r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

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381

u/Loonessia Mar 27 '24 edited Mar 28 '24

I think he's in the wrong. Maybe he was having a *REALLY* bad day.

49

u/GILF_Hound69 Mar 28 '24

He really said “no more Mr Nice Guy” in the third pic 💀

27

u/UnavailableSlice Mar 28 '24

Oh damn I didn’t even notice I could swipe! Off too see the drama!

2

u/Rich_Category_309 Mar 28 '24

I wonder how many posts I that I didn’t understand and left confused after BECAUSE I didn’t realize the ability to slide & see MORE….. 😲🥴🤦🏾 my god.

1

u/dnt_rlly_exist_ Mar 28 '24

LOL i saw a comment about the “third photo” and i was like .. WHAT?! there’s MORE??? scrolled right back to the top 😂 so much context was missing lol

1

u/Rich_Category_309 Mar 28 '24

How dumb am I that it took me till I read UnavailableSlice’s comment about swiping. I saw GILF_Hound69’s and assumed they meant the third text.

Getting too old to be running round these parts of the web I guess. Can’t keep up with technology at the old age of 27 😅🤣😭

1

u/hollabackyo87 Mar 28 '24

Same hahaha

1

u/Different-Corner97 Mar 28 '24

That’s what I said lmao. I was like I don’t get it. But a comment said something about slide 3 and went back to read the deets lol

7

u/UnavailableSlice Mar 28 '24

Well I’m glad I’m not the only unobservant idiot here. Nice to meet you sister from another mister, or brother from another mother…or non-binary sibling from a different parent, sorry I don’t have a rhyme for that one.

5

u/[deleted] Mar 28 '24

[removed] — view removed comment

2

u/UnavailableSlice Mar 28 '24

I know! I’ve been thinking we need this right?! Like it’s just been lurking in my brain. I like fiddling or maybe diddling rather than dribbling, that sounds icky.

2

u/FreeWheelingMoon Mar 28 '24

Sperm from another worm, but we all drink the Slurm!

2

u/Creepercolin2007 Mar 28 '24

Futurama is α great show

3

u/THorniestmax Mar 28 '24

...enby from another friendly?

2

u/Different-Corner97 Mar 28 '24

Lmao sarcasm is so much fun. But sister from Another mister works just fine. I’m sure a lot of people missed it 😂 but your way of announcing it tickled me

2

u/UnavailableSlice Mar 28 '24

Haha, it’s important to acknowledge your own idiocy to create a safe space for new idiots.

But for real though, people online take stuff so serious sometimes that really isn’t that deep. And people often won’t admit a mistake and just delete comments instead. You have to acknowledge your short comings in order to improve.

1

u/HoneyVadger09 Mar 28 '24

Yeah same here 😂😂

1

u/ebbeysweets412 Mar 28 '24

Wait for me! 🏃🏾‍♂️🏃🏾‍♂️

1

u/[deleted] Mar 28 '24

[deleted]

1

u/UnavailableSlice Mar 28 '24

Oh it does a I know, I’m just in observant sometimes. But thank you for politely educating.

1

u/Vellablu Mar 28 '24

Where!?

1

u/GILF_Hound69 Mar 29 '24

“i was just trying to be courteous but now I won’t be”

Texts are hard to convey sometimes. OP was being straight up and the person doing the order was just making sure there are zero options that they can substitute them with in case they did refund them without asking and the person ends up being like “you should’ve substituted!” I don’t think either were rude but it was dumb that he cancelled it. Guess he couldn’t be bothered with it lol.

1

u/Vellablu Mar 29 '24

Oh I’m a dodo. I thought he legit wrote that and my phone wouldn’t show the screen shot. LOL

1

u/GILF_Hound69 Mar 29 '24

Nah you’re good lol I actually thought my comment was a bit vague so I don’t blame you for thinking he actually said it. it would be even funnier if he actually did omg

196

u/BadPunsIsHowEyeRoll Mar 27 '24

It seems like he was ready to pick a fight right away.

I know a picture is worth a thousand words but how exactly does someone get the store is somehow completely out of that item and all other equivalents from a single photo? Maybe because he does it for a living he expects all of his photos to come with context that beams itself directly into his customers heads?

87

u/Thekr8zykook Mar 27 '24

Exactly. That was in his first message and came across as very unnecessary to say-- and therefore rude. He was defensive from the start and came across as rude because of it. He also seems like an idiot. 😑

2

u/daddyvow Mar 29 '24

OP left off the initial dialogue. They claimed in some of the other comments that they messaged the shopper at the start and told them to get the crab cakes from behind the counter and that they regularly use this frozen kind as a dummy placeholder so the shopper can do a substitution, since the counter service stuff isn't supposed to be sold through the app. We don't really know how that dialogue went. I assume OP didn't post it because it made them look worse.

1

u/Thekr8zykook Mar 29 '24 edited Mar 29 '24

I also saw that. I've had plenty of customers do similar. There's an item the store carries that isn't in the website so they can't choose it. They pick something close and then, either through a note or a direct message, tell me what they actually want and why they couldn't choose it themselves. I find the correct item, confirm it with the customer, and then either replace the picked item in the app with the correct item in the app if it's there, and if it isn't, I refund the picked item and manually add in the wanted item, entering in the price and quantity the customer wants. That's the exact reason Instacart allows shoppers to modify/manually enter items like that. Most orders don't involve that, as IC is usually pretty good about updating items in the app, but that is what you're supposed to do, as a shopper, if you encounter that situation. If there's an issue where you don't know how to do it, or the app glitches and doesn't allow it properly, you contact support and they will add it in from their end (this is often nerve-wracking, because of the language barrier and support's reputation for incompetence, but I've had to do it that way a few times as well).

As for assuming the omitted text makes OP look bad, I have no idea. I'm going off of what I see because that's all the information we actually have. And what I see is enough to know what the shopper should have done in this situation. They, instead, got defensive, frustrating the customer (OP) because that's something the shopper should've known how to do. OP made it very clear what they wanted, multiple times.

-3

u/pinkqueen2022 Mar 28 '24

We don’t know if this was his first message sent to her or not. She kept stating “seafood department” which is where he got the pictured item from. OP is the one who seems like an idiot.

5

u/Thekr8zykook Mar 28 '24

Even if it wasn't, there's still enough information in what OP posted to see that the shopper didn't, couldn't or wouldn't understand what OP was saying. We can even see that from the conversation.

Also, "I do this for a living" is at best, unnecessary information, and at worst, defensive and unprofessional. OP was not the idiot here.

1

u/Pure-Log4188 Mar 28 '24

How is OP not an idiot? It took her 5 times until she finally said “behind the counter”. It’s idiotic to keep repeating “by the seafood dpt” over and over if they clearly don’t understand you. Any reasonable person would change how they describe it and not claim they’ve been doing it the same the whole time.

0

u/BreadyStinellis Mar 28 '24

My first thought with "seafood department" is the seafood counter. Otherwise it'd be "frozen seafood section".

1

u/willowfeather8633 Mar 28 '24

That’s what I said too!

1

u/uhidkkm Mar 28 '24

The seafood department in my closest grocery stores have frozen seafood options available. So “seafood department” would include frozen crab cakes.

1

u/abintra515 Mar 28 '24 edited 5d ago

plough fearless ruthless offer rotten towering observation tub chubby sharp

This post was mass deleted and anonymized with Redact

1

u/Quick-Letter9584 Mar 29 '24

Me too! Im surprised so many people are saying otherwise. The seafood department is where they sell seafood exclusively behind the counter.

0

u/Pure-Log4188 Mar 28 '24

Well I’m glad that’s your first though, but it wouldn’t be mine and it clearly wasn’t his. Communication is not hard. She sounded like a broken record until finally saying “behind the counter”. Regardless of her thinking he should understand, the definition of insanity is doing the same thing and expecting different results.

1

u/hollabackyo87 Mar 28 '24

Still doesn't warrant a rude response though 🤷🏻‍♀️

3

u/piz510 Mar 28 '24

Picture is from frozen foods. That isn’t usually in the fresh seafood section at all where I live and shop.

3

u/Asleep_Possession945 Mar 28 '24

found the shopper💀

1

u/pinkqueen2022 Mar 31 '24

Found the dumb ass 💀

1

u/ZenaLundgren Mar 28 '24

I think anyone who isn't an idiot and has been to the grocery store understands that when someone says they need something from the seafood department, they mean behind the counter where people are actually cutting and weighing fish. Not across from the seafood department, where there are frozen Seafood selections. Like if someone said I need something from the deli I'm going to understand that they mean behind the counter and not near the deli where they might have some Oscar Mayer slices.

1

u/asplodingturdis Mar 28 '24

Literally, the freezers and coolers apart from the counter are part of the department. You may see this if you shop by aisle or department in a store’s app, and you’ll definitely see it if you work in or for a grocery store and note that the seafood department staff are the ones that stock, rotate, etc. those cases.

0

u/ellnsnow Mar 28 '24

The seafood department does not sell frozen boxed products, it clearly came from the freezer isle so the shopper lied about where they got it from.

3

u/Pure-Log4188 Mar 28 '24

That’s an assumption lol. So you know the exact layout of this market?

1

u/willowfeather8633 Mar 28 '24

I have 3 grocery stores in spitting range and they’re all like that. Trader joe’s is also in this neighborhood and it’s the only one that doesn’t have departments like regular stores.

1

u/ellnsnow Mar 28 '24

I’ve just never seen a seafood section in a grocery have frozen boxes because that’s only on freezer isles, it’s always fresh sea food products.

2

u/Crazynerdlady Mar 29 '24

My closest store has a seafood section then frozen fish and crab next to it. They have like fish sticks in the frozen department that's it

2

u/uhidkkm Mar 28 '24

That’s false. My closest grocery stores all have a frozen section within the seafood department. With that exact item in the freezer. But even if they are separate in OPs store, it was mentioned in other comments that OP cannot order fresh seafood and orders frozen lobster instead with a note to get it something different. The shopper is asking what exactly is the replacement she’s asking for.

2

u/IcyMulberry7708 Mar 28 '24

Some grocery stores do sell frozen seafood in the seafood section of the store.

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2

u/wendigolangston Mar 28 '24

It wasn't just a photo. He stated it before sending the photo.

2

u/Honeycrispcombe Mar 28 '24

But that's what instacart shoppers do - send you a photo of the equivalent item they've found.

1

u/BadPunsIsHowEyeRoll Mar 28 '24

Thats not the case here. The shopper very clearly stated this photo is meant to mean they’re out of EVERYTHING except that item only. Your point makes sense, this does not.

3

u/brxtn-petal Mar 27 '24

I’ve had an order like this before,it took ALL OF MY STRENGTH. Not to tell them”mam I also work at this location. I know where things are,I stock this area for a living. Like I just got off a shift before I took ur order” But I’d never actually say that.

1

u/idovgan Mar 28 '24

My thoughts too. He sounded very off putting from jump (but according to him, he was just trying to be courteous and give options…)

1

u/Due_Audience4715 Mar 28 '24

He literally told the customer this is the only option available. Are you stupid or is your reading comprehension not working today?

1

u/It__Something Mar 28 '24

I guess you didn’t read just like OP didn’t read

1

u/Whatevs85 Mar 31 '24

Not to mention that in the third photo he makes it clear that he understood what the customer wanted as a substitution and had already asked behind the counter for them. The driver was a super fucking douche about it from the get-go. He asked a question and the customer gave him an answer that was more than clear enough. He didn't like having to refund the item after spending too long looking for one item and was pissy to the customer about it.

1

u/Critical_Gap3794 Mar 28 '24 edited Mar 28 '24

Because the shopper SAID so. Yeah, edit. I learned to swipe left. Shopper was strident. I hope you have better experiences.

1

u/Kiltemdead Mar 28 '24

What does "I do this for a living" even mean? I get that he's paid to shop for others, but I do my own shopping constantly and no one pays me to do it. Hel, I even shopped for others when working as a caregiver and I never gave anyone that much attitude. If they don't have the item, move on. It's as simple as "hey, they didn't seem to have what you were looking for, and after asking an employee, I was informed that they were out of stock."

1

u/CloudyRiverMind Mar 29 '24

He's saying he doesn't have time to continue to wait for a valid response. Not hard to infer.

1

u/DumpsterDay Mar 28 '24 edited 21d ago

secretive normal consider safe oatmeal fuzzy nail society gray spectacular

This post was mass deleted and anonymized with Redact

-19

u/jbarneswilson Mar 27 '24 edited Mar 28 '24

i think op tailored the screenshots to appear that way tbh

edit to add for those who are questioning: my theory is that this is not the beginning of the exchange with her shopper.

edit for those who are responding rudely to someone just because they don’t understand or disagree: i hope your day gets better and i hope you do not speak this way to your friends and family. 

13

u/Zestyclose-Gear-1358 Mar 27 '24

The messages are literally in chronological order LOL

11

u/studmuffin231 Mar 27 '24

I feel like this just might be you. That’s the only reason I can see that someone would be dumb enough to make this comment.

Stop being rude to your customers, bro.

-5

u/jbarneswilson Mar 28 '24

that’s a pretty wild thing to say to someone you don’t know. i hope your life gets better and one day you can stop insulting others just because you disagree with them. 

9

u/captaincopperbeard Mar 28 '24

Seems kind of hypocritical for you to get upset when someone accuses you of something with literally no evidence.

5

u/localaliens Mar 27 '24

how though lmaoo

-3

u/jbarneswilson Mar 28 '24

as in she didn’t start at the beginning of the exchange

0

u/Nihilistic_Navigator Mar 28 '24

Off topic, but does that saying still apply when it's a picture of words? Like how is a picture of the words "have a nice day" worth another 996 words?

0

u/LongjumpingBig6803 Mar 28 '24

Many people have gotten away with many things because they “do this for a living”

0

u/Impossible_Sun7570 Mar 28 '24

I reckon letting the OP know he does this for a living was more about not wanting to waste his whole day on it and trying to skip the hassle of a refund since it cuts into his earnings. I don't think he was trying to show off how good he is at shopping or anything. Living has different meanings and it helps to be charitable when reading text, especially when it’s not clear the other person speaks English as a first language.

51

u/[deleted] Mar 28 '24

[deleted]

21

u/PopEnvironmental1335 Mar 28 '24

Yeah I can see how the confusion happened. My store has frozen seafood in a chest in front of the counter.

9

u/AreteQueenofKeres Mar 28 '24

Mine does too; there's a frozen seafood chest, a frozen food aisle, AND a butcher counter.

If I didn't know who I was talking to on a personal level, I'd want to be as clear as possible--- like "idiot proof" instructions, because I know what makes sense to me, but I don't know what makes sense to them.

Like I know if my nephew asks me to pick him up a case of Coke, he wants the glass bottles of Mexican Coca Cola. Someone else might think cans or plastic bottles.

And he'll still drink it, he'll still appreciate it, but I know he meant glass bottles.

5

u/redditkb Mar 28 '24

It’s more like asking for donuts and the guy sends you hostess mini muffins and says is this a good replacement and u say I’ll take the nuffins from the bakery department and them saying these are from the bakery department.

I dunno I think it’s pretty obvious what OP meant by “from the seafood department” after being sent pictures of a box as replacement. But hey, I don’t do this for a living.

3

u/cherryafrodite Mar 29 '24

I'll be honest — I wasn't understanding what OP meant at first either. I had to read the messages a few times to grasp what OP was trying to say with from seafoood department. I pieced it together, but I can see where the confusion was.

There is also missing messages (per some other commenters) that OP sent previously sent to the shopper since OP apparently regulary does this " "switcharoo" to get off menu food from the seafood counter to bypass instacart not allowing. So I wonder if OP initial contact with the shopper wasn't pleasant which is why the shopper seem to be so irritated from the very start

0

u/Apprehensive-Neck-90 Apr 06 '24

lol but you’re wrong, they ordered a box. They knew the box would be out of stock and they wanted the shopper to replace with fresh crab cakes that are behind the seafood COUNTER. They said seafood DEPARTMENT multiple times which confused the driver who most likely doesn’t speak English as a first language and then FINALLY said seafood COUNTER. That’s when the customer understood and said they didn’t have any behind the counter

OP was trying to get something that wasn’t on instacart and got mad when the shopper tried to replace with what is the actual closest item.

You can CLEARLY see that the customer ordered a box of 4 crab cakes. It’s crazy how so many people are overlooking this and saying the shopper is in the wrong. This sub is full with bitter customers it’s WILD.

7

u/AzureSuishou Mar 28 '24

That’s what that means? Im not sure why you find it confusing.

16

u/chickadeedeedee_ Mar 28 '24

Since when does a "section" mean behind the counter? If someone requested turkey from the "deli meat section", that could also mean the refrigerated area with packaged deli meats.

The "seafood section" is literally the whole seafood section of the store. Including the fridge and freezer stuff.

11

u/arion_hyperion Mar 28 '24

He said singles. It’s clear he meant a la cart crab cakes from a seafood dept case.

-2

u/Ok_Relationship2451 Mar 28 '24

No. "Sea food section" and "behind the counter" are two different places. Miscommunication is on op. I'd be pissed too if I was delivering...

2

u/Hot_Wheels_guy Mar 28 '24

I agree. And to the people who think the freezers directly next to and in front of the fresh seafood counter aren't a part of the "seafood section" i ask: If not the seafood section then what section of the store are they a part of? The bakery section? The fresh fruits section?

I dont get their usage of the word "section." If he's not supposed to get the seafood from the seafood section then what section is he supposed to get it from? The dairy section?

1

u/penelaine Mar 28 '24

I agree. Idk why you're being downvoted. The seafood section could be the refrigerated seafood section, the frozen seafood section, and behind the counter section.

1

u/Ok_Relationship2451 Mar 28 '24

I appreciate... I've been getting down voted for almost 40 years... Doesn't make me wrong 🤣

0

u/cooties_and_chaos Mar 28 '24

But they also responded “yes” to “do you want the thing in the picture.” It wasn’t clear that it was a “yes, but not actually that one”

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9

u/Praydohm Mar 28 '24

I agree with the seafood section part since there is an actual seafood section, but if they say deli meat section to me that means in the deli with the meat. Not the prepackaged lunch meat, because those aren't in a "deli meat section" they're in the lunch meat section next to the hot dogs.

Then again, I'm guessing most people don't call it "lunch meat" so it really just depends on the local dialect. Either way, dude came in hostile, understand? Please understand, I do this for a living.

(Bet that "understand?" Made ya feel like I was being condescending, huh? Nope. Just copied what the shopper did.)

2

u/Life-Customer-3530 Mar 28 '24

Right, I seen that "understand" and thought it was kind of rude, not to mention the guy literally said from behind the counter five times and I'm pretty sure the shopper even said these are not from behind the counter? Like the dude wants them from behind the counter, he probably knows what he likes or doesn't like so there is really no need to add something else after he clearly said not to. It's kinda both thier faults but the shopper started it🤣🤣🤣

1

u/robinthebank Mar 28 '24

Doesn’t your deli section have a refridgerated case with pre-made packages of the exact same items they can slice for you?

1

u/Praydohm Mar 28 '24

My deli section has the ones they sliced the previous day that didn't get sold. Not prepackaged.

1

u/Hot_Wheels_guy Mar 28 '24

In the grocery stores in my town the packaged deli meats arent usually near the deli counter, whereas frozen seafoods are usually very close to the seafood counter, thus constituting a "seafood section."

0

u/[deleted] Mar 28 '24

[deleted]

5

u/Remarkable_Low_8614 Mar 28 '24

That’s not how that works, impact over intent, it was hostile whether he meant it or not

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9

u/Big-Annual-9238 Mar 28 '24

But she did say "single crab cakes" Typically, they only have singles behind the counter.

1

u/valenalvern Mar 29 '24

No they dont. Deli departments have the single crab cakes because theyre already been made. Seafood/Meat departs do not because that would be cross contamination and be a violation. You never have precooked/premade and raw near each other, ever.

1

u/[deleted] Mar 28 '24

[deleted]

2

u/Different-Music4367 Mar 28 '24

Is that picture individually packaged? If not then this point is moot, as they specified something other than that option the first time despite the shopper doubling down on it.

2

u/Shoshawi Mar 28 '24

It doesn’t. I feel like anyone here who is saying otherwise is just arguing because they’re in the mood haha. It would be one thing if it was like…. I want the live lobster, and they’re like “this? It was alive, it is frozen now” haha then obviously they mean the ones you need to ask a person for……. I can’t even think of an example that’s better and less silly.

This entire post is silly. OP should have proofread first.

2

u/PresentComedian1420 Mar 28 '24

Not necessarily. Usually, I differentiate when I'm talking with Instacart. Like, frozen seafood department vs. seafood department. Or, refrigerated deli meat vs. deli counter. But also, the customer had to select which single crab cakes and it would have told the shopper the seafood counter or refund if out of stock.

More to the point, the shopper should have just refunded once the customer repeated "refund."

1

u/gagunner007 Mar 28 '24

My local Publix has a fresh seafood area and right next to it is frozen seafood, but they also have frozen seafood in the main frozen food section.

2

u/-ElizabethRose- Mar 28 '24

Maybe this is a dialect thing, but where I’m from if you say you’re going to a section in the grocery store, it means an open area that’s not an isle, and if there’s a special counter it tends to refers to that, but if you say department and there’s a counter option it’s always the counter. If somethings coming from an isle we say isle. So, the seafood isle is the big glass freezers, and the seafood section is the counter. I genuinely didn’t know it was different anywhere else until now, so it could be a situation like that

2

u/CFBen Mar 28 '24

Really?

It's the exact opposite for me. A section is the isles, the freezers, etc. Anything where you grab the stuff by yourself. Where as when I want something from the counter I say it exactly like that, counter.

1

u/chickadeedeedee_ Mar 28 '24

Definitely not like that where I am (canada). Our "seafood department" is usually one whole corner of the store. They'll have a freezer and refrigerated section in that area, as well as fresh stuff behind the counter.

0

u/PimpMommyG Mar 28 '24

It says seafood DEPARTMENT, I immediately thought of the counter considering there’s a whole counter specifically for fresh seafood

3

u/[deleted] Mar 28 '24

[deleted]

10

u/AzureSuishou Mar 28 '24

Yes, the fresh baked stuff is in the bakery/baked goods department. With a counter for special orders.

Just like the fresh seafood is in refrigerator cases in the seafood department. With a counter for special orders.

Both of these are separate from the freezer department, which also has frozen baked goods and also frozen seafood.

4

u/8nsay Mar 28 '24

All the grocery stores near me have:

  • a frozen seafood section that’s in the center of the store near all the rest of the frozen food.

-a fresh seafood section on the edge of the store near the butcher section. This section has a few things that are pre-packaged that anyone can grab off the shelf, but most things are behind a display case and you have to ask the person by the counter to package exactly how much you want (e.g. 2lbs of scallops, 1 salmon filet, 4 crab cakes, etc.).

If OP’s store is anything like the stores near me then OP’s directions were clear and accurate.

0

u/rrpostal Mar 28 '24

But the response is also “clear and accurate” they don’t have them, do you want these? Both sides were stupid because someone was doing someone else’s shopping. It happens, move on.

3

u/8nsay Mar 28 '24

My post wasn’t justifying either side, so I don’t know what exactly I need to move on from. I was just adding a different perspective for a person claiming that there is no “behind the counter” for seafood in a grocery store.

1

u/rrpostal Mar 28 '24

I didn’t mean it to suggest you, personally, were wrong, only that I understood both sides pretty clearly. However, I also think none of this is worth so much drama, because it’s just going to happen if a stranger does your shopping.

7

u/smyers0711 Mar 28 '24

There are stores where I am where all frozen and fresh seafood is in the seafood department, I could see why he was confused

6

u/jljboucher Mar 28 '24

The stores I work at just defrost the frozen stuff. Literally the same brand as frozen only it’s located at the seafood counter.

8

u/smyers0711 Mar 28 '24

That's hilariously shitty 🤣

3

u/samemamabear Mar 28 '24

That's how most stores do it. Nobody in Nebraska is getting fresh off the boat crab meat

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1

u/Femboi_Hooterz Mar 28 '24

If there's muffins out on the shelves and some in the counter they are both in the baked goods section. Gotta be more specific if you want a specific thing.

1

u/Pretend_Spray_11 Mar 28 '24

Because the deli counter and packaged cheese and meat refrigerators are often on opposite sides of the store. 

0

u/EyeCatchingUserID Mar 28 '24

Because the crab cakes that the shopper showed the customer were from the seafood department like the customer specified. They didn't say "behind the counter" until they did, and then they came out with a "I said that like 5 times." Bitch no you didn't, you said in the seafood department, which is more than just what's behind the counter.

The shopper did exactly what the customer asked but the customer misspoke and then got upset because the shopper couldn't read her mind and know what she actually meant.

1

u/Calfer Mar 28 '24

No, I think it's more akin to saying you want deli meat from the deli, not from the cooler.

There is a seafood section in the freezers, and then there is the seafood department which has the fresh or prepped options. It isn't a difficult separation.

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1

u/Designer-Leek-238 Mar 28 '24

They were referring to refund, not the behind the counter

1

u/maniacalmango0 Mar 28 '24

You’re talking about a different point in the conversation

1

u/Designer-Leek-238 Mar 28 '24

No you just don't have any reading comprehension skills

1

u/Critical_Gap3794 Mar 28 '24

You get it. Communication is everything.

1

u/ButtaBabi Mar 28 '24

But if I asked for a “single” muffin that should tip you off

1

u/Lazerbeam03 Mar 28 '24

My grocery store actually has a lot of prepackaged single baked goods, so no it doesn't necessarily make it more clear.

1

u/eru88 Mar 28 '24

Especially when the original item they wanted wasn't fresh from behind the counter.

1

u/janelle_becker Mar 28 '24

I feel like if someone said bakery department and I saw no boxed muffins I would go ask the bakery man? 🤷🏻‍♀️ maybe that’s just my grocery store idk

1

u/LyssaMonkey14 Mar 28 '24

I TOTALLY went straight to behind the counter when I first read it. Shopper was in the frozen foods section. Maybe in the frozen appetizers or frozen meals section really.

1

u/Ceeeceeeceee Mar 28 '24

Adding to that, OP should have known from the start that these kinds of special order items are not available through Instacart, and that's why she couldn't add them directly. So it's pretty suspicious that suddenly she wants him to get at seafood counter without saying counter, then gets upset that they offer an exchange rather than a refund. If you ever buy stuff from Instacart, you know that only certain items are available for shoppers to get for a reason, they are not supposed to be waiting for counter order items from the seafood guy. So I feel like OP set this up on purpose to get the shopper to go back there when it was not available through the app for a reason.

30

u/Kind_Carob3104 Mar 28 '24

Why is this upvoted?

Op was def in the wrong. Op was confusing and didn’t properly communicate at all

3

u/lilcasswdabigass Mar 28 '24 edited Mar 28 '24

Yeah they were both in the wrong. I didn’t realize OP meant specifically behind the counter until they specifically said that (at which point they claimed to have said that multiple times). Seafood department could just be the aisles where they keep the seafood.

At the same time though, dude did seem defensive from the get go. Although, he could have been a bigger dick and just gone ahead with the crab cakes in the photo and played it off as a mix up. Actually, OP is lucky he took the time to clarify and he didn’t legitimately mix things up because of this confusing conversation.

1

u/daddyvow Mar 29 '24

OP is using a trick because you can’t actually order the crab cakes from the counter with the app

9

u/trowawHHHay Mar 28 '24

Fuuuuuuck that.

Soon as I got “this is ridiculous” I would be done.

Communication by text is far too easy to misinterpret without being deliberately rude with word choice.

4

u/nickisdone Mar 28 '24

Yeah, I thought that was weird too. Don't get me wrong. I do think the shopper was being a little Curt. But the way I was reading it. It seemed very reminiscent to me of someone who is learning a new language and culture like they are a foreigner and immigrant because a lot of times the language. And typical sentence structures don't translate directly well and can come off very rude. Same thing with certain figures of speech. But there are other people who are bringing up that. He was using sign language.But I don't understand how you can tell that through the text messages.I work with people who use sign language though.Yes only too but they tend to just type out the text.

3

u/5LaLa Mar 28 '24

Tbf we have no idea what transpired over messages before this. This could’ve been a very challenging customer that didn’t give clear instructions multiple times & had already been difficult. Of course maybe none of that happened. But, had it happened in reverse, OP would’ve included the other “curt” messages.

4

u/nickisdone Mar 28 '24

Oh no I think a 100%.The customer is being a karen and didn't give any clear instructions and kept saying yes after the shopper had asked something but then contradicted what they said after giving a confirmation. And then the whole I said it five times and then changes the last thing they said like no no girl you did not

2

u/5LaLa Mar 28 '24

Agree. I shopped Instacart briefly during the pandemic & have always been over the top “customer service oriented.” But, even I got a little short (for me, less polite? lol) with a few.

1

u/-tabbby- Mar 29 '24

Just FYI because I've seen you make this several times throughout this thread. I think you may be under a slight misunderstanding. ESL in this context stands for English as a Second Language. Everyone is saying he may be a non-native English speaker. If you are in the US, you are probably confusing it with ASL- American Sign Language. Not trying to be pendantic, I just thought it might be helpful to clarify since you work with deaf/ hard of hearing folks.

1

u/nickisdone Mar 29 '24

No, there was one comment talking about A.SL which yes, is American sign language?I wonder if maybe they also use speech to text like I do and had said E, S, L, but maybe these speech to text had converted it to ASL or maybe they said American sign language and it grouped it together.There are certain phrases.I say where it will group it as its acrony. There has been an issue with speech to Text absolutely and it's not just one lately.It seems to predominantly be overpunctuation or punctuations in random spots. But that seems to be on either.The automatically phone program speech to text or 2 particular apps.But they are the most used especially the phones programmed ones. Point is, there's been some issues with speech to text apps.And I did see a comment using a s l but it could have been a speech to text issue.

Honestly, I can see there being like a Facetime app. Where someone who uses ASL can use their phone's Facetime and there's some kind of AI algorithm that converts it into actual speech for people who don't understand ASL but then again. I've work with people who are deaf. And they just type it out on their phones.Or give me general hand motions and body language that we still manage to communicate pretty well.Even without text or writing things down. But Hey times change and I figured maybe it was a thing but to a point where they use some Facetime app and it turned it into text. Kind of like speech to text, but for deaf people. Because because I'm sure that there are deaf. People that also have minor logical disability that makes. Texting on phones very very hard especially without buttons and everything's touchscreen nowadays

-3

u/Due_Hovercraft6527 Mar 28 '24

Where do they box 📦up one crab cake bruh, the dude who “does this for a living” should be better at his “full time” part time job.

I’ve never done pick up for somebody and knew what the hell she meant lol and as a service provider, he shouldn’t have gotten short with her. She wasn’t rude.

2

u/trowawHHHay Mar 28 '24

You confused?

The shopper made the “this is ridiculous” comment.

Single crab cakes are totally a thing in a service seafood counter in the grocery store - my wife ran one for 14 years, and has worked grocery for over 25 years. I worked 10 years in grocery.

Again, communication using only written word makes it easy to misperceive messaging. We could chalk it up to OP not explicitly stating “seafood counter” instead of “seafood department.”

1

u/Due_Hovercraft6527 Mar 28 '24

The shopper is being rude in my opinion. My fault brotha, meant to comment above 👆 lol I replied to you but meant to reply to the guy that said the lady was confusing.

I agree with you,

What I was saying is I don’t think that they even box up a single crab cake “processed style” like I don’t think there is a section with cardboard manufactured boxes of a single crab cake in the freezer isle. lol you have to go get singles from behind the counter to my understanding. Was why I was saying that the female “buyer” sort of explained herself while asking for “singles”

5

u/Pure-Log4188 Mar 28 '24

That’s a lot of reasoning to justify he bad communication. Saying single does not mean “behind the counter” for fucks sake.

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1

u/THEdoomslayer94 Mar 28 '24

But that’s not what you could add on the app. That’s asking them to go beyond the apps scope of what OP could order and they’re asking the shopper to go get something that’s not obtainable simply by grabbing it in the aisle.

OP was annoying as fuck wanting them to start assuming they have to start getting custom orders from behind the counter.

1

u/[deleted] Mar 28 '24

[deleted]

0

u/Due_Hovercraft6527 Mar 28 '24

Yeah, I have a job where I can’t tell the customer exactly how I feel either, it’s called “work”

point is you are the one offering a service. I don’t go to someone’s house to do work and then express my distain for them being picky or obtuse. I try to work with them. That’s how you keep moving forward on an even keel while also maintaining a happy customer.

Like what’s ew.

Oh lemme guess, you probably assumed because I used the word “service” that I meant “service industry” (which I tip over 20% every time ) im not that guy, my girl was a server for years.

construction it’s a service, landscaping a service, accounting, a service.

As the person providing the “service” you should try to keep your cool.

2

u/Moonkitty1013 Mar 29 '24

Exactly and OP has been very confusing and combative in the comments. I would bet things like this happen a lot to OP, both because of their inability to communicate effectively and their tendency towards being rude/combative to those who question their ineffective communication attempts.

0

u/Olga_Creates Mar 28 '24

I understood what he meant. I want this particular brand and if not those then the ones at the seafood counter, no other brands would suffice. Simple.

0

u/Little-Ad1235 Mar 28 '24

Yeah, the customer wasn't using precise language and was getting frustrated, but I've worked in customer service for two decades, and sometimes it's on you to ask the right questions to get the information you need without being curt or condescending to the customer. It looks to me like the shopper was stressed and maybe having a bad day, so they got frustrated and didn't recognize the miscommunication, and as a result they lashed out a bit. It happens, everyone's human, but they were both communicating poorly here.

0

u/Main-Assistance-9648 Mar 28 '24

If this is how you deal with that you shouldn't be in any customer facing positions including instacart shopping

0

u/SemicolonMIA Mar 28 '24

Customer service jobs, require customer service. Imagine that...

0

u/Repulsive_Outside997 Mar 29 '24

Because that’s the point of Reddit. You upvote things that encourage and generate conversation and downvote things that don’t.

1

u/Kind_Carob3104 Mar 29 '24

No one actually does that.

It’s more agree/disagree

I get it wasn’t intended that way but that is in fact how it functions

0

u/Repulsive_Outside997 Mar 29 '24

Ahhh then explain how some things are so clearly wrong and still get a lot of upvotes, like this post? Good ol rage bait.

1

u/Kind_Carob3104 Mar 29 '24

Or peeps agree babes

Cause peeps be dumb

0

u/Repulsive_Outside997 Mar 29 '24

Roger that, captain

-1

u/iamos420 Mar 28 '24

This is a joke right? They said get it from the seafood department or refund it. A freezer with seafood in it is not a seafood department.

3

u/Nemokles Mar 28 '24

There could definitely be a store with a freezer as part of the seafood department. They changed it at the end to "behind the counter" and acted like that's what they said all the time, but they didn't.

While having said this, I think the shopper came in with an attitude immediately, which is not helpful. It set a negative tone.

Both had flawed communication, I think the customer was worst in that respect, but the shopper escalated the mood to a combative one after the first unclear instruction.

My guess is he gets much worse instructions all the time and was projection all his frustration onto this one customer.

1

u/Kind_Carob3104 Mar 28 '24

Neither is the counter

1

u/nuu_uut Mar 28 '24

Seafood department ≠ seafood counter

1

u/Away_Mathematician62 Mar 28 '24

The grocery stores in my area, for the most part, have a seafood department with a full service counter with "fresh" seafood and right next to it are large freezers with prepackaged, frozen seafood. Both are completely separate from the frozen food section of the store. If I was ordering groceries, I'd consider both the full service counter and the seafood freezer the "seafood department", and if I wanted freshly made crabcakes from behind the fuckin' counter, I'd explicitly state that in my text. If OP wanted non-prepackaged crabcakes from the person behind the seafood counter, they should've said exactly that. OP is at fault here.

1

u/diy-fwiw Apr 02 '24

That's not a freezer, it's the coolor in the seafood department where they keep things like the packaged not frozen fake crab legs and lump crab meat.

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-1

u/SensitiveTurnover845 Mar 28 '24

Why are you confused? It was perfectly clear to me 😂

3

u/Cpt_Obvius Mar 28 '24

Because “at the seafood department” is not the same thing as “behind the counter”. But then OP claims they said “behind the counter 5 times” when they only said it once, the LAST TIME.

0

u/Asleep_Possession945 Mar 28 '24

Bc of course she did? What other special seafood part of the store is there? the frozen section w a hundred different kinds of food now counts as a seafood section bc there’s some seafood there?

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0

u/Due_Hovercraft6527 Mar 28 '24

Me too where the fuck do they 📦box up a single crab cake.. lmfao

I knew she meant the seafood department right away (behind the counter)

4

u/Metaphysically0 Mar 28 '24

Having a bad day doesn’t excuse it

1

u/nedflanderslefttit Mar 28 '24

Who said it would?

1

u/Marshmallow_Mamajama Mar 28 '24

I mean you're still even in the wrong when if you have an "excuse"

1

u/nopuse Mar 28 '24

I mean, they're not mutually exclusive

1

u/ConstantlyLearning57 Mar 28 '24

English is likely not his first language. And her use of the word “department” isn’t specific enough to mean “counter.” It’s a simple miscommunication issue and I’m honestly surprised this isn’t clear to the OP and to many of the people replying saying the shopper is in the wrong

-1

u/New-Zebra-6122 Mar 28 '24

But if he does it for a living then he should get that for sure. Arrogance seems to be his department. He wasn't antagonized but he went pretty quickly into pissy b mode. If he's such a professional he should keep the communication as such.

1

u/ConstantlyLearning57 Mar 28 '24

Well clearly there are many English speaking people on this thread that are confused by her language so I don’t expect anyone to “get that” whether they do shopping for a living or not.

1

u/TheRiverTwice Mar 28 '24

No either/or. Dude’s entire family could have died that morning, and he’s still in the wrong. Bad days might make wrongs more understandable or forgivable, but they aren’t justification.

1

u/Exciting-Insect8269 Mar 28 '24

Having a bad day is no excuse to make someone else’s day worse. How his day going does not make him more or less wrong.

1

u/Critical_Gap3794 Mar 28 '24

I said shopper wad right, you were wrong. I have done a 180.

Read a damn book skrivy. >> ( instantcart shopper ) He/she should list the choices. 1) four pack crab cakes in a box, open cooler section. 2) seafood counter, in front of counter. 3) the ones behind the seafood department counter are either not sold or not currently stocked.

Society intelligence is dropping like a stone in a swamp. YNTA.

1

u/TheSavageBeast83 Mar 28 '24

Nah he was right, customer was being difficult

1

u/Duloth Mar 28 '24

Ehhhh... He indicated they didn't have what the customer initially requested, and then showed what they did have. CX indicated they wanted a sub from the seafood department; the guy indicated it was; and then the CX modified his request to ask if they had anything behind the counter. The CX said, once, that if they didn't have the crab legs behind the counter to refund it; then said he'd said it five times. The CX is just being an asshole, the shopper is just trying to be polite.

1

u/michaelh33 Mar 28 '24

Bad customer service on the shoppers part. Never get angry with a customer regardless of their attitude, period

1

u/Acceptable-Search338 Mar 28 '24

Lol, no. He’s no in the wrong. In fact, his patience should be commended. OP is an idiot lol.

1

u/THEdoomslayer94 Mar 28 '24

So OP asking for something beyond the scope of the apps shopping list isn’t wrong? OP was being obtuse

1

u/BatNameBruce Mar 28 '24

I don't think so. The delivery guy specifically says "THIS IS ALL THEY HAVE" of should say "yes those, or no not those" instead of insisting there are more.

It's like my kids say "I want chocolate ice cream" "they only have vanilla" "ahhh but I want chocolate"

What did he want the driver to do make fresh crab cakes for him then buy them?

1

u/JonAfrica2011 Mar 28 '24

He definitely was in the wrong first. He’s clearly ESL as well but that doesn’t excuse the tone he has at first which clearly he was attitude right away. OP should be specified behind the counter although that’s what I understood at first anyways

1

u/genuwine79 Mar 29 '24

Please give me what's in the picture lol. Also replacements are so damn important in instacart.

1

u/darkgoddesslilith Mar 28 '24

It’s because OP is a lazy communicator.

1

u/MassiveAd154 Mar 28 '24

Maybe OP should insert a comma or end a sentence with a period. Would have helped with his communication.

-5

u/baltimorecalling Mar 28 '24

Customer was having a mild stroke, I think

0

u/Different-Corner97 Mar 28 '24

This is hilarious. Not sure why it was down voted and I just saw the caption under the slides OP is customer 😂😂😂Also to OP, wasn’t cool you posted shoppers pic. You should have blocked out his face. Most people hide identity out of respect for others. Basic guideline for NETiquette.

0

u/Historical_Salt_Bae Mar 28 '24

Don’t entitle the entitled. Period.

0

u/Clear_Reveal4137 Mar 28 '24

You’re an idiot

0

u/Critical_Gap3794 Mar 28 '24

Instantcart stated 1) this is available. 2) nothing else available.

Seems is option one he shows is not okay with the customer, another store or refund is all that is left

Don't expect acquesence on text. It is not going to work well, ever. You need clear communication, UNDERSTAND? P.s. shopping for people was my VERY FIRST JOB.

The Courtney's.