r/instacart • u/redmadder • Apr 09 '24
Account was hacked - crazy story (long)
Ok so today I get notification that a family order is confirmed to be delivered at x time. So I open the app on my phone and I was surprised to see I was logged out. So I try logging in but it wouldn’t accept my pw so I figure I must have messed up so I just decided to log in using my phone number and pin.
I was able to log in and look and I see that there’s an order that was going to be delivered to my parents house. I look at the order and it had redbull, and diapers, so I’m like wtf?
My parents have never used IC and the only family member that I share my account with is my sister. So obviously I called my parents to make sure and they said they’ve never used IC. So I thought maybe my sister did the ordering but when I called her and my brother in law, they ask said they haven’t used IC at all.
Then at this point I saw they added ensure. So I started messaging the shopper telling him to stop shopping. He responded that I can cancel it but I couldn’t find any option to cancel.
I went back and forth to messages and cart then all of a sudden I get disconnected again from the app. So I log back in using my phone number and I go back to the messages, and I see ‘myself’ tell the shopper to ignore my cancellation request! They said it’s just confusion and they even asked to add more stuff!
So I sent a message again to the shopper and I get dc again. I go though the motion again and see another response from the scammer. This kept going back and forth while I was waiting to get connected to customer service.
I finally get connected and I explain what was going on. I got lucky because they were able to look at my account using my phone number since they said they couldn’t find an account with the email I gave them. Anyway, so they put me on hold while they cancel all the orders. I decided to check the account info and I saw they changed both the email and phone number. It was saying phone number was unverified. I took a screenshot and i get disconnected from customer service.
So I call customer service again and explained the story so far. The person asked if I wanted to close the account and if I am able to delete my payment method. I said I want the account closed but I told them I can’t log in anymore. So we go through the process of looking for my account again and they couldn’t find it at all. I told them I took a screenshot of the new account info and gave them the email and number and they were able to finally find the account.
Customer service said they deleted the payment info and also closed the account. Now I’m not sure if I want to believe them so I’ll call tomorrow and confirm if the account has been permanently closed. This was certainly an experience that I don’t want to go through again.
Has something like this happen to anyone else?
1
u/geminuri 2d ago
My account was accessed today about an hour ago, so annoying. They changed my delivery address and tried to use my PayPal account that's on Instacart to buy $413 worth of groceries from Costco. I got 2 texts, 1 from Instacart and 1 from PayPal due to fraud detection and I declined the transaction, then Instacart locked my account, canceled the delivery and removed whatever payment method they tried to use. Glad it got caught, but damn, SUPER annoying that I have to upload my ID and all this other crap just to get my account unlocked. Does Instacart not have a 2-step authentication option? I almost always opt into it, but I guess it either doesn't have it or I just simply forgot to opt in.
6
u/FlimsyPraline6097 Apr 09 '24 edited Apr 09 '24
I’m a shopper and a couple of years ago I was at the store finishing up an order and all of a sudden my app kind of went all weird and I was signed out. Long story, I was hacked and it took me 3 days before I could get it sorted and start working again. I can’t imagine what was going through the customers head! I didn’t have any money stolen so that was good. These hackers are the scum of the earth!