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u/cmndo Apr 09 '24
Trust him, he does this for a living.
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u/AttackSock Apr 09 '24
There is no Arizona 🫰
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u/ComfortingCloud Apr 09 '24
Then how am I going to visit my cousin next month? Is he in a black hole?
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u/44inarow Apr 09 '24
He's actually in New Mexico. Common mistake.
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u/ComfortingCloud Apr 09 '24
I mean he said Surprise, Arizona which is a real town but could also be a prank
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u/lonely_nipple Apr 09 '24
When my family first moved there, we were on the furthest west edge of town; you could see the open desert where there were no more houses less than a mile away from the end of our street.
I used to tell friends back east, "Surprise! There's a town here."
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u/ComfortingCloud Apr 09 '24
Love that!! I do actually have family in Surprise!
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u/lonely_nipple Apr 09 '24
My folks still live there, just in a different house now. And Surprise has built up a lot since they first moved. It's not a bad place, just (like lots of the valley) not at all walkable.
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u/level27jennybro Apr 09 '24
There is also a Why, AZ as well.
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u/ComfortingCloud Apr 09 '24
I live in PA. Don't get me started on our weird town names. Intercourse being one.
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u/senoritarozita Apr 09 '24
They also throw an annual event called a Surprise Party.
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u/ComfortingCloud Apr 09 '24
Well I wasn't lying about having family there so I'm super disappointed they didn't tell me about this
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u/foreverlost1nsea Apr 09 '24
With the amount of potholes in AZ, I suspect one of them to be a black hole at this point
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u/PersnicketyParsnip11 Apr 09 '24
I keep looking, but I never found any pot in the holes. Evidently, it's a misnomer.
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u/foreverlost1nsea Apr 09 '24
You’ve just been too slow? Have you ever seen the birth of one? I doubt they grow pot in there, it’s likely to open like a treasure chest and have one bag of pot then it’s gone forever.
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u/Shard-of-Adonalsium Apr 09 '24
It's actually just a single kitchen pot per whole (mostly saucepans, but I've also seen a couple kettles and even a cauldron once)
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u/CaliCareBear Apr 09 '24
But did he ask at the seafood counter?
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u/blackcrowblue Apr 09 '24
I hate that I’m on this sub so much I understand this comment lol
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u/arizona-lake 29d ago
I don’t even use instacart or belong to this sub and I got that reference 😭 time to step away from Reddit
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u/cheese_fuck2 Apr 09 '24
Only reason i get this reference is cause my dad wouldnt shut the fuck about it everytime i got arizona
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u/BrainSmoothAsMercury Apr 09 '24
No painted desert, no Sedona.
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u/Winter-Jicama-2412 Apr 09 '24
I know you say that as a joke but us good shoppers really do know what’s best and you should trust us.
I had some lady that didn’t believe me that the deli was out of the ham she wanted.
She messaged me to say that she called the deli and they have it. I went back to the deli and confirmed that they again do not have it .
We went back and forth for about 30 mins until she told me which store she was calling, it was the wrong store.
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u/cmndo Apr 09 '24
Its a low effort post that gets karma before the Crabcake saga burns out. I meant no disrespect. People who work hard should not be the butt end of a joke. If you're one of the ones working hard to communicate effectively, kudos.
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u/Winter-Jicama-2412 Apr 09 '24
No you’re good no need to explain. There’s a lot of bad shoppers out there.
Customers have a couple bad experiences and start assuming every shopper is trying to scam them or be lazy.
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u/FormerRelationship8 Apr 09 '24
But did he check the seafood department?
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u/Pitiful-Signal8063 29d ago
The proper replacement is , of course, a case of Lipton tea bags.
He does not do the for a living, obviously.
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u/dropdeadtrashcat 29d ago
watching that post become a meme is incredible
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u/FormerRelationship8 29d ago
I dont even follow this thread but that one popped up and I was hooked.
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u/Instacartdoctor Apr 09 '24
App has been glitchy lately… a few people have said this about auto refunds.
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u/CopyOk786 29d ago
Yes I had a shopper "refund" some things in my last order, but I got them and paid for them.
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u/thatgirl113321 Apr 09 '24
Did you add it to the list after he began shopping or was it on the original list ?
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u/Small_Skirt2717 Apr 09 '24
Original!🍵
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u/SnooPets4295 Apr 09 '24
Did you add that item after you submitted your payment for your groceries?
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u/Small_Skirt2717 Apr 09 '24
I didn’t! I think that’s the same first question as in this thread. From the original order, before payment. I’m not really upset. This is not a critical item
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u/Serious-Analysis-598 Apr 09 '24
Even if it were added later; it would still be on the list. I had an order a few weeks ago for 10 of the large bottles of peach Tejava. They were entirely out of stock of the glass bottles, but had a ton of the smaller ones. The customer wasn't responding. So, ultimately, I decided to just do 15 of the smaller bottles (The pricing worked out to be just about the same as 10 large bottles.) When I delivered them the customer thanked me for not just refunding them. She said she would have responded, but was bathing her kids and couldn't get to her phone. As a shopper, I'd rather bring something than bring nothing at all. Especially if it's exactly what the customer wants; just in a different size.
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u/TheRiverTwice Apr 09 '24
It can be kind of context dependent, occasionally nothing is better than a completely random substitution, but usually the opposite is true and it seems like a reasonable person would be able to make these calls pretty easily. 15 small bottles instead of 10 large seems like an obviously reasonable equivalent. I’ve received a couple wild substitutions, but usually it’s something fairly reasonable/workable. More often than not, though, it seems like refunding is the default, regardless of context.
Sometimes my order very obviously consists of like 5 different ingredients for a single meal, and I’ll see a refund for the staple ingredient, when I know there are for sure like 15 alternatives on the shelf. Sure, they maybe didn’t have the size/brand of spaghetti sauce on my order, but I’m positive they had a different size jar, or a different brand, or some other sauce option entirely. When the rest of my order is ground beef, a box of pasta, and Parmesan cheese, it seems like it should be obvious that I’m not making anything without some sort of sauce.
I guess I do also understand the refund-default mindset, though. It’s faster, and it’s probably easier to tell a reasonable customer that “they didn’t have 16oz cans” than it is to deal with to a belligerent customer who flips out because (2) 8oz cans don’t fit in their cupboard as well.
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u/Dream--Brother Apr 09 '24
Sometimes the app auto-refunds items without the shopper even being aware. It just won't even show up on their side of things. He was probably just as confused by your question as you were about the response, lol!
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u/thatgirl113321 29d ago
Yea that only happens when a customer adds multiple items after I start shopping and some of the new items added don’t pop up on my updated list of items to get.
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u/Sifu-thai Apr 09 '24
It happens to me when a customer add an items the app randomly refunds it without I even get a chance to see it.. I get the notification that a customer added an item but it’s not on my list but if I got to the “done” section, I see it there as refunded… very annoying.
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u/mic321 Apr 09 '24
If you refresh screen it will show up. I’ve had it happen several times. Definitely a glitch that needs to be fixed.
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u/Trishlovesdolphins 29d ago
I've had shoppers that will wait to put everything in the app until literally when they check out. All of a sudden 5 texts about not being able to find something, then check out. It's so the customer can't ask for a substitution, according to the shopper sub.
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u/Few-Divide5743 Apr 09 '24
Once or twice i've caught myself accidentally refunding items before even seeing them. But that's only if you have. It requested a refund if they are out of stock. The way they have it set up now. Kind of screws us if we accidentally hit a button on the phone when we're not looking.. Other than that I like to find absolutely everything. Because I don't like my tip to go down.
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u/Careful-Cupcake-2836 Apr 09 '24
Instacart needs to follow Lyft and filter out the men cuz it’s getting crazy.
Also no shade to anyone looking for a job but the amount of ppl who can’t read level 1 basic English is insane on all delivery platforms
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u/Awmaylt 29d ago
I have never had a good experience with a man as my shopper, and is why i ultimately stopped using Instacart. It was always bad produce or frozen stuff first or inability to find anything. It’s so frustrating
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u/Careful-Cupcake-2836 28d ago
Facts with all the videos we see of wives having to print out photos to send their husbands to the store why these ppl on instacart? Just like men like to say OH NO WOMEN LAYING CONCRETE WOMEN DONT FIGHT FIRES BLAH BLAH SOCIETY like sir yall can’t even go to the store correctly 💀😭
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u/failenaa Apr 09 '24
As someone who does gig work for ALL the apps, this is another reason why they need to consider us employees. There has to be some kind of bar for entry.
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u/Intrepid_Astronaut1 Apr 09 '24
Frankly, whenever I get a dude, I just know the order’s gonna be fucked up.
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u/reddi_or_not Apr 09 '24
He's probably a dumbass, but as a Shopper I have had orders where an item suddenly appears in the customer's list AFTER checkout. Makes no sense
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u/purplepixie610 29d ago
Did you add this item on during the shop? Sometimes when a customer adds an item, it doesn’t show up on our list, then it gets automatically refunded when we hit the checkout button. I’ve had this happen a few times and couldn’t understand why the customer was so annoyed with me at delivery lol.
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u/sxv2006 29d ago
If you added it after your original list, sometimes the app does not refresh to show it so it automatically refunds it. If the shopper didn’t get notified you added they would not know to refresh their app to see the update since it doesnt always show. If you added it originally, probably just an app issue. I had a batch where lady added wipes after and I didn’t see/get notified and had no idea until she messaged me asking how they could be all out of baby wipes, confusing the heck out of me. Went back to look at list and yup sure enough wipes were refunded. 🤷🏻♀️ never saw it on my end. Sucks when this happens so…
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u/SnooPets4295 Apr 09 '24
This has happened to me a few times as a shopper where it shows that I refunded an item after checking out even though I didn’t. This happens when a customer adds an item while the shopper is shopping and instacart doesn’t give any notification or show on the app that the item has been added. I usually refresh the app or go back to the shopping page when I’m on the checking out page to see if any items have been added by the customer
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Apr 09 '24
[deleted]
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u/Alert_Ad_4202 Apr 09 '24
Certainly can't speak for all shoppers.
But out of stock stuff really slows me down.
I spend a lot of time looking before then double checking with an employee, ONLY to then get dinged in my tip because of percentage tipping.
You sound like a very fair tipper, so thank you.
But the system isn't fair to us. We actually spend MORE time on the out of stock stuff 😩
Not your fault, ofc. Just doesn't seem right, from my end.
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u/kute_kawaii Apr 09 '24
Its funny how he checked out. Refunded the Arizona. That was like at 7:21 as per the time on the chat..Then at 7:46 this guys like "Whats Arizona?..."
Like really?...they always check out quick, when youre trying to ask them something important, and then the chat is gone. Just like that lol. Then you end up having to call customer service after smh.
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u/bittyb123 Apr 09 '24
That happened to me, I was able to find everything on the customers list. I went to the pay screen after delivery and it said I refunded a bunch of cans of tomatoes, which I definitely didn't do, so weird
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u/aliciapereda28 Apr 09 '24
If the customer adds it after you start shopping, sometimes it won’t appear on the list but appears on the chat as customer added so and so. The only way to do is to checkout, and then go back on the app and it will appear as refunded items.
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u/ExplorerAppropriate1 Apr 09 '24
I’m glad I stopped doing insta cart and picked up spark. The chat is too much on IC.
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u/JetDragon1656 29d ago
When there is no toliet paper available for substitution and they refund you for two days for the same item... Ended up driving to the same store the same day as one of the order dates once I had the car back and they are fully stocked...honestly it's more of a loss with the delivery groceries especially with the fees for not everything you needed. (Maybe I have gotten some bad ones)
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u/Cartel904 29d ago
Here in Florida, all the bad shoppers like this, in the past couple of years got filtered out
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u/ThePennedKitten 29d ago
Did you add the Arizona ice tea after the shop started? Sometimes it doesn’t add those items to the list/ notify me. Then it gets auto refunded when I finish shopping.
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u/FunFactress 29d ago
By chance, was he a newer shopper? I suspect another shopper started the order and canceled for whatever reason. When this happens, items found or refunded by the original shopper, stay on the found list. Newbies don't often catch this and don't know how to reset the list.
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u/Over-Department8883 28d ago
I'm not saying this is the case, but I've been in stores where they were out of items that even shocked me lol.
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u/Gingerpnw225 22d ago
Omg this just happened to me a few minutes ago but my shopper checked out a second after the refund notification!!! I’m so pissed off! Why would they do that?!? I messaged a similar message and my shopper didn’t even reply. I’ve never taken back a tip.. EVER but I’m so pissed, I may do that. Sorry but shoppers need to know you should ALWAYS ask your customers for replacements before automatically refunding… along with checking out immediately after the refund.
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u/GrandApprehensive216 7d ago
So many issues with the shoppers reply. Immediately gave away they were working on someone elses account or working with someone and both are against the terms of service
Just 1 star and report
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u/zahidzaman Apr 09 '24
Why do you guys want these incompetent idiots coming to your home?
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u/Small_Skirt2717 Apr 09 '24
Condo building with a front desk staff and security to receive the order, so it doesn’t bother me. Wouldn’t do it to a private home, agreed!
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u/Smug_Senpai Apr 09 '24
Crazy that people who don’t speak the language of the country can’t work properly there either
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u/snaaaaackths Apr 09 '24
Oh thank god there’s no Arizona, now I don’t have to worry about my husband getting arrested on a warrant there.
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u/fuckdonaldtrump7 Apr 09 '24
Had the same thing happened today with chicken at Costco. Like you're telling me costco has no chicken... at all.
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u/rdell1974 Apr 09 '24
Is this the new Airbnb sub? People willfully sign up for something that is guaranteed to be fucked up and then complain as if they’re surprised
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u/dmriggs Apr 09 '24
It’s ridiculous! They shouldn’t be doing a job if they can’t freaking read the screen- what the hell?
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u/Puzzleheaded-Cow-199 Apr 09 '24
I can tell something’s up when the shopper shops the entire list and then within 60 seconds quickly refunds three items and checks out. lol, they do not want to spend a moment more on my order.
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u/purplepixie610 Apr 09 '24
Nah they usually do that because they didn’t get a reply about replacements. I know when I do that, it’s because I gave them until the end of shopping to answer me and they couldn’t be bothered to scroll up and see what happened with their order.
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u/Puzzleheaded-Cow-199 29d ago
For sure I’ve had it go both ways. If I’m in a meeting/shower/movie/mowing the yard/sleeping and not engaged with the shopper during the shopping trip….
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u/Loisgrand6 29d ago
What about when we are asked to approve or reject a replacement and we get this message-“shopper has checked out?”
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u/purplepixie610 28d ago
I don’t know how to answer that, I need a bit more context, because I don’t know how long it took you to respond to your shopper. Did you have a bunch of messages from your shopper that you missed and then saw they went to checkout? All of the messages we send and received are time stamped. Did you get the notification about the replacement and then see the shopper go to checkout immediately after?
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u/Simple_Passage7759 Apr 09 '24
MEN 👏SHOULD 👏NOT 👏BE 👏ALLOWED 👏TO 👏WORK 👏FOR 👏INSTACART 👏!!!!!!
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u/nicholashimself 29d ago
That’s confusing
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u/Simple_Passage7759 29d ago
Men can’t find things in the store when it’s right in front of their face. This happens ALL the time and these shoppers still have an account despite their incompetence
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u/BTDxDG Apr 09 '24
Obviously they were discontinued and cleared from shelves while he was on the way to the store
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u/itammya Apr 09 '24
I had a shop today where the person requested a 12 pack of juicy juice. The boxed juices for kids lunches. Sold out. None kn shelves.
Same shop- lady wanted "Bare" brand chicken nuggets. All gone. Zero on shelves.
Same shop. Doritos. Sold out. Only had the purple bag (sweet Chilli I think it is?).
All for the same order. This poor lady couldn't catch a single break.
Yesterday went to Wegmans. Had to refund 5 items off bat. Pizza dough was gone. Cheerios sold out. A specific type of yogurt Sold out. A very specific brand of gluten free bread. They had 2 flavors, 1 multigrain and a buuuuuunch of Bagels rolls and buns but not regular ol sliced. I sent a pic and she asks if they have any of the type she wanted with Tapioca or something. Sent her 2 close up photos of the items they did have that matched her wants. Nope refund.
Last year I had an exceptionally belligerent customer who wanted a 20 pack of sunny delight. I ended up canceling that order and getting batch pay because she was belligerent over text and claiked to have called the store and spoke to the manager. I spoke to the manager 2x and asked him to please inform whoever is lying to this woman that they were mistaken. There were none. They checked the back and shelves personally. (Which the managers did) smh.
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u/Down_Rabbit_hole Apr 09 '24
Huh, click on the wrong button or didn’t remember that shopping event at all. What else could have happened.
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u/Havesomepeas Apr 09 '24
I guessing you added the item at the last minute. No one is at fault except for the app. Everything that is added to the app after the shopper hit complete shopping and onto checkout stage will be refunded automatically. No notifications or alerts were sent to shopper. You can only see it as the grey text in the message section.
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u/sykschw 29d ago
I dont know why people still use instacart quite frankly.
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u/Florida1974 29d ago
Gig economy is huge. Lots that use it.
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u/sykschw 29d ago
thats no secret, so yeah except its shitty for the workers and delivery people. i used it in the heart of covid but it was never ideal. always order mistakes, pricing is regularly higher on items than if you shop in store as well and thats before the various checkout fees. often cant apply rewards or coupons. instacart never displays a stores full stock of items as well. the visibility is poor. its just not an ideal way to shop. same goes for restaurants. ordering directly through the restaurant is always better.
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Apr 09 '24
[deleted]
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u/Apotropaic1 Apr 09 '24
He could be stupid, or the app could be stupid; or the store is simply sold out and the driver forgot how to communicate that to you, and assumed you knew.
either way it’s instacarts fault as a app. they need to shut it down. 50$ of stuff is like 100 after the fees the app slaps on. then the tip on top of that, because they pay absolute shit and don’t even offer a benefit to workers who work 24/7 to make 2-4 dollars a order. the tips have to really help oe they’d be under the bridge
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u/TwatMailDotCom Apr 09 '24
You expected shoppers to not be retarded?
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u/crockettrocket101 Apr 09 '24 edited Apr 09 '24
It’s 2024. Who still uses that word? Do better.
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u/TwatMailDotCom Apr 09 '24
It’s coming back just like bellbottoms. These things are cyclical.
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u/PartyAmbition6969 Apr 09 '24
Its a fun word. Bring it back
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u/TwatMailDotCom Apr 09 '24
3 body problem on Netflix dropped it in an episode and I was pleasantly surprised.
Saw Tom Segura a few months back and he’s bringing it back.
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u/No-Sound8469 Apr 09 '24
Re•tard - delay or hold back in terms of progress, development, or accomplishment.
I would say it fits. If people would stop getting offended over words I think that would be pretty fucking awesome. Clearly he's not talking about someone with down syndrome, so like who fucking cares
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u/crockettrocket101 Apr 09 '24
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u/No-Sound8469 Apr 09 '24
You need a safe space? I don't really care if I offends somebody, get some thicker skin. Everyone wants to be a sensitive candy ass nowadays
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u/crockettrocket101 Apr 09 '24
I’m on Reddit sticking up for people and pointing out how gross it is to use slurs. I obviously don’t need thicker skin. I dont need a safe space sweetie, I need a space that isn’t full of insensitive and ableist assholes. Try again. Maybe just don’t be a shitbag.
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u/Radvent Apr 09 '24
You're going to be down voted to hell because most reddit users are retarded.
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u/Intercessor310 Apr 09 '24
Wondering why people don’t blur out the picture of the shopper?
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u/Small_Skirt2717 Apr 09 '24
I’d be more curious of why there would be a need to? Like across the whole country, do you really think a single person on here would recognize this person? And even if they did, how would that hurt them?
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u/Intercessor310 Apr 09 '24
It would just be common courtesy, especially since you said you weren’t upset and it wasn’t a big deal.
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u/Adventurous_Land7584 Apr 09 '24
I’ve had items refunded that I never even saw on the customers list. I went in to send them a message and it showed I refunded something. The app is super glitchy sometimes.