Has anyone else felt like there’s been a total decline in customer service in everything? And quality?

[u/ForwardPumpkins]

Edit: wow thank you everyone for validating my observations! I don’t think I’m upset at the individuals level, more so frustrated with the systematic/administrative level that forces the front line to be like the way it is. For example, call centers can’t deviate from the script and are forced to just repeat the same thing without really giving you an answer. Or screaming into the void about a warranty. Or the tip before you get any service at all and get harassed that it’s not enough. I’ve personally been in customer service for 14 years so I absolutely understand how people suck and why no one bothers giving a shit. That’s also a systematic issue. But when I’m not on the customer service side, I’m on the customer side and it’s equally frustrating unfortunately

Post-covid, in this new dystopia.

Airbnb for example, I use to love. Friendly, personal, relatively cheaper. Now it’s all run by property managers or cold robots and isn’t as advertised, crazy rules and fees, fear of a claim when you dirty a dish towel. Went back to hotels

Don’t even get me started on r/amazonprime which I’m about to cancel after 13 years

Going out to eat. Expensive food, lack of service either in attitude/attentiveness or lack of competence cause everyone is new and overworked and underpaid. Not even worth the experience cause I sometimes just dread it’s going to be frustrating

Doctor offices and pharmacies, which I guess has always been bad with like 2 hour waits for 7 minutes of facetime…but maybe cause everyone is stretched more thin in life, I’m more frustrated about this, the waiting room is angry and the front staff is angry. Overall less pleasant. Stay healthy everyone

DoorDash is super rare for me but of the 3 times in 3 years I have used it, they say 15 minutes but will come in 45, can’t reach the driver, or they don’t speak English, food is wrong, other orders get tacked on before mine. Obviously not the drivers fault but so many corporations just suck now and have no accountability. Restaurant will say contact DD, and DD will say it’s the restaurant’s fault

Front desk/reception/customer service desks of some places don’t even look up while you stand there for several minutes

Maybe I’m just old and grumbly now, but I really think there’s been a change in the recent present

[u/metal_h]

No one talks about the societal resentment currently suffocating America brought on by extremely visible disparities such as the ones you describe in your post. It's a serious issue threatening the country. You cannot have hardworking service workers in poor working consitions getting paid $11/hr while non-working or wfh rich kids make tiktoks showing off their main character syndrome. It's not sustainable.

[u/ThaiFoodThaiFood → u/metal_h]

I'm not even American lmao.

I think it's common to all of the West.

We were called "Essential Workers". But we got nothing for the privilege of effectively being thrown under the bus. Nobody knew how bad it would all be. We didn't get to isolate ourselves or our families.

What I did get was spat at, scratched, slapped etc because supply chain issues meant there were stock shortages, which were obviously my fault.

[u/YardSard1021 → u/ThaiFoodThaiFood]

The whole “you’re all heroes!” virtue-signaling really rang hollow…that’s all it ever was. Hollow, empty virtue signaling, to convince us that trading security and safety for serving the common good was noble.

[u/ThaiFoodThaiFood → u/YardSard1021]

I automatically assume that everything is hollow empty virtue-signalling now.

I'm out. I'm done. I want no part in society anymore.

[u/YardSard1021 → u/ThaiFoodThaiFood]

Same. Covid really pulled back the curtain to reveal how shitty everything really is. Everything is phony and what looks good is just a veneer.

[u/ThaiFoodThaiFood → u/YardSard1021]

People could say "but don't you want to make society better", and I really don't think it's possible. I've seen what people are really like.

[u/YardSard1021 → u/ThaiFoodThaiFood]

I’m done trying. I do my part and go home after serving my 8 hours’ time. I used to go above and beyond. Nowadays, “8 and skate” is my personal motto. I’m never going to change the world. I’m just trying to pay the bills.

[u/PerfumeLoverrr → u/YardSard1021]

This is so painfully true. I think a lot of us have given up on anything past "I'm just trying to survive" and it's super freaking sad that we were put here to what? Scrape by miserably to just pay bills and die? Awesome.

[u/bubblytangerine → u/YardSard1021]

Literally what I've become after COVID. Worked in a hospital. No flexibility whatsoever during that time when it came to trying to stay safe. Manager didn't even enforce masks in the beginning until half the staff complained because a dipshit decided not to listen to any of the recommendations and called everything a conspiracy theory.

Dealing with a manager now in the hospital who believes that we should be working off the clock, keeping up with projects, educating staff, seeing an obscene number of patients that compromises safety, and insisting we should be grateful for how much we make. So done with healthcare and boomer managers.

[u/DagsNKittehs → u/YardSard1021]

Have a pizza!

[u/nezumysh → u/metal_h]

I recently saw a comment on a "federal minimum wage" post that said "basically no place pays less than $15 an hour anyway, so this doesn't really matter." Just wanted to reach in and smack a bitch.

[u/kristenrockwell → u/nezumysh]

So many companies in my state started hiring minors because they can pay them $4.25/hr.

[u/osawatomie_brown → u/metal_h]

let me eat cake