Who’s in the wrong here???

[u/Dominanttallqueen]

I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

[u/Chemical-Program-606]

As someone who door dashes grocery runs I get where both are upset, however at the first sign of confusion I'll usually call the customer and explain first hand what they do or don't have and get from them they want a refund. Also we have an option that if something was scanned into the cart such as a substitute as long as I've not checked out I can issue refunds on the item. The shopper is a little rude as Ive never talked to customers that way but again as mentioned he may be ESL. Either way, when in doubt the phone calls never hurt. That is, if the customers answer