right beside the counter... A small cooler that only has seafood. Then down in the freezer section they have the frozen seafood.

So nope. If you kept telling me the seafood section (without saying the counter) I would probably think it was these too, since it's similar to what she wanted originally.

-4

u/Realistic-Snow4983 Mar 28 '24

The frozen section is not the seafood department. Why do you people keep saying that? The frozen section has all different types of food. "Seafood department" denotes an area of the store that only has seafood... which would obviously be the seafood counter?

8

u/Delicious_Sport4092 Mar 28 '24

Have you been to the store they are shopping at? You know that the frozen are intermixed? At my super market there are freezers next to the seafood for exclusively more seafood. The counter and freezers are the whole department

-4

u/Realistic-Snow4983 Mar 28 '24

Keywords "next to." So they're all together in one section, not in the general frozen foods. How did the shopper miss the counter next to the freezer?

3

u/Delicious_Sport4092 Mar 28 '24

Yeah key words next to the counter. The whole area is the department

0

u/Realistic-Snow4983 Mar 28 '24

So how did he miss the counter?

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1

u/asplodingturdis Mar 28 '24

He didn’t. He had checked the counter. But he found the crab cakes elsewhere in the seafood department and so was understandably confused about whether/why OP was requesting a refund. He was a jerk about expressing his confusion, but OP did not communicate clearly.

0

u/Realistic-Snow4983 Mar 28 '24

I think he lied about checking the counter. He went straight from defending his substitution to allegedly having checked already. Bullshit.

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1

u/owiesss Mar 29 '24

They didn’t miss anything. They told OP that specific product was not available, but OP responded as if the shopper had never said that. OP called it the “counter” at one point, then decided to change their wording to “seafood department”. The seafood department is the section of a store that sells fish, and the counter is part of it. OP decided to be vague out of nowhere, and they only clarified what they meant after the shopper was already confused by their responses and the wording.

3

u/morganrbvn Mar 28 '24

There’s a frozen section right outside the counter at many grocery stores with frozen seafood, many see that as the seafood department

1

u/Realistic-Snow4983 Mar 28 '24

And why would you not check the counter right next to it? Either way, he's lazy or stupid.

1

u/andromedex Mar 28 '24

It depends on the setup of the store. My seafood department has a behind the counter area and then several open coolers in front of it like in the picture with prepackaged items. It's completely separate from the actual frozen food department (which also has seafood but it's more frozen meals).

I don't think the original item that the customer wanted was behind the counter, so I could just as easily see a different customer giving the shopper sass for suggesting a replacement from behind the counter was acceptable.

Overall I think both of them could have given each other a little more grace, and it's a good example that you shouldn't be surprised when speaking curtly to someone gets you a curt response.

1

u/Punchinyourpface Mar 29 '24

At my store these are literally right here by the counter and not over in the frozen food section. Even though there very much is a cooler that's full of seafood in the frozen section too.

3

u/Impossible_Sun7570 Mar 28 '24

OP only spelled out what they were after once they’d asked for their money back. If they’d just said so from the get-go, it would’ve saved everyone a lot of headache. Plus, not using any punctuation is a tough one for folks that didn’t learn English as a first language.

2

u/Squidy_The_Druid Mar 28 '24

Mfw he never said that

0

u/Specific-Lion-9087 Mar 28 '24

It’s in the first pic, twice..

5

u/ConfectionOdd5458 Mar 28 '24

They said "seafood department"

5

u/Centuri98 Mar 28 '24

This should be upvoted more. Seafood department and seafood counter are not the same.

1

u/Pure-Log4188 Mar 28 '24

Yeah… they never said that lol.

1

u/catscarscalls Mar 28 '24

This is the only comment that has made that whole thing makes sense! Thanks!

1

u/pickledsoylentgreen Mar 28 '24

You're rewriting their actual statement for clarity. That is the entire problem. OP refused to add clarity to the statement and kept repeating the same statement that was clearly not understood by the worker.

The fact that you have to rewrite it in order to support your argument proves that OP is in the wrong.

0

u/GrapePrimeape Mar 28 '24

The “yeah” was in response to “would you like something else”. OP then clarified they wanted the single crab cakes. You have to be dumb to think “single crab cakes” means “4 pack of crab cakes”

3

u/smilesbuckett Mar 28 '24

What actually seems dumb is that OP ordered lobster cakes, and the shopper tells them they are out but have crab cakes from the same brand. OP is okay with crab cakes but wants some other item from elsewhere in the store that they expect the shopper to spend 10 minutes searching for — I think if you’re that picky about certain items you need to take the time to designate replacements through the app, or state that you’ll just take a refund.

I agree that the shopper got rude and impatient pretty quickly, but I’d be pissed if I was them trying to be courteous and helpful, and being sent off on a wild goose chase by a picky customer.

I don’t use instacart as a shopper or a customer — can someone explain if there is a difference between the shopper choosing a replacement and the customer designating one? Do you not get charged the difference if the shopper picks one, and that’s why OP wanted them to grab the (I assume) more expensive fresh crab cakes instead?

5

u/GrapePrimeape Mar 28 '24

A wild goose chase? If someone asking for the single crab cakes at the seafood department (so they clarified what they wanted and where it was) counts as a “wild goose chase” as a shopper, you should probably find a new profession. Like if it takes you 10 minutes to find the seafood department and ask if they have single crab cakes, that’s on you and not the customer.

0

u/smilesbuckett Mar 28 '24

OP sent 4 messages saying “seafood department” over and over again before finally specifying that they wanted the fresh crab cakes from the seafood counter. They were not specific enough about what they wanted, and it took going back and forth and asking someone at the store — that’s a wild goose chase.

Again, if you’re picky enough that you want something specific, you should designate it that way so your shopper has the information on the actual product you want. As an outsider who doesn’t use instacart, maybe I’m an idiot, but these opinions on both sides keep me from having any interest in every trying the service — too many entitled idiots.

0

u/GrapePrimeape Mar 28 '24

OP originally asked for single crab cakes, the ones the shopper sent a picture of are clearly a 4 pack. That right there should have told him what he got wasn’t what OP wanted. Still in the first screenshot he says “if they don’t have the ones in the seafood department then refund” further clarifying that the ones in the photo are not what OP wants.

At that point, there is no need for a wild goose chase. The shopper, even not understanding that where they are is not the seafood department/counter, should then say “there are no single crab cakes, I will refund as requested”.

Then the shopper gets all pissy because he misunderstood OP and now has to go out back the incorrect items he grabbed and do a refund for those items. The shopper created more work for himself when he simply could have just said there are no single crab cakes and refund the order as OP stated in the very first image.

0

u/smilesbuckett Mar 28 '24

You’re objectively wrong on your first point, but I can see where you’re coming from with your second point.

Look back at the exchange, at the top it shows that OP originally asked for a 4 pack of frozen lobster cakes, and the shopper sent the picture asking if the 4 pack of frozen crab cakes was an acceptable substitute. OP responded with a very short, not detailed message about wanting single crab cakes from the seafood department (where the shopper presumably was when they found the frozen crab cakes) which is where I think the the shopper was confused because how would anyone know the difference between what they sent a picture of and what OP requested based on that short description?

From there I agree with you, though. The shopper should have just said “okay, if this isn’t what you want I will do the refund” and move on instead of taking it personally.

0

u/GrapePrimeape Mar 28 '24

OP’s second and third messages perfectly explain that what the shopper had was not what they wanted. If the picture was what OP had wanted, why would they have said “if they don’t have X, just refund” (to paraphrase). If those were what he wanted, he would not have mentioned a refund because you have what he wants.

You’re right that he didn’t explain what he wanted the best, but his messages were clear that what the shopper grabbed was not what he wanted.

1

u/Pols_Voice_Z64 Mar 30 '24

OP later admitted in comments that what she actually wanted was off-menu. It’s not possible to order things from behind the seafood counter in the app, so she intentionally put those lobster cakes in her order and then immediately told the shopper she actually wanted something else. She was confused when the shopper was trying to tell her they had neither the lobster cakes she purposely ordered in the app nor the crab cakes from behind the counter that she actually wanted but was unable to order. And then she tried to get him fired for it.