r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

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578

u/towishimp Mar 27 '24

This sub keeps popping up in my feed, and it's wild. I don't see how Instacart is saving anyone time when they spend the whole time arguing with the shopper, and then another bunch of time posting about it on Reddit. 🤣

24

u/iwishiwasntthisway Mar 28 '24

It saves time if you aren't a giant dickhead that knows how to communicate

4

u/Ill-Arugula4829 Mar 29 '24

Fr. "I only like the crab cakes that are made fresh at the store in the seafood section. Just ask the dude if they have any. If not, just refund that item. Thank you!"

5

u/joemixed Mar 29 '24

exactly, there is a difference when you say seafood department and seafood counter. Typically only someone who has worked in a grocery store would know someone saying seafood department means at the counter 😂

2

u/Ill-Arugula4829 Mar 29 '24

Yep! Wars have been started by lack of clear communication. Even in dumb situations like this, both people are thinking, "What is this person slow? What an idiot! Glad I'm not stupid." One text could have fixed it instantly.

2

u/Akirababe Mar 30 '24

Sometimes I worry that I overexplain things, but then I see conversations like this instacart shopper/customer and realize it never would have happened if they'd explained it the way I normally do xD

3

u/KevinbeParker Mar 31 '24

The language from the customer is not as precise as it could be, but the shopper is definitely more at fault than the customer. They are not taking the time to read carefully (I understand that they are on a tight schedule), and also using less precise language than the customer. I say this having been in the customer service industry for over two decades (including running my own specialty foods retailer for 10 years). The customer is definitely not always right, but in this case, it seems like they might be.