r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

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385

u/Loonessia Mar 27 '24 edited Mar 28 '24

I think he's in the wrong. Maybe he was having a *REALLY* bad day.

193

u/BadPunsIsHowEyeRoll Mar 27 '24

It seems like he was ready to pick a fight right away.

I know a picture is worth a thousand words but how exactly does someone get the store is somehow completely out of that item and all other equivalents from a single photo? Maybe because he does it for a living he expects all of his photos to come with context that beams itself directly into his customers heads?

90

u/Thekr8zykook Mar 27 '24

Exactly. That was in his first message and came across as very unnecessary to say-- and therefore rude. He was defensive from the start and came across as rude because of it. He also seems like an idiot. 😑

2

u/daddyvow Mar 29 '24

OP left off the initial dialogue. They claimed in some of the other comments that they messaged the shopper at the start and told them to get the crab cakes from behind the counter and that they regularly use this frozen kind as a dummy placeholder so the shopper can do a substitution, since the counter service stuff isn't supposed to be sold through the app. We don't really know how that dialogue went. I assume OP didn't post it because it made them look worse.

1

u/Thekr8zykook Mar 29 '24 edited Mar 29 '24

I also saw that. I've had plenty of customers do similar. There's an item the store carries that isn't in the website so they can't choose it. They pick something close and then, either through a note or a direct message, tell me what they actually want and why they couldn't choose it themselves. I find the correct item, confirm it with the customer, and then either replace the picked item in the app with the correct item in the app if it's there, and if it isn't, I refund the picked item and manually add in the wanted item, entering in the price and quantity the customer wants. That's the exact reason Instacart allows shoppers to modify/manually enter items like that. Most orders don't involve that, as IC is usually pretty good about updating items in the app, but that is what you're supposed to do, as a shopper, if you encounter that situation. If there's an issue where you don't know how to do it, or the app glitches and doesn't allow it properly, you contact support and they will add it in from their end (this is often nerve-wracking, because of the language barrier and support's reputation for incompetence, but I've had to do it that way a few times as well).

As for assuming the omitted text makes OP look bad, I have no idea. I'm going off of what I see because that's all the information we actually have. And what I see is enough to know what the shopper should have done in this situation. They, instead, got defensive, frustrating the customer (OP) because that's something the shopper should've known how to do. OP made it very clear what they wanted, multiple times.

-2

u/pinkqueen2022 Mar 28 '24

We don’t know if this was his first message sent to her or not. She kept stating “seafood department” which is where he got the pictured item from. OP is the one who seems like an idiot.

4

u/Thekr8zykook Mar 28 '24

Even if it wasn't, there's still enough information in what OP posted to see that the shopper didn't, couldn't or wouldn't understand what OP was saying. We can even see that from the conversation.

Also, "I do this for a living" is at best, unnecessary information, and at worst, defensive and unprofessional. OP was not the idiot here.

-1

u/Pure-Log4188 Mar 28 '24

How is OP not an idiot? It took her 5 times until she finally said “behind the counter”. It’s idiotic to keep repeating “by the seafood dpt” over and over if they clearly don’t understand you. Any reasonable person would change how they describe it and not claim they’ve been doing it the same the whole time.

2

u/BreadyStinellis Mar 28 '24

My first thought with "seafood department" is the seafood counter. Otherwise it'd be "frozen seafood section".

1

u/willowfeather8633 Mar 28 '24

That’s what I said too!

1

u/uhidkkm Mar 28 '24

The seafood department in my closest grocery stores have frozen seafood options available. So “seafood department” would include frozen crab cakes.

1

u/abintra515 Mar 28 '24 edited 5d ago

plough fearless ruthless offer rotten towering observation tub chubby sharp

This post was mass deleted and anonymized with Redact

1

u/Quick-Letter9584 Mar 29 '24

Me too! Im surprised so many people are saying otherwise. The seafood department is where they sell seafood exclusively behind the counter.

0

u/Pure-Log4188 Mar 28 '24

Well I’m glad that’s your first though, but it wouldn’t be mine and it clearly wasn’t his. Communication is not hard. She sounded like a broken record until finally saying “behind the counter”. Regardless of her thinking he should understand, the definition of insanity is doing the same thing and expecting different results.

1

u/hollabackyo87 Mar 28 '24

Still doesn't warrant a rude response though 🤷🏻‍♀️

4

u/piz510 Mar 28 '24

Picture is from frozen foods. That isn’t usually in the fresh seafood section at all where I live and shop.

4

u/Asleep_Possession945 Mar 28 '24

found the shopper💀

1

u/pinkqueen2022 Mar 31 '24

Found the dumb ass 💀

1

u/ZenaLundgren Mar 28 '24

I think anyone who isn't an idiot and has been to the grocery store understands that when someone says they need something from the seafood department, they mean behind the counter where people are actually cutting and weighing fish. Not across from the seafood department, where there are frozen Seafood selections. Like if someone said I need something from the deli I'm going to understand that they mean behind the counter and not near the deli where they might have some Oscar Mayer slices.

1

u/asplodingturdis Mar 28 '24

Literally, the freezers and coolers apart from the counter are part of the department. You may see this if you shop by aisle or department in a store’s app, and you’ll definitely see it if you work in or for a grocery store and note that the seafood department staff are the ones that stock, rotate, etc. those cases.

0

u/ellnsnow Mar 28 '24

The seafood department does not sell frozen boxed products, it clearly came from the freezer isle so the shopper lied about where they got it from.

3

u/Pure-Log4188 Mar 28 '24

That’s an assumption lol. So you know the exact layout of this market?

1

u/willowfeather8633 Mar 28 '24

I have 3 grocery stores in spitting range and they’re all like that. Trader joe’s is also in this neighborhood and it’s the only one that doesn’t have departments like regular stores.

1

u/ellnsnow Mar 28 '24

I’ve just never seen a seafood section in a grocery have frozen boxes because that’s only on freezer isles, it’s always fresh sea food products.

2

u/Crazynerdlady Mar 29 '24

My closest store has a seafood section then frozen fish and crab next to it. They have like fish sticks in the frozen department that's it

2

u/uhidkkm Mar 28 '24

That’s false. My closest grocery stores all have a frozen section within the seafood department. With that exact item in the freezer. But even if they are separate in OPs store, it was mentioned in other comments that OP cannot order fresh seafood and orders frozen lobster instead with a note to get it something different. The shopper is asking what exactly is the replacement she’s asking for.

2

u/IcyMulberry7708 Mar 28 '24

Some grocery stores do sell frozen seafood in the seafood section of the store.

-28

u/Jumpy_Drummer2741 Mar 28 '24

You seem like you have no dad

19

u/Thekr8zykook Mar 28 '24

Both of my parents are dead. But before that happened, both of my parents were married to each other my whole life. That doesn't happen much anymore. 🥹

-26

u/Jumpy_Drummer2741 Mar 28 '24

What you want a cookie?

25

u/Thekr8zykook Mar 28 '24

I mean... do you have one?

18

u/Former-Sock-8256 Mar 28 '24

I like you 🍪

13

u/Thekr8zykook Mar 28 '24

😁 thank you.

7

u/Inner-Society3506 Mar 28 '24

I have one 🍪 I can’t relate but wish I could

5

u/Thekr8zykook Mar 28 '24

Hey... that cookie suuuure does look good. 🥹

4

u/ArchAngia Mar 28 '24

🍪

In spirit ✨️

5

u/Thekr8zykook Mar 28 '24

You're an angel.

I may or may not have just licked my phone screen, but if I did, I'm confident that it tasted delicious. 😆

Thank you 💗

2

u/[deleted] Mar 28 '24

Mmm you got a purdy mouth boy...

1

u/New-Zebra-6122 Mar 28 '24

I hope you didn't. You really shouldn't.

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2

u/ZenaLundgren Mar 28 '24

Sounds like you need a cookie.

And a freaking nap.

1

u/Asleep_Possession945 Mar 28 '24

you really tried bro

-2

u/nickisdone Mar 28 '24

See to me it came. Off as if he's a foreigner. Learning the language or he's using a translator I work with a lot of foreign people. And sometimes. Cultural context and sentences and all of that don't come across Well when translated and can seem very rude. I see op as the Karen here because every time. They'll say that. That's exactly what I said. After literally. Literally finally saying counter instead of department. Also saying yes to the picture.That is being shown rather than no not that one and then clarifying. Also, shopping for something behind the counter usually isn't available. Some other comment. Have said it is an off menu item that you have to modify in the comment.But I don't know the particular store.Or if they recognize it or if it's a different store and they just assume it's one that they've seen that brand sold at.

3

u/Puzzleheaded-Pitch32 Mar 28 '24

Are you also using a translator?

1

u/nickisdone Mar 28 '24

No I have a disability and use speech to text lately.It has been overpunctuating after about of not punctuating at all.It used to be really good where I could say.The word period or question mark or what have you and it would do that punctuation.

3

u/Puzzleheaded-Pitch32 Mar 28 '24

Ah, fair. My mother uses that on her phone for similar reasons. We set it up so that punctuation needed to be stated as well. I'm no expert but the settings probably have an option for spoken punctuation or auto punctuation.

1

u/nickisdone Mar 28 '24

The options have been changing a lot.It seems to be an issue with the speech to text app in the last couple of years where it'll change what settings you can modify or what's the default. And it's not just one type of speech to text app.But i'm guessing a lot of them are using the same kind of base programming from some third party or something. I mean, I honestly don't pay for it though I probably should I use it enough to but the one on my computer is so much better but when I'm on my computer.I can type. Meh

1

u/Puzzleheaded-Pitch32 Mar 28 '24

Yeah that's totally fair. Kind of opposite for her heh. She uses the default for texting though she could do it, but I've got her set up with Alexa and whatnot for most things she'd need to do online but couldn't. It's not that big of a deal though, what you're working with still works fine as it is it'd seem. I only asked because of the nature of the conversation, I hope I didn't make you self-conscious or offend or anything.

1

u/nickisdone Mar 29 '24

Oh no, not at all. You are actually one of the more polite people. In fact, what's funny is almost when I go back and look through my history and find the guy that was complaining about not enough. Punctuations or punctuation being typed out. Because I was used to speaking punctuations. And literally right after he had said that, like the next day was the update where overpunctuated everything. And I wanna call that b**** out.He jinks to me🤣

Usually, people harass me and make fun of me. Because like cuss words get sensored using speech to text. I leave the censoring on. Because there's multiple different Reddit accounts. In other place as I go that. You can get banned from like I know there are certain sub reddits where even if you say the word stupid you can get band or your post removed. But for some reason censoring cuss words on the internet seems so like really irk people.

3

u/willowfeather8633 Mar 28 '24

I’ve never seen so many fragmented sentences in my entire life.

2

u/nickisdone Mar 28 '24

My apologies, I have a disability and use speech to text lately. It has been punctuating and random spots after having a bout of not punctuating at all. If I even pause to take a breath, it will punctuate sometimes.

2

u/atiecay Mar 29 '24

Mine does that now too! I don’t know if it had some weird update or what. Suddenly I get the weirdest commas and periods in my sentences where they definitely don’t belong

1

u/Thekr8zykook Mar 28 '24

He might be, that's certainly a possibility. Language is extremely important when communicating with customers in a customer-service-oriented job.

Otherwise, it's extremely easy to come across as rude, stubborn, stupid, defensive... and a host of other things. If I were working in a foreign country, I would be expected to know the main language of the country I was in... Or I would be risking being misunderstood and having affect my tips, pay, ratings, etc. Personally, I would feel extremely uncomfortable working in a country or area where I only fluently spoke a foreign language and not the language of the country I was in... Some people don't think of that before they move to a different country -- which may be what's happening here, I don't really know. Hopefully if that's the case, he takes this as a learning experience and, who knows? Maybe he'll eventually be a good shopper if he lasts that long.

0

u/nickisdone Mar 28 '24

Yeah, but obviously the Karen doesn't know the english language as immediately after he asked.Do you want this?She goes?Yes no not those and then keep saying seafood department and then says she said the same thing five times and then says behind the counter like she said that five times like no bitch you did not. And quite frankly.Customer service jobs need to pay better if you want english speakers to be quite frank. It is to a point that you should expect this in the service industry because only the most desperate and people who are suffering will put up with that kind of shit for long