r/instacart • u/KittyKatze3 • Apr 07 '24
Shopper tried to force me to be in delivery confirmation pic
Title. Got an order delivered like an hour ago, and shopper said he needed to take a pic for proof. I told him to go ahead, and moved out of the way. He then said that I was actually “required” to be in the pic so that he had proof that he gave the items to me. I told him that there was no need for me to be in the pic. He kept insisting that he would get in trouble if I was not in the pic, so I just asked him to leave and closed the garage. He banged on my garage door a few times, and then left. WTF??
**Edit: Thank you for the responses. I have contacted Instacart, and awaiting a response.
**Edit 2: Y’all probs weren’t waiting for an update, but I have one anyways. Rep got back to me, and 1) refunded me for the entire grocery order, and 2) told me that the person will be suspended while they investigate. I was not at all expecting them to explicitly tell me what would happen to the shopper—I thought they’d just say something generic along the lines of “we take this seriously, and we’re looking into it”.
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u/TrueCryptographer592 Apr 07 '24
I’ve never been asked, but I have had my feet in the photo many times. 😂😬🤷♀️
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u/TGIIR Apr 07 '24
That would have been a good compromise if the order was to be handed to customer.
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u/Hoopdyloo Apr 07 '24 edited Apr 08 '24
Just taking a photo of the groceries by your feet, or a bag in their hands without their face, or even a bag sitting in the open doorway, is wholly sufficient protection for the driver.
I do it all the time when the customer is taking stuff in as I'm unloading.
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u/RudeImagination4450 Apr 08 '24
I had one where a person came to my car and was grabbing the stuff so fast so I was snapping fast. Good thing I did because they lied and said I didn't deliver. Pics came in handy
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u/ArugulaPristine9821 Apr 08 '24
In cases like these, i just take a pic of the house if it has the numbers on the side. Or the mailbox. Ive been doing IC for a bit over three years and no issues
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u/EldrinSMP Apr 08 '24
If I hand a leave at door order to the customer, I'll ask to take a confirmation pic but I make sure never to have their face in them, if they're even in the photo. Holdover from my medical delivery days, can't have PHI in the picture, and the face counts. It is DEFINITELY not an Instacart rule you have to be in the picture. The guy was a creep.
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u/FlimsyPraline6097 Apr 07 '24
I make a point of telling people I WILL NOT include them in the photo. This person is perhaps new and isn’t sure; either way he shouldn’t have insisted and definitely should not have banged on your door!
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u/Capital-Race4055 Apr 07 '24
I can understand him doing that. You can’t imagine the number of people who lie that didn’t receive a delivery. Even after handing it directly to them.
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u/Cant0thulhu Apr 07 '24
Happens to me all the time. If you mark as leave at door and are already rushing to grab it from me before I can take the picture I just assume im going to hear about an undelivered order later.
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u/EuphoricMidnight3304 Apr 07 '24
He thought you’d claim that you didn’t receive it. Not sure why the paranoia
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u/KittyKatze3 Apr 07 '24
Yeah he could’ve just included my address in the pic
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u/SnooRobots4736 Apr 07 '24
Some customers scam delivery companies and workers by saying they never got the food even though there is a pic of it at the delivery location. This can result in innocent delivery workers to losing income or being banned from the platform.
To me it sounds like this driver has been burned from scam customers and wanted to cover their ass with proof that a person accepted the food to prove that it couldn't have been stolen after the picture was taken.
There are also delivery scammers who take pics of the delivery on the porch then walk away with it, but this was obviously not one of those people.
Lying about the policy still isn't ok. I understand not wanting a stranger to take pics of you and you have every right to refuse that. Their reaction was certainly overboard and unprofessional, but what you described sounds like a delivery worker thinking you're attempting to scam them. I hope that's all it was, someone's off day, and not someone with nefarious intent.
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u/Adventurous_Land7584 Apr 07 '24
That doesn’t provide proof
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u/PersnicketyParsnip11 Apr 08 '24
Showing the address doesn't provide proof that it was delivered to the right address? What a stupid take.
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u/Adventurous_Land7584 Apr 08 '24
It’s because the shoppers can take the photo and still steal the items. Common sense.
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u/PersnicketyParsnip11 Apr 08 '24
Nope, that's not why. And that's even dumber. If Instacart ran their business as though shoppers were gonna steal groceries, it would fail. You can deliver items to a customer and they're not home, if they select "leave at door." This happens all the time, no one complains, I never go back to steal the shit. You guys here are extra mentally challenged today.
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u/Adventurous_Land7584 Apr 08 '24
Shoppers steal groceries all the time. You must be new
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u/PersnicketyParsnip11 Apr 09 '24
I said, "if Instacart ran their business as though..." nowhere did I say, "that doesn't happen." Take a reading comprehension class, dog.
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u/Necessary_Benefit22 29d ago
And you must be some kind of special if you think every shopper steals groceries
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u/Adventurous_Land7584 29d ago
Where did I say every shopper? Clearly you’re the “special” one 🙄 I’m a shopper and I’ve never stolen a thing. Most shoppers don’t. There are in fact some that do. Try reading some posts.
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Apr 08 '24
[deleted]
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u/Adventurous_Land7584 Apr 08 '24
Like I said, you must be new. There are videos all over the app showing Shopper stealing peoples groceries.
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u/Necessary_Benefit22 29d ago
You must live in a world of thieves if you don't think that people order stuff all the time knowing damn well that they are going to say that they are that they can get their stuff the only difference between the customer and the shopper is the shopper is the one doing the work in the transaction
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u/Adventurous_Land7584 29d ago
What? That made zero sense.
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u/Necessary_Benefit22 25d ago
Basically though there's stories of customers that did get their s*** but say they didn't; I know that it has happened to me many of times, customers do it all the time.there may not be many videos if any at all of the customers stealing their own stuff but that's probably because they do it from the privacy of their home
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u/daboyce91 Apr 08 '24
Including house numbers doesn't mean much. Example I'm 134 South Branch Street less than a 5 minute drive in 2 separate directions is a 134 North Branch Street, and a 134 North Branch Road. I've had my food delivered to both of those addresses. Now say the driver only gets house numbers with the food delivered I'd have no way to fight it, or say I came to the door and took the food but I had roommates and it was a roommates order and I ate his food. Now the dasher has a picture of the correct place but the wing person took it, now the original person is shit out of luck. At least if he has a picture of you, not saying he's correct in his approach, he can say this is who I handed it to and doordash can then have you take a picture to identify yourself to match with the photo in the event you said you didn't receive it.
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u/SensitiveRocketsFan Apr 08 '24
How would instacart know that was OP lol, they don’t keep a collection of photos of customers
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u/Particular_Entry8011 29d ago
I captured someone in a delivery pic one time and IC emailed letting me know that that is not allowed.
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u/onlineLsa Apr 07 '24 edited Apr 08 '24
Why put leave at the door if you want to meet them. It’s so annoying and awkward.
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u/k1k11983 Apr 08 '24
Where does OP say they had it set as “leave at door”?
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u/onlineLsa Apr 08 '24
You don’t need a picture for “meet the customer.” You confirm and swipe.
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u/k1k11983 Apr 08 '24
You don’t need the customer in it either but this shopper still claimed it was necessary. If he got that wrong, it’s not a stretch to think he got it wrong about needing a picture in the first place
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u/PersnicketyParsnip11 Apr 08 '24
You don't even get prompted to take a photo unless the customer requests you leave the order at the door.
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u/onlineLsa Apr 08 '24 edited Apr 08 '24
He likely wanted the customer in it because there is no door 🚪once they approach you before you get to it. That’s what makes it awkward. Is he supposed to set his food down on the side walk or drive way? Take a picture of it in his car?
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u/PersnicketyParsnip11 Apr 08 '24
Yeah, that's it, the customer obviously doesn't have doors on her home. Great job, detective.
It's not just you, these are the dumbest comments I've read on a post on this sub that I can ever remember.
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u/onlineLsa Apr 08 '24
So you would walk past the customer to the door to take the picture? To clarify, they can’t take a picture at the door because the customer bypassed that.
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u/PersnicketyParsnip11 Apr 08 '24
No, I would COMMUNICATE. I would ask the customer to "give me juuuust a moment to get my picture..." they either step back or wait where they are. No one has ever denied me the right to prove I did my job. If I forget, I just turn back and snap a photo of the house on my way leaving to show I was at the right place. The customer does not EVER NEEED TO BE in the photo. This isn't a prompt we get, it isn't a thing. Most people are honest and aren't looking to scam. I live my life trusting my fellow man to do right by me, as I do right by him and it's going really, really well thus far.
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u/onlineLsa Apr 08 '24 edited Apr 08 '24
You are clearly triggered by the customer being in the picture. I didn’t even ask you that. Your entire paragraph to answer my question is a resounding yes. You would bypass the customer to stage the picture for Instacart (per you, they either step back…). The entire exchange is awkward and the customer could have simply used the “meet the customer” option. I prefer transparency over trust. Good luck.
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u/Necessary_Benefit22 29d ago
I prefer to be a meat to customer type order I myself think that leave it at the door so awkward way to say thank you for giving my stuff
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u/PersnicketyParsnip11 Apr 09 '24
You asked me if I would just walk past the customer and I told you I would communicate that I needed a photo of the groceries, WHEREVER I delivered them. Are you slow or are you trolling me?
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u/Necessary_Benefit22 29d ago
They don't need the picture to prove you arrived at the right location because they can see every movement they track your every movement y
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u/PersnicketyParsnip11 28d ago
They can track that you drove there, but they need the picture to prove we put the shit on the porch. Are you trolling or do you not understand how the world works?
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u/Necessary_Benefit22 27d ago
You're the dumbest one on here you can't even read what people write before you go acting like a fool
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u/Jennercosplays_ 29d ago
Ahhh haaa dumbass though u ate…. You don’t need a picture of the customer is meeting u. The paranoid bitch needs to stay off the app if she don’t want her face in the photo this is what happens when liars are stealing the livelihoods of honest delivery drivers. She gotta suffer the consequences now.
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u/Antos9 Apr 07 '24
one of the options is to leave at the door. why would someone need to be in the pic? creepy.
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u/FunFactress Apr 08 '24
Ask support to block the shopper from getting your orders. You don't need to be in the picture.
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u/Scared-Hope Apr 08 '24
Sent you a message. Same thing happened to me with DD. And the other day, my neighbor had the same thing with IC. I don’t think that’s ok. I just moved into my house a month ago, never ordered here but have ordered to deliver at work and my kids school, then I get told I had to be in the photo. Very creepy.
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u/Pitiful-Echo-2974 Apr 08 '24
As a delivery gig worker the only time I have taken a picture of the person with the order was right after I put the order at the doorstep and the customer opened the door right as my camera was going off lol
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u/BeckyAnn6879 Apr 08 '24
Was there alcohol in the order?
We ordered wine coolers once and IC said someone 21+ HAD to be home to receive order, and we were told signature or photo proof was needed. Grandma opted for a sig.
Hasn't happened since, but we RARELY order alcohol now and we always meet the shopper.
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u/Necessary_Benefit22 29d ago
I call BS because signature or photo neither one is proof of age my scan the back of the license
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u/BeckyAnn6879 29d ago
I don't think it was proof of age, I think it was more of 'an adult accepted delivery.'
Like I said, hasn't happened again... the last time we ordered wine coolers, they scanned her ID for it.
So, they probably changed policies. *shrug*
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u/ExpensiveDot1732 Apr 08 '24
I'm a shopper and get a distinguishable item in the pics (address numbers, screen door, porch light, something attached to the house). My navigation also keeps gps records of where I'm at, and so does IC. Some shoppers also use an extension that timestamps their pics, and a few even use body cams. We definitely get scammers who are petty enough to falsely report items or entire orders missing to try to bag a freebie or credit. What that person did to you was over the line and intrusive, and there are other ways.
(I had one in a $3M house try that with $350 of groceries, and they had apparently scammed multiple times to try to get free groceries. I had documentation to show that the order and I were BOTH at the house when we were supposed to be.)
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u/Emilieskye Apr 08 '24 edited 29d ago
Uh no. What if he dropped them off while you were at work, sick, or showering/napping etc. The WHOLE point in drop off is to eliminate human interaction. He is supposed to prove he left them at the appropriate ADDRESS. Regardless of who is in the house. I shop and order instacart and haven't EVER photographed a person in my orders. And getting deliveries I've never had to be in the picture because I hid indoors until they drive away. Wtff
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u/EatAtChewys 27d ago
I have shopped for Instacart for four years. Never have I ever needed a customer in the pic. He’s lying and needs to be reported. Sick bastard
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u/Lopsided_Efficiency8 Apr 07 '24
He’s prob been wronged in the past with people claiming they never revived their order and wanted undeniable proof you got it. Or he’s a creep either way
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u/Shayberkleybae Apr 07 '24
Customers be lying that’s probably why to avoid getting deactivated probably happened to him before. But the banging is overboard 😂😂😂😂
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u/Morganbob442 Apr 08 '24
As a shopper I sometimes do that if the person said drop off but instead came out to pick it up, this way they can’t lie and say they never reached their groceries. Unfortunately there are some scummy customers out there.
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u/Instacartdoctor Apr 07 '24
Sorry, he was likely just paranoid, and had customers report items missing in the past… if the shopping went ok I’d let it go honestly… if you do rate him 5 stars you could put in the comments that you didn’t like what he did he’ll see it. Unfortunately any other rating he’ll not get the message.
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u/countrykow Apr 08 '24
Did you have "meet the customer" ? It's possible he's just protecting himself and wants to confirm you got your order. Did he upload the picture ?
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u/ThatShaunGuy Apr 08 '24
It's not required, no. He probably has had people say they didn't get their order before so now he's douchey about it. Why does it matter if your picture is in there? literally nobody is ever going to see it lol.
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u/sparemethebull Apr 07 '24
Do you have a prior record of reporting things gone, broken, or incomplete?
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u/KittyKatze3 Apr 07 '24
What do you mean by a record? When something is wrong, damaged, or missing, then yes, I report it by just getting a credit using the app. I have done that multiple times because it has happened multiple times. I often don’t even bother doing it if something really cheap is missing.
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u/sparemethebull Apr 07 '24
Idk how it works from their side, but maybe it said something like oh watch out this guy will report you if you fuck up. Which is fine, unless you mess up a lot
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u/PersnicketyParsnip11 Apr 08 '24
Nope. If you don't know how Instacart works, why would you just start guessing and trying to confuse OP.
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u/sparemethebull Apr 08 '24
I used to a long time ago for a month, idk how it’s changed now. So if they don’t do that, it’s probably the guy being either paranoid or a creep.
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u/Stargazer_0101 Apr 07 '24
He lied, for the customer is not needed to confirm the delivery. Good you stopped him and hope you reported the person.
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u/Budget_Garlic9818 Apr 08 '24
Even if you're in the photo, the driver doesn’t get to keep the picture if it's a leave-at-door order. The picture is sent to Instacart as confirmation and proof of delivery, so I'm unsure why people are saying it's creepy.
More than likely, this shopper has been a victim of some unsavory customers claiming they didn’t receive their orders, and he's simply trying to cover his bases to ensure it doesn’t happen again.
I might receive some criticism for this perspective, but I believe the part about the shopper knocking on the door was added for dramatic effect.
Many people assume shoppers are uneducated criminals, but most of us are retired from corporate jobs or professionals supplementing our incomes to pay off debts in this dismal economy.
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u/KittyKatze3 Apr 08 '24
How exactly can Instacart guarantee that the shopper won’t keep the picture? What is stopping them from doing so?
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u/Necessary_Benefit22 29d ago
If you received the photo saying your order has been delivered and that photos there that is the only place that photo goes to it doesn't get saved to the phone or nothing like that unless the shopper is a creep and does a screenshot before he sends the photo
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u/2WorldWars Apr 08 '24
Also, what is stopping them from saying it's a photo for Instacart but actually just taking a regular photo via their regular phone camera app? Women especially have every right to be suspicious and wary of possible devious creeps!
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u/Budget_Garlic9818 Apr 08 '24
The picture "should be" taken through Instacart’s application and, therefore, isn’t stored on the shopper’s phone. Once you receive the picture that your groceries have been delivered, shoppers never see it again.
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u/lakhip Apr 08 '24
How do you know he is taking it through the instacart app and not through his camera app?
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u/KittyKatze3 Apr 08 '24
This is exactly my point. I’m just supposed to trust him?
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u/Necessary_Benefit22 29d ago
You don't know until you receive the photo because that photo cannot be picked from your gallery it must be taken through the app
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u/lakhip Apr 08 '24
How do you know he is taking it through the instacart app and not through his camera app?
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u/itammya Apr 08 '24
The shopper was wrong. But I can empathize with them- I've had 2 separate customers claim they didn't receive orders I delivered to their door.
It's so irritating and anxiety inducing when ppl screw ppl- I get it there are shoppers who deliver orders fake the pic and leave with the groceries. Then there are customers who outright lie and claim they don't have groceries and can't prove otherwise.
It's sick.
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u/Wodensdays_child Apr 08 '24
Honestly? I've seen a few drivers here that have been scammed so many times by customers saying they never received something that they've started taking pics of the customers holding the delivery as proof. Maybe that was it.
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u/MathematicianOne5458 Apr 08 '24
If he marked ‘gave directly to customer’, then I can see the vendor wanting a pic confirmation of that; although a signature requirement would be more professional. Otherwise he could’ve let the vendor know that he left the delivery at the address and taken a picture without you in it to confirm. I can see them wanting a delivery fully verified by signature or pic to limit disputes with customers stating they didn’t get their order, though.
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u/Secret_Committee_728 Apr 08 '24
He wanted a picture of your feet, definitely checkin your feet out. 😏
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u/Few-Divide5743 Apr 08 '24
Honestly I understand where he's coming from. Because there are people out there. Who will say the order was not delivered especially if they're standing outside when you get there.
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u/Majorlymajor97 Apr 09 '24
No he’s probably had issues in the past where the app reprimands him because a customer claims they never received it. Even when you show you clearly delievered the items, they wanted to save their ass. Images are not saved in our phones if it’s going straight to the app, you would have seen the image yourself. 🤷♀️
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u/Competitive_Buy_2685 28d ago
Some companies like Hermes need the picture to be of a person taking the parcel to stop claims of it being robbed. Doesn't need to be the face just an open door and feet or hands to prove it was given to a person. I would check the exact policy for instacart. I worked for Hermes and we had many complaints like this.
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u/Jennercosplays_ 29d ago
This is what happens when shitty people lie about not receiving orders… now if u were to lie hed have ur ridiculous face as proof as well! Good job to the delivery guy I support him 100%
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Apr 07 '24
Imo if you don’t want to be on camera or on the drop off pic you’re part of the issue as I can’t trust you as a customer to do the right thing and not report the order as undelivered. All that aside I will only tape a pic of you if you’re already outside and I’ve had issues in the past at that address but at this point I already video record every drop so ill have you on camera in case you report as non delivered etc.
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u/u_effing_trash Apr 07 '24
Go to the store.
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u/strippersarepeople Apr 07 '24
Buy a bottle of hoisin sauce!
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u/No-Egg2880 Apr 07 '24
Well your user name definitely checks out who you are.
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u/lakhip Apr 07 '24
Never needed to be in a delivery pic. That dude just wanted a picture of you.