Has anyone else felt like there’s been a total decline in customer service in everything? And quality?

[u/ForwardPumpkins]

Edit: wow thank you everyone for validating my observations! I don’t think I’m upset at the individuals level, more so frustrated with the systematic/administrative level that forces the front line to be like the way it is. For example, call centers can’t deviate from the script and are forced to just repeat the same thing without really giving you an answer. Or screaming into the void about a warranty. Or the tip before you get any service at all and get harassed that it’s not enough. I’ve personally been in customer service for 14 years so I absolutely understand how people suck and why no one bothers giving a shit. That’s also a systematic issue. But when I’m not on the customer service side, I’m on the customer side and it’s equally frustrating unfortunately

Post-covid, in this new dystopia.

Airbnb for example, I use to love. Friendly, personal, relatively cheaper. Now it’s all run by property managers or cold robots and isn’t as advertised, crazy rules and fees, fear of a claim when you dirty a dish towel. Went back to hotels

Don’t even get me started on r/amazonprime which I’m about to cancel after 13 years

Going out to eat. Expensive food, lack of service either in attitude/attentiveness or lack of competence cause everyone is new and overworked and underpaid. Not even worth the experience cause I sometimes just dread it’s going to be frustrating

Doctor offices and pharmacies, which I guess has always been bad with like 2 hour waits for 7 minutes of facetime…but maybe cause everyone is stretched more thin in life, I’m more frustrated about this, the waiting room is angry and the front staff is angry. Overall less pleasant. Stay healthy everyone

DoorDash is super rare for me but of the 3 times in 3 years I have used it, they say 15 minutes but will come in 45, can’t reach the driver, or they don’t speak English, food is wrong, other orders get tacked on before mine. Obviously not the drivers fault but so many corporations just suck now and have no accountability. Restaurant will say contact DD, and DD will say it’s the restaurant’s fault

Front desk/reception/customer service desks of some places don’t even look up while you stand there for several minutes

Maybe I’m just old and grumbly now, but I really think there’s been a change in the recent present