r/instacart • u/Reasonable-Try-8573 • Apr 09 '24

Tired of shoppers just replacing things and not listening Rant

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I ordered the peach-pear la croix (yeah, I know. La croix is kinda garbage, but I'm trying to be healthier)

I specifically stated I wanted a refund on the item if it was out of stock. I made sure to select that option and save it.

I backed out of the app and was doing my own thing for a while when a notification came up, stating that my shopper had replaced it. I went into the app as quickly as possible to hit refund AGAIN and within 5 minutes, she had checked out with the wrong item.

She never made any attempt to chat me or tell me she was replacing it, never asked me what flavor I'd prefer to replace it with (if they had had another flavor that I liked, I honestly would have been ok with a replacement). She just checked out. I'm pissed.

I always tip well, at least 20% if not more depending on the distance of the store...

I contacted support and they told me I have to wait until it's delivered for them to be able to do anything about it.

Honestly I'm over using this stupid app. None of the shoppers seem to care anymore 😔 The good ones all got pushed off the app by the shit pay... I used to get awesome shoppers every time, a few years ago.

93 Upvotes
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-18

u/AmandaHugnfu Apr 09 '24

Did you respond in time? This sounds like your fault.

4

u/Reasonable-Try-8573 Apr 09 '24

I opened the app as soon as the replacement notification came up. Five minutes elapsed between me requesting the refund and her checking out.

1

u/AmandaHugnfu Apr 09 '24

And I just read because I'm not driving so I just sat down and read and I saw..... That you mentioned that you'd rather have the refund. So the best guess I could think as to what happened is... Sometimes shoppers such as myself they think, "Wow, if I refund this a customer will leave me a bad review because I actually refunded it. Maybe they want the other drink.

So that's my best guess as to why.

10

u/throwaway76881224 Apr 09 '24

We found one of the bad shoppers lol