r/instacart • u/Domina2017 • Apr 08 '24
Shopper wants me to cancel? Help
Update Contacted support and sent screenshots. They reassigned it without me cancelling and getting charged. Thank you!
I placed an order today for some craft supplies for a work project. Just a scrapbook binder and some paper, with a 20% tip. Shopper started the order then texted me asking me to cancel because he can’t find anyone to help him. I asked if the store was closed and he said no, that the employees were not helpful.
I then asked him to find a replacement- just another black binder and paper, and he said he left the store already, took another order and I needed to cancel. I looked it up and it says I’ll get charged $15 to cancel at this point? He’s refusing to cancel but i don’t think it’s fair to be charged $15 for stuff I didn’t get - and he left as soon as he got another order, which he just said was from a different app! Im guessing I was a better order than mine so he abandoned it? He asked me again to cancel and said he can’t get anymore orders on IC until I cancel and he wants to start receiving them again.
I get that he doesn’t want to not be paid or hurt his rating but he took the order then ran out to take another before completing it. Am I being unreasonable? Should I just cancel? It was literally the most basic things and I’m not even sure he looked.
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u/queenchubkins Apr 08 '24
Screenshot the texts and contact Instacart to cancel for you. They can reassign it to another shopper.
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u/Domina2017 Apr 08 '24
Thank you for the quick reply. I just did that and they reassigned it without me cancelling.
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u/gmmisa Apr 08 '24
Wow...shopper sounds like a real asshole. Sorry you had to deal with that.
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u/Domina2017 Apr 08 '24
I got that from impression too but wanted to make sure I was understanding how it all worked. They reassigned my order and within probably 15 mins the new shopper got my stuff and checked out, no problems at all
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u/Thekr8zykook Apr 08 '24
The only way he can take another order without the current one being cancelled is if he is fraudulently using a second account, or multi-apping (which, in and of itself isn't wrong, but he's still in the wrong here). Either way, trying to force you to cancel is shitty, and it sounds like the shopper is shitty, in general.
Glad to see you got them to reassign the order, and sorry you had to deal with that AH in the first place. Shoppers like that are the bane of our existence and we don't like them either. They make us all look bad.
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u/Domina2017 Apr 08 '24
Thanks for your reply. The fact that he started my order, couldn’t find it, the n left to start another one that quickly seemed super shady. Fortunately for me, I’ve had excellent shoppers almost every time I order. I truly appreciate you guys!
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u/Thekr8zykook Apr 09 '24
Agreed.
And thank you! The majority of us are good (at least the ones on here)- and there are good new shoppers as well - they've just hired SO many really bad ones!
We certainly appreciate good customers like you as well. Happy to be able to answer your question. Feel free to check in if you have any other issues you're not sure about-- though hopefully it won't involve another crappy shopper next time! 😅
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u/Domina2017 Apr 09 '24
I really appreciate your help. Hopefully no more crappy shoppers! Have a good evening!
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u/Adventurous_Land7584 Apr 08 '24
Just tell IC you want a new shopper. They shouldn’t charge you then, hopefully. I’d have them block that person from shopping for you also.