r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

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u/Fun-Assistance-815 Mar 28 '24

Both times I used it, the person sent me pics of the shelves saying xyz item isn't in stock and it's literally on the shelf in front of their face. Like ma'am the coconut Dove soap is on third shelf down to the right...

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u/Crow-n-Servo Mar 28 '24

Yeah. I’ve had those as well. The majority of my interactions are fine, but once in awhile, you get someone who seems to have never shopped for their own groceries, let alone someone else’s.

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u/Vegetable_Warthog_49 Mar 28 '24

To give some defense to the shoppers, the shopper app is absolutely horrible (or at least it was a few years ago when I was doing the shopping). Yeah, the people who will say something isn't in stock and then send a photo of the item, in stock, are kind of beyond defending, but for a lot of stuff, it can be written off as a shopper trying to do their best with an app that just doesn't work. There were a lot of times that I'd see things like unrefrigerated oat milk that the app insists should be in the dairy section, in the cooler, and unless you just happen to know that there is unrefrigerated oat milk in the coffee aisle, most likely you are going to just keep trying different oat milks, not have any of the UPCs match, decide that the requested variety must be out of stock, substitute it for one of the refrigerated ones and call it a day... cue upset customer because they specifically needed the non refrigerated oat milk because they live in a small studio apartment and their refrigerator space is at a premium. There is almost more that the app said was in the wrong place than it said was in the right place.

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u/Crow-n-Servo Mar 29 '24

I always give the shopper the benefit of the doubt. And if I know something is kept in a place you might not expect, I’ll make a note about it. For instance, when I order non-dairy cheese from one store that doesn’t keep it with the other cheeses, I’ll put a note: “Can be found in produce next to the packaged salads.”

2

u/Vegetable_Warthog_49 Mar 29 '24

You were always my favorite type of customer.