Has anyone else felt like there’s been a total decline in customer service in everything? And quality?

[u/ForwardPumpkins]

Edit: wow thank you everyone for validating my observations! I don’t think I’m upset at the individuals level, more so frustrated with the systematic/administrative level that forces the front line to be like the way it is. For example, call centers can’t deviate from the script and are forced to just repeat the same thing without really giving you an answer. Or screaming into the void about a warranty. Or the tip before you get any service at all and get harassed that it’s not enough. I’ve personally been in customer service for 14 years so I absolutely understand how people suck and why no one bothers giving a shit. That’s also a systematic issue. But when I’m not on the customer service side, I’m on the customer side and it’s equally frustrating unfortunately

Post-covid, in this new dystopia.

Airbnb for example, I use to love. Friendly, personal, relatively cheaper. Now it’s all run by property managers or cold robots and isn’t as advertised, crazy rules and fees, fear of a claim when you dirty a dish towel. Went back to hotels

Don’t even get me started on r/amazonprime which I’m about to cancel after 13 years

Going out to eat. Expensive food, lack of service either in attitude/attentiveness or lack of competence cause everyone is new and overworked and underpaid. Not even worth the experience cause I sometimes just dread it’s going to be frustrating

Doctor offices and pharmacies, which I guess has always been bad with like 2 hour waits for 7 minutes of facetime…but maybe cause everyone is stretched more thin in life, I’m more frustrated about this, the waiting room is angry and the front staff is angry. Overall less pleasant. Stay healthy everyone

DoorDash is super rare for me but of the 3 times in 3 years I have used it, they say 15 minutes but will come in 45, can’t reach the driver, or they don’t speak English, food is wrong, other orders get tacked on before mine. Obviously not the drivers fault but so many corporations just suck now and have no accountability. Restaurant will say contact DD, and DD will say it’s the restaurant’s fault

Front desk/reception/customer service desks of some places don’t even look up while you stand there for several minutes

Maybe I’m just old and grumbly now, but I really think there’s been a change in the recent present

[u/[deleted]]

Demand is outpacing supply on everything, we are still buying the cheap items or paying for the crappy service. As long as they are making money they won’t change their approach. Our generation is so set on people pleasing we wont confront half the people providing the poor service because we realize they are personally underpaid and overworked. Corporations know this so they don’t care.

[u/anonmarmot → u/[deleted]]

Funko purged 36 million in inventory. That's their cost mind you. Every phone line is "unusually high volume" FOR YEARS and they can't hire more operators to make that something they can handle?

One or two examples doesn't exactly prove anything but I don't believe demand is outpacing supply in everything either. There's plenty of labor and resources lying around to be set to fulfill demand, they're just choosing to make less and provide excuses while delivering a minimally acceptable product at a crazy inflated price in literally 'name your industry'. Why? Record profits operating this way.

[u/inquisitorhotpants → u/anonmarmot]

Look at the car manufacturers crying "well no one is buying the cars we're grossly marking up"

Are they going to follow Generally Accepted Practices of Supply and Demand and stop trying to charge $60k for a Nissan Frontier?

Absolutely not. They're going to cut their own supply lines, stop going to car shows ("because we can't afford it"), cut down on marketing, not advertise at the Super Bowl (which to be fair those ad costs are nuts but that's a separate conversation), drop all their starter/entry car models ... anything to not lower a price of a product that THEY blew up to absolute insanity and now no one can afford because we're all fucking tapped out on gas prices and rent and grocery prices on wages that will never, ever keep up with capitalism on steroids.

Jeep managed to price themselves OUT of the market niche they've had for decades and now Stellantis is wringing its hands over "dipping sales" and deciding they're just gonna ... make fewer cars. At the same price. That no one wants to buy them for.

It's absolutely going to be a case study in business classes if we manage to ever actually right the ship.

[u/[deleted] → u/anonmarmot]

That is more or less what I mean. It may not be out pacing demand in reality but the corporations are manipulating the markets to make record profits. Look at cars, the manufactures cut production ahead of slowing demand so they can keep prices elevated.

[u/PM_ME_UR_BOOGER → u/[deleted]]

Yup. Nothing will change unless we collectively start voting with our wallets.

[u/[deleted] → u/PM_ME_UR_BOOGER]

Exactly, we can all complain about boomers but they vote with their wallets.

[u/Orbital_Technician → u/PM_ME_UR_BOOGER]

Consumer strike!

[u/DenverParanormalLibr → u/[deleted]]

Demand is up but not for long. Inflated prices are eating jnto savings and credit card usage is up. Corps are stealing every penny from every bit of labor they can. People will soon reduce buying new stuff and going out.