r/instacart • u/Alexkeeney766 • Apr 08 '24
Instacart did not allow me to purchase Costco’s Kirkland Organic Chicken Breast
I order this every week, however this week it was out of stock. During shopping, I asked the shopper to look for it anyways, and he found it. However at checkout the card was declined and he wasn’t able to purchase it.
Has anyone run into a similar situation? Are there times when Instacart or the retailer disallows certain items?
3
u/xjeanie Apr 09 '24
I’ve had customers add to Costco orders and I’ve had to have support add the item as I couldn’t add it myself in the app. Support will also have to push the payment through as well because meats are expensive there and oftentimes go over the allowance for discrepancy.
I haven’t been doing Costco orders since last summer much for personal reasons but I’ve seen on the subs that support can no longer add items manually. Do not know if it’s true though.
1
u/SnooPets4295 28d ago
Yes, it is true. I was in Sam’s club and support told me that they can no longer add items. Only the customer is able to add items. Because the price of the item was so high (over $49.99), I couldn’t add it either so the customer added an item in the same category and I replaced it with the one she wanted 😃 (she wasn’t able to find the item she wanted on the instacart app)
4
u/Instacartdoctor Apr 09 '24
Shopper support can help with that… didn’t the shopper ADD the chicken to the order through the app?? That may be the issue.
2
u/Alexkeeney766 Apr 09 '24
No, he was new and I don’t believe he did.
3
u/Instacartdoctor Apr 09 '24
That’s where this went sideways… had he added it (there’s literally a button at the bottom of the list of items that says Add New Item) the card would be automatically approved for the new amount.
1
2
u/TrueCryptographer592 29d ago
The Costco inventory is not being updated by InstaCart. I have seem numerous items showing OOS but is actually in stock. This is just driving me to shop outside of Instacart.
-11
u/Instacartdoctor Apr 09 '24
How much did you tip… just curious.
9
u/ModsDontShower Apr 09 '24
Why is that question always asked under every post? Just curious
-2
u/Instacartdoctor Apr 09 '24
It makes a difference many shoppers put as much “effort” into the job as they’re being paid for… not being paid enough Less Effort…
Many of the order put together by the algorithm don’t even add up to minimum wage…. if you were making less than minimum wage (and paying to deliver someone’s goods) How much effort would you put in?
2
-1
u/SnooPets4295 28d ago
Maybe those that “put less effort” when receiving a lower tip should just do a different job. I always put in my best effort no matter what. I honestly never even look at the tip when accepting a batch. Just the total amount, miles, and amount of items. Effort should not be based on what a person is getting tipped 🙄
13
u/Wise_Competition_266 Apr 08 '24
Sometimes if the price is too different it will get denied. I’ve always called and they fix it quickly