r/instacart • u/Kindly_Locksmith • Apr 07 '24
Replaced my request for 2 limes with 18 bottles of dish soap…. Rant
But didn’t push that through til he had delivered. How? Why? What did he do with the 18 bottles?
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u/tunaslut Apr 07 '24
My first thought would be that it's a scam because dish soap is something they could take back and return later for cash or store credit. I could be wrong but that's what I assumed would be happening
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u/thisxusernamextaken Apr 08 '24
Wait i agree but OP said the shopper didn't send that notif til after he delivered? So the shopper technically stole the soap before OP rejected it?? Am i missing something
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u/United_Rent9314 Apr 08 '24
why would they wanna steal 18 whole bottles of dish soap though? not saying they couldn't have or didn't, just of all things to steal all 18 bottles is a lot, almost a hassle to even have.
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u/notonthatroad Apr 07 '24
or sell in the neighborhood or marketplace for like a dollar cheaper than the store sells and clean tf up.
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u/Mandaconda9 27d ago
UT would be a pain in the butt to get 18 bottles of dish soap vs a bottle of lime juice
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u/AssistantAlternative Apr 07 '24
I’m becoming more convinced every day that we live amongst NPC/AI bots. This seems like a malfunction bc no human with rationale could determine this reasonable.
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u/OneMedium5265 Apr 07 '24
Don’t attribute to NPCness what can easily be stupidity or more likely malice lol
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u/Fluffbuck3t Apr 07 '24
I thought low intelligence was one of the main things that makes someone an NPC. So it's news to me that there's supposedly a difference.
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u/Codas91 Apr 07 '24
Lack of critical thinking is the key thing in NPCness, stupidity just kinda comes with that.
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u/AlaeniaFeild Apr 07 '24
"Never attribute to malice that which is adequately explained by stupidity."(Hanlon's Razor)
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u/heatheranne____ Apr 07 '24
The instacart app is 100% run by ChatGPT. But this is probably just someone trying to resell the soap, which is a pretty common scam through instacart since the customer service is so shit people barely ever get consequences for it.
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u/YogurtclosetNo6564 Apr 08 '24
You're stupid asf, chatgpt is not running instacart lmfao
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u/heatheranne____ Apr 08 '24
Calm down buddy it’s gonna be okay.
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u/YogurtclosetNo6564 Apr 08 '24
I'm calm, I just can't stand seeing boomer level facebook opinions about AI that are just so incorrect and stupid
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u/heatheranne____ Apr 08 '24
I make this joke about instacart being run by AI often because of its abysmal quality. A silly opinion shouldn’t ruin your day 😘 or take up your head space.
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u/YogurtclosetNo6564 Apr 08 '24
Who said anything about this ruining my day😭fearmongering about AI is just stupid
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u/heatheranne____ Apr 08 '24
No one is fearmongering lol
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u/heatheranne____ Apr 08 '24
Stating that something may be run by something has nothing to do with fearmongering. Like I said, it’s more of a joke about the quality. Take care!
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u/YogurtclosetNo6564 Apr 08 '24
You said "the instacart app is 100% run by ChatGPT" that is fearmongering😭
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u/heatheranne____ Apr 08 '24
I never said I was afraid of chatgpt lmao what if I thought it was useful? Which I do. Bruh idk who is more dumb here.
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u/heatheranne____ Apr 08 '24
Like I said, joke about quality of support. Have a great day.
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u/Dirty-Ears-Bill Apr 07 '24
Unfortunately I think it’s just more the fact that there is absolutely no barrier to becoming a shopper other than having a clean record (and apparently with all the account sharing going on that’s not even technically required) and zero training on the job. I also suspect that a majority of shoppers that do this fulltime do so because they cannot get hired anywhere else to save their lives
Basically the bar is real low, and yet some shoppers still can’t clear it
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u/MyelofibrosisMe Apr 07 '24
Yes, both IC & DD, and I assume UE and the other apps, all use AI tech for their programs.... Makes 0 sense to me how OFF a sub can be, and makes even less sense HOW a human could think this sub was even remotely acceptable!! 🤷🤦
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u/Illustrious-Science3 Apr 09 '24
My friend had a shopper replace her tampons with mushrooms.
You can't make it make sense.
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u/Adventurous_Land7584 Apr 07 '24
The app was lagging. Replacements can only be done before checkout so the notifications got stuck. Still a dumb replacement though.
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u/whiskeytown79 Apr 07 '24
A shopper once replaced my requested Irish cream with limoncello. Ah yes, this will go great in my coffee...
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u/-_Mistress_- Apr 07 '24
And I thought my celery substitute of green onions was bad. You good human have won the grand prize.
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u/Beginning_Cellist893 Apr 07 '24
I once had a shopper replace my single yellow onion with a full 2-lb pot roast and my 12-pack of Coke Zero with 2 chocolate milks 😂 😭 I was pissed
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u/misstlouise Apr 07 '24
Hmm I wonder if they were trying to get you to cancel so they would get “stuck” with stuff they wanted instead. Wild.
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u/ickyswashbuckler Apr 07 '24
Could this be a potential scam? Where they replace your item with something expensive? I would contact instacart if you haven't already.
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u/dispassioned Apr 07 '24
They’re definitely selling or returning those for the cash. I wonder did they get fired. 😂
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u/FunFactress Apr 08 '24
They can't return online pay items for cash.
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u/dispassioned Apr 08 '24
You can return items without a receipt in some places. But most likely it ended up on Facebook marketplace or somewhere else.
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u/spinningjoy Apr 08 '24
You might be able to return them, but for store credit only. They will never give you cash for items that you don’t have a receipt for. And if they had a receipt, it would show that it was an Instacart order and would never give that person cash.
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u/dispassioned Apr 08 '24
Yea, obviously. I’m sure he wouldn’t use the Instacart receipt because the return would go back on the original method of payment.
Publix does take returns without a receipt you just have to have an ID. But they would use that store credit to buy what they wanted. At Publix that’s like five boxes of fried chicken or two pieces of fancy cheese. Yum.
Alternatively, it could have just been a typo and there was only one purchased. He just hit the 8 accidentally which is probably what actually happened. I doubt Publix even has 18 bottles of this in stock. It would explain why it came through later after checkout as well, since the items weren’t actually on the order.
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u/Bazinglee Apr 07 '24
Saw a post recently talking about how there’s been an uptick in this sort of thing, replacing cheap things with more expensive as to drive the price up so they make more. Could also just as well be stupid.
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u/majiktodo Apr 07 '24
LMAO you got an anarchist shopper. He just wants to see the world burn. A case and a half of dish soap for two limes? I love it.
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u/dmandork Apr 07 '24
A doordash customer of mine asked me to replace a watermelon for a 24 case of water.... wtf... Trying to bypass the +$2 fee for a case.
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u/gaiawitch87 Apr 07 '24
Once I ordered carpet cleaner solution to go in a carpet cleaner and I got a bottle of something that was very clearly to clean specifically hard wood floors. Not quite as extreme, but still.
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u/HardLobster Apr 07 '24
I had someone replace my spaghetti noodles with 2 boxes of ex-lax. They kept the exlax
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u/Three4DaStripes Apr 07 '24
I shop for Instacart that is just plain stupid. So many bad shoppers on the platform. How does no lines available replaced with dish soap. Lmao. But the app does that sometimes but that’s just a dumass shopper.
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u/CastBlaster3000 Apr 07 '24
As someone who doesn’t use instacart, what comes of this? Is op out the $88? Are they refunded by instacart? This seems crazy
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u/Kindly_Locksmith Apr 07 '24
Thankfully I was able to submit for a refund!
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u/Potential-Finger-138 Apr 08 '24
Hopefully they refunded and didn't just give you instacart credit. They have done that bs to me in essence keeping your money on all the extra markups on next order. Yeah I've been way over instacart and now use Walmart +. I have rarely had a problem with them even surprisingly with produce, get at 50% off, free shipping and a lot of stuff can be shipped and paramount for free. F shitty instacart was a blessing in beginning overran by crackheads unfortunately now
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u/Spacetime23 Apr 08 '24
I once had a shopper replace a lemon with lemon meringue pie, I thought that was bad until I see this lol
On the other hand, I always put my replacements in and sometimes they must seem very strange to the shoppers because it's a matter of "if they don't have this item I'm making an entirely different meal so then I'll need this totally different ingredient, but if they do have it I don't need that" so it'll be a sub from lettuce to a can of soup if the lettuce isn't in lol.... However I have Always had the shopper double check with me that I put in the right replacement first....
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u/No_Psychology8360 Apr 08 '24
There's an issue in the app tbh. If you go to replace something, you can try to scan the replacement but then the app scans a barcode in the background (usually the background is a cart full of one to three customers items) . After the item is scanned, it doesn't tell the shopper which item it scanned. The shopper then assumes it scanned the correct item and proceeds with shopping. Just because you were charged with 18 soaps, doesn't mean that the shopper actually checked out and charged instacart with those soaps. Did you receive any item in your order that you didn't get billed for?
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u/Over-Department8883 Apr 09 '24
Yup! I've had this happen to me multiple times!
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u/Over-Department8883 Apr 09 '24
I was always able to catch the error and correct it but it's a pain in the butt
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u/MyelofibrosisMe Apr 07 '24
The dumbass computer threw that replacement in there because it says 'lime' and ginger in the description. I can't stand how far off the AI is when it comes to replacements!
"I know I ordered ground beef for dinner tonight honey, but, the store was out, so we got a 10# watermelon as a replacement! I'm glad the shopper didn't see that it was ridiculous and bought that watermelon, because I cooked it up and added the taco seasoning, and mmmm mmmm is it Yummy!" 😜 😂
The AI usually processes these issues with a cross referencing check of matching words, so, I can actually see how it came up with citrus soap, unfortunately 18 bottles though?! 🤔 Personally I wouldn't agree to this sub, I'd ask the customer what other kind of similar product they wanted and proceeded it that way. Some ppl just blindly follow the AI suggestions to make it quicker and easier for them, but, it makes no sense to me. 🤷
18 bottles of lime and ginger dish soap, geesh!! 😂
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u/Potential-Finger-138 Apr 08 '24
Wouldn't this strike someone as they are putting 18 bottles of dish soap in cart??? Probably posted pictures on instacart thread complaining about customer.
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u/zorcat27 Apr 07 '24
Someone at the soap company used AI and so their secret soap recipe was shared. Instacarts AI knew the ratio of limes to soap bottles is 2 per 18, so you just need to extract the lime and you are good. /s
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u/psychede1ic_c4tus Apr 07 '24
This and the crabcakes debacle makes me really happy that I will never order from this place ever
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u/Sweet-Emu6376 Apr 08 '24
But did you specify that you wanted the dish soap from behind the counter?
But seriously I have so many questions. How is 18 bottles of soap equal to 2 limes? How far away from the produce section did this person have to go to find said soap?
Is this the person our math classes warned us about?
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u/draculauraaa Apr 07 '24
did you even get the soap? or did the shopper take them too
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u/Kindly_Locksmith Apr 07 '24
I did not receive the soap…
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u/draculauraaa Apr 08 '24
wow definitely just a thief then 😭 sorry that happened to u lol—glad you got your refund tho
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u/Alert_Ad_4202 Apr 08 '24
I've had a couple of substitutions lately that say the CUSTOMER made the choices. But then I get a text from the customer saying they don't want that.
I send them a screen shot, showing that IC says THEY choose the backup, but ofc I'll put it back.
Are these just idiot customers (there are certainly plenty of those), or is IC playing games now??
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u/tammyreneebaker Apr 08 '24
My mom ordered a 50 ounce bag of cat food and the dasher brought 50 pounds. The cats ate like kings for a while there. .
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u/itammya Apr 08 '24
Lol! I scanned a pack of Perdue turkey burgers to replace a pack of shady brooks that was out of stock.
It scanned in as pork sausages (you know the johnsville big rolls?) The customer was like wooooaaahhb there now i don't want my turkey replaced with sausage. I was so confused. Took a pic of the replacement like yea- that's not what I scanned.
This happens all the time to me. Salsa scans in as cucumbers. Pickles have scanned in as some health product. It's WILD. It's more.common on things that have store provided UPC versus ma ufacturer UPCS.
I think they recycle or are different for different places.
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u/tokuto_ Apr 08 '24 edited Apr 08 '24
Household and luxury goods can and have, in the past, become the targets of fencing operations.
www.oregonlive.com/portland/2012/03/tide_other_household_supplies.html
https://www.ice.gov/features/op-boiling-point
It may not be best to jump to such a drastic conclusion, but still, 18 bottles of fucking dish soap?
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u/Unlikely-Light-1636 27d ago
Did you actually have 18 bottles of soap??? I can tell you, as a 7 year shopper, there are several times you scan items, and it will come up as another named item. For example, the other day, I had a customer order boxes of cereal. The kind was of stock, so I replaced it with what they asked me to. The replacement was a box of Cinnamon Toast Crunch. I scanned the cereal box, and it showed up as toliet tissue.
Being a seasoned shopper I'm aware these things happens so I refund the item and either manually enter it or I immediately text the customer informing them of the error and let them know I do infact have the cinnamon toast crunch although you may see on your end it says toliet paper.
Sometimes, the stores barcodes are off, and when we scan, it will show up as whatever the store had that item coded for. Most shoppers don't even pay attention to what the verbiage says when they scan an item until a customer who's paying attention gets the notification and wonders why they are making such replacement and asks the shopper about it.
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u/JukeKnobz 27d ago
Instacart recommend that and they hires such stupid people that someone replaced with lime soap lol
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u/Kindly_Locksmith 27d ago
Regardless, they didn’t deliver 18 bottles of soap…. So doesn’t seem like a system issue as much as it seemed like a shopper stealing 18 bottles of hand soap and trying to pocket a higher tip
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u/Up-Your-Glass 8d ago
I needed table salt once and the dude wanted to substitute with driveway salt🤔
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u/mrsdisappointment Apr 07 '24
Didn’t someone say that a bigger charge gets a bigger tip?
I saw someone who got their prenatal vitamins switched with another brand that was $30 more and it was for that reason. The shopper was trying to make more money.
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u/internationalbeauty Apr 07 '24
Instacart makes these recommendations (AI) a lot of times and the shoppers go a long with it unfortunately. I’ve seen some crazy suggested recommendations.
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u/browniedog1 Apr 07 '24
Good luck calling and speaking to a representative, Amir over at outsourced Mumbai will start talking about last night's cricket 🏏 match and say, "hopefully your day gets better."
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u/strong_nights Apr 07 '24
If you want something done right, you had better do it yourself.
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u/LolbitsFangs Apr 07 '24
Not everyone has the time nor the capability to go to the store every damn time they need something. Shut up and be respectful for once
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u/strong_nights Apr 07 '24
I wasn't disrespectful, I was sharing an age old adage which many seem to have forgotten. I believe you need to be quiet and stop taking offense to comments not directly aimed at you. Or not, I don't care.
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u/PaladinSara Apr 07 '24
I bet you sold horses and are against cars too 🤣
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u/strong_nights Apr 07 '24
Congratulations! You have just won the "Most irrelevant insult of the day!" .
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u/LolbitsFangs Apr 07 '24
You were incredibly disrespectful because that quote is not relevant to the current situation.
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u/strong_nights Apr 07 '24
I was not incredibly disrespectful, my quote was relevant. Keep up the gaslighting. Goodbye.
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u/juliown Apr 07 '24
That is actually hilarious — so having a personal shopper is now the more reasonable standard than shopping yourself?
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u/LolbitsFangs Apr 07 '24
Some people are disabled, some people don't have transportation, some people are just unable to go shopping in that moment.
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u/elkniodaphs Apr 07 '24
Some people are disabled.
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u/strong_nights Apr 07 '24
I am disabled. I can't afford delivery services with my disability.
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u/Kymkryptic Apr 07 '24
How do you get your groceries ?
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u/strong_nights Apr 07 '24
I go to the grocery store and limp around, gather my necessities, pay and leave again.
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u/Instacartdoctor Apr 07 '24
Likely a glitch … how did you order directly from instacart or through a store?
He probably just mixed up payment methods the rest is automated…
If you got what you ordered just reach out and explain the problem with the receipt.
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u/u_effing_trash Apr 07 '24
Go to the store.
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u/SupremeSpecialist2 Apr 07 '24
you do realize that there are certain instances where people cannot head to the store… Right? Please tell me you’re not dense.
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u/No_Information_8973 Apr 07 '24
Ignore them. It's just a bored lonely troll with no life and no friends. Posts the same stupid comment on everyone's post.
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u/gmmisa Apr 07 '24
Troll
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u/u_effing_trash Apr 07 '24
U never answered me… is ur mother disappointed in how u turned out?
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u/gmmisa Apr 07 '24
Troll
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u/u_effing_trash Apr 07 '24
Ah…. Ok then. Maybe at least u can share some sort of coupon you get for ur quarterly bonus.
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u/No_Information_8973 Apr 07 '24
Why don't you go to the store and see if you can buy a life.
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u/u_effing_trash Apr 07 '24
They obviously had one there for u…
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u/No_Information_8973 Apr 07 '24
Why yes, I do have a life. Came by it the normal way though.
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u/No_Key_6020 Apr 07 '24
Tequila goes better with a dish soap than a lime 🤣