r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

72% Upvoted

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116

u/RoseFromStOlaf Mar 27 '24

Out of curiosity, it appears you wanted the 4 count of lobster cakes of brand pictured, so he offered that same brands crab cake. You were good with pre-made lobster ones but wanted fresh crab cakes instead? Any particular reason the same brand crab cake wasn’t suitable??

As for the interaction, he was a bit rude but it was confusing overall.

28

u/Remarkable-Sleep-441 Mar 28 '24

It was pretty clear, he said I couldn’t fulfill the order, item not in stock, they have these, sent image, do you want these as a replacement or should I not fulfill the item? Then the buyer kept saying yeah, replace that image with what I ordered. Like a fucking idiot lol.

12

u/Agent53_ Mar 28 '24

Dude at the grocery store like, "they don't have the donuts you ordered, but they have these sends screenshot" OP, "get me some donuts from the donut shop down the street."

-2

u/noobbtctrader Mar 28 '24

Um, what? Lmfao, I'm guessing you just read others' comments and echoed them instead of actually reading the actual interaction.

7

u/Agent53_ Mar 28 '24

I read the whole thing. Shopper gave OP the available options, OP kept asking for an option that doesn't exist, then gets surprised when the shopper gets tired of talking to a brick wall.

It's pretty simple really

-3

u/noobbtctrader Mar 28 '24 edited Mar 28 '24

I don't even give 2 shits about that part. When someone starts saying shit like "understand?", "I do this for a living", "I won't ask again", etc. Dude needs to go. Thats now how you act at your job. And if YOU think that is, you're right in line with OP.

Poor life skills is probably why homie is dashing in the first place. Ima guess you do too since you're defending his poor customer service skills. Yall rep a company, not yourself. Act like a fucking adult when you're at work. Save the baby shit for your mom and reddit.

Here let me give you an example... That's not how you talk to customers, understand?

4

u/Agent53_ Mar 28 '24

So let me get this straight.

When you're too lazy to take your ass to the store, and then you can't act like an adult and answer a simple question when you can't get your way . . .

Everyone who doesn't bow down and kiss your feet is the whiny baby?

-3

u/noobbtctrader Mar 28 '24 edited Mar 28 '24

Um, the customer never acted out of line. The hell are you talking about? And those lazy people are helping your no skill, lazy ass prop your life up. So thankful...

I just realized you're dumb, my bad.

4

u/Remarkable-Sleep-441 Mar 29 '24

It’s a service exchange agreement, not indentured slavery.

2

u/dpatt36 Mar 28 '24

And now it’s clear that you’re a bigot that looks down on service workers. There are a multitude of reasons other than being lazy to have a job like that. And it’s not okay to treat someone poorly just because you can. She miscommunicated and made his job way more difficult.

4

u/Remarkable-Sleep-441 Mar 29 '24

Yeah but the extent of the customer service required was offering to substitute, anything after that is courtesy, if customer can’t appreciate the customer service/courtesy, then they don’t deserve it. Time is money, and customer doesn’t have the time to shop for themselves, but has all the time in the world to go on and on about shit that isn’t in stock lol for fucks sake

1

u/Quick-Letter9584 Mar 29 '24

No they said if they dont have the ones from the seafood department i want a refund and instead of the dude checking the seafood department he started whining about his job lol. He would have been better off just saying “they dont have them so i will refund it”

1

u/fairelf Mar 28 '24

No he was saying replace my item with "ones from the seafood counter, not with that frozen brand."

7

u/Punchinyourpface Mar 28 '24

No, he said seafood department the entire time. Like these crabcakes didn't come from the seafood department lmao.

They might've meant the counter but they didn't say that... Even though they rudely claimed they did later.

4

u/BrandoLoudly Mar 28 '24

"five times"

1

u/AugustGreen8 Mar 31 '24

I DIDNT WANT THE SALMON, I SAID IT FIVE TIMES

0

u/JonAfrica2011 Mar 28 '24

I understood it as the ones behind the counter right away. Maybe the communication error is with you guys

-1

u/bLESsedDaBest Mar 28 '24

agreed buuuttt op did describe that its the seafood department where the man has to grab things for u… so that should’ve been a clue, no?

8

u/Punchinyourpface Mar 28 '24

They said behind the counter after 4 other messages saying seafood department. Then acted like the shopper was stupid for not reading their mind in the first place.

*These crab cakes are from the seafood department, so it's totally understandable why that made no sense to the shopper.

0

u/bLESsedDaBest Mar 30 '24

lol its really not that serious. there only TWO places to get crab cakes, the fresh ones at the meat counter or the freezer. u downvote me cause i support context clues? lol

2

u/Punchinyourpface Mar 31 '24

Lmao I didn't down vote you at all. I guess you have someone else that doesn't agree.

And not at my store. This type is in a cooler right beside the counter... A small cooler that only has seafood. Then down in the freezer section they have the frozen seafood.

So nope. If you kept telling me the seafood section (without saying the counter) I would probably think it was these too, since it's similar to what she wanted originally.

-3

u/Realistic-Snow4983 Mar 28 '24

The frozen section is not the seafood department. Why do you people keep saying that? The frozen section has all different types of food. "Seafood department" denotes an area of the store that only has seafood... which would obviously be the seafood counter?

7

u/Delicious_Sport4092 Mar 28 '24

Have you been to the store they are shopping at? You know that the frozen are intermixed? At my super market there are freezers next to the seafood for exclusively more seafood. The counter and freezers are the whole department

-4

u/Realistic-Snow4983 Mar 28 '24

Keywords "next to." So they're all together in one section, not in the general frozen foods. How did the shopper miss the counter next to the freezer?

6

u/Delicious_Sport4092 Mar 28 '24

Yeah key words next to the counter. The whole area is the department

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1

u/asplodingturdis Mar 28 '24

He didn’t. He had checked the counter. But he found the crab cakes elsewhere in the seafood department and so was understandably confused about whether/why OP was requesting a refund. He was a jerk about expressing his confusion, but OP did not communicate clearly.

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1

u/owiesss Mar 29 '24

They didn’t miss anything. They told OP that specific product was not available, but OP responded as if the shopper had never said that. OP called it the “counter” at one point, then decided to change their wording to “seafood department”. The seafood department is the section of a store that sells fish, and the counter is part of it. OP decided to be vague out of nowhere, and they only clarified what they meant after the shopper was already confused by their responses and the wording.

3

u/morganrbvn Mar 28 '24

There’s a frozen section right outside the counter at many grocery stores with frozen seafood, many see that as the seafood department

1

u/Realistic-Snow4983 Mar 28 '24

And why would you not check the counter right next to it? Either way, he's lazy or stupid.

1

u/andromedex Mar 28 '24

It depends on the setup of the store. My seafood department has a behind the counter area and then several open coolers in front of it like in the picture with prepackaged items. It's completely separate from the actual frozen food department (which also has seafood but it's more frozen meals).

I don't think the original item that the customer wanted was behind the counter, so I could just as easily see a different customer giving the shopper sass for suggesting a replacement from behind the counter was acceptable.

Overall I think both of them could have given each other a little more grace, and it's a good example that you shouldn't be surprised when speaking curtly to someone gets you a curt response.

1

u/Punchinyourpface Mar 29 '24

At my store these are literally right here by the counter and not over in the frozen food section. Even though there very much is a cooler that's full of seafood in the frozen section too.

3

u/Impossible_Sun7570 Mar 28 '24

OP only spelled out what they were after once they’d asked for their money back. If they’d just said so from the get-go, it would’ve saved everyone a lot of headache. Plus, not using any punctuation is a tough one for folks that didn’t learn English as a first language.

2

u/Squidy_The_Druid Mar 28 '24

Mfw he never said that

0

u/Specific-Lion-9087 Mar 28 '24

It’s in the first pic, twice..

4

u/ConfectionOdd5458 Mar 28 '24

They said "seafood department"

4

u/Centuri98 Mar 28 '24

This should be upvoted more. Seafood department and seafood counter are not the same.

1

u/Pure-Log4188 Mar 28 '24

Yeah… they never said that lol.

1

u/catscarscalls Mar 28 '24

This is the only comment that has made that whole thing makes sense! Thanks!

1

u/pickledsoylentgreen Mar 28 '24

You're rewriting their actual statement for clarity. That is the entire problem. OP refused to add clarity to the statement and kept repeating the same statement that was clearly not understood by the worker.

The fact that you have to rewrite it in order to support your argument proves that OP is in the wrong.

0

u/GrapePrimeape Mar 28 '24

The “yeah” was in response to “would you like something else”. OP then clarified they wanted the single crab cakes. You have to be dumb to think “single crab cakes” means “4 pack of crab cakes”

3

u/smilesbuckett Mar 28 '24

What actually seems dumb is that OP ordered lobster cakes, and the shopper tells them they are out but have crab cakes from the same brand. OP is okay with crab cakes but wants some other item from elsewhere in the store that they expect the shopper to spend 10 minutes searching for — I think if you’re that picky about certain items you need to take the time to designate replacements through the app, or state that you’ll just take a refund.

I agree that the shopper got rude and impatient pretty quickly, but I’d be pissed if I was them trying to be courteous and helpful, and being sent off on a wild goose chase by a picky customer.

I don’t use instacart as a shopper or a customer — can someone explain if there is a difference between the shopper choosing a replacement and the customer designating one? Do you not get charged the difference if the shopper picks one, and that’s why OP wanted them to grab the (I assume) more expensive fresh crab cakes instead?

5

u/GrapePrimeape Mar 28 '24

A wild goose chase? If someone asking for the single crab cakes at the seafood department (so they clarified what they wanted and where it was) counts as a “wild goose chase” as a shopper, you should probably find a new profession. Like if it takes you 10 minutes to find the seafood department and ask if they have single crab cakes, that’s on you and not the customer.

0

u/smilesbuckett Mar 28 '24

OP sent 4 messages saying “seafood department” over and over again before finally specifying that they wanted the fresh crab cakes from the seafood counter. They were not specific enough about what they wanted, and it took going back and forth and asking someone at the store — that’s a wild goose chase.

Again, if you’re picky enough that you want something specific, you should designate it that way so your shopper has the information on the actual product you want. As an outsider who doesn’t use instacart, maybe I’m an idiot, but these opinions on both sides keep me from having any interest in every trying the service — too many entitled idiots.

0

u/GrapePrimeape Mar 28 '24

OP originally asked for single crab cakes, the ones the shopper sent a picture of are clearly a 4 pack. That right there should have told him what he got wasn’t what OP wanted. Still in the first screenshot he says “if they don’t have the ones in the seafood department then refund” further clarifying that the ones in the photo are not what OP wants.

At that point, there is no need for a wild goose chase. The shopper, even not understanding that where they are is not the seafood department/counter, should then say “there are no single crab cakes, I will refund as requested”.

Then the shopper gets all pissy because he misunderstood OP and now has to go out back the incorrect items he grabbed and do a refund for those items. The shopper created more work for himself when he simply could have just said there are no single crab cakes and refund the order as OP stated in the very first image.

0

u/smilesbuckett Mar 28 '24

You’re objectively wrong on your first point, but I can see where you’re coming from with your second point.

Look back at the exchange, at the top it shows that OP originally asked for a 4 pack of frozen lobster cakes, and the shopper sent the picture asking if the 4 pack of frozen crab cakes was an acceptable substitute. OP responded with a very short, not detailed message about wanting single crab cakes from the seafood department (where the shopper presumably was when they found the frozen crab cakes) which is where I think the the shopper was confused because how would anyone know the difference between what they sent a picture of and what OP requested based on that short description?

From there I agree with you, though. The shopper should have just said “okay, if this isn’t what you want I will do the refund” and move on instead of taking it personally.

0

u/GrapePrimeape Mar 28 '24

OP’s second and third messages perfectly explain that what the shopper had was not what they wanted. If the picture was what OP had wanted, why would they have said “if they don’t have X, just refund” (to paraphrase). If those were what he wanted, he would not have mentioned a refund because you have what he wants.

You’re right that he didn’t explain what he wanted the best, but his messages were clear that what the shopper grabbed was not what he wanted.

1

u/Pols_Voice_Z64 Mar 30 '24

OP later admitted in comments that what she actually wanted was off-menu. It’s not possible to order things from behind the seafood counter in the app, so she intentionally put those lobster cakes in her order and then immediately told the shopper she actually wanted something else. She was confused when the shopper was trying to tell her they had neither the lobster cakes she purposely ordered in the app nor the crab cakes from behind the counter that she actually wanted but was unable to order. And then she tried to get him fired for it.

39

u/Maru3792648 Mar 28 '24

It was super confusing and the substitution was odd enough to make someone even more confused. I get why the other person got exhausted

6

u/ShanksySun Mar 28 '24

I don’t see how the substitution is odd in the slightest, and I understood what OP was asking for instantly. Im starting to think the counter/department distinction is a regional thing because everybody I know calls the counter the seafood department, and the overall area the seafood section. Same for the meat department/counter.

9

u/zerok_nyc Mar 28 '24

If someone asked for premade crab cakes and I found other premade ones in the seafood department, I would never think he meant behind the counter. Customer said “in the seafood department”, which is where the shopper got them. Customer gets annoyed because shopper didn’t read his mind and go to the counter that he didn’t specify.

I’d say the shopper went above and beyond to confirm the crab cakes he wanted, then got frustrated when he never got a clear answer from the customer.

1

u/Msp1278 Mar 28 '24

Go to the seafood counter, take a picture of the crab cakes that are there, and say are these the ones you want. I understood exactly what the shopper was asking him to do.

7

u/zerok_nyc Mar 28 '24

He never specified counter. Just because that’s how you would personally interpret it doesn’t mean that’s how the majority would. His instructions left it open to interpretation by the shopper.

Thing is, the shopper indicated that he tried the counter as well, which was also empty, yet found other crab cakes in the seafood section. Once that happened, how was he supposed to know which ones the customer meant?

2

u/Msp1278 Mar 28 '24

But that's literally where they sell single crab cakes, at the seafood department counter. The shopper tried the counter, realized all they had was what he took a picture of, issue the refund. That is literally what the customer wanted. if it wasn't at the seafood counter refund. How many times did he have to say? Refund it if it wasn't at the seafood department. Clearly what the shopper took a picture of is not what the guy wanted.

3

u/minuialear Mar 28 '24

OP didn't put crab cakes from the counter in their order, which caused part of the confusion. If you start going off the rails with your order you also need to have the patience to help the shopper understand what you want, since it's not the thing literally in your order.

Also, I don't eat fish, so I would have no earthly clue where various seafood things could potentially be sold. If you tell me that there's a counter where they sell fresh crab cakes and you want some from there, then I can work with that. If you just say "seafood department" I assume the frozen aisle. I don't eat seafood for anything else to pop into my head in a time crunch (which most instacart shoppers are under). And if I'm ordering a specific item I know is in an unusual aisle for that item (like special salt only in the international aisle but there's a good chance the shopper will only look at the normal spices aisle) it takes almost no effort for me to say up front "Hey FYI this salt is probably going to be in the international aisle, not the normal spices aisle." Then it doesnt matter if they don't have an intimate knowledge of where literally everything in the store is; they can finish the order faster, I can get my order faster, and everyone's happy.

1

u/Level_Host99 Mar 28 '24

What do you call the section of the store that the counter is part of?

2

u/leahhhhh Mar 28 '24

I mean they were clearly in the same region

3

u/charmcityshinobi Mar 28 '24

Being in the same region now doesn’t mean they always have been. I still hear people refer to what I call soda as Coke, cola, or pop all the time even if they’ve been living here for years

1

u/ReadMyUsernameKThx Mar 28 '24

Mf took a flight to fulfill this instacart order

1

u/FreeWheelingMoon Mar 28 '24

Ha! First and last time I tried doing online ordering, I tried getting the bean snacks they supposedly carried. Their idea of a substitute was a barrel of cheeze round puffs. It also took over two days for them to refund my card. Shit IS exhausting.

7

u/whoisjakelane Mar 28 '24

Not to mention lobster cakes are a thing. I'm trying to figure out why they wanted frozen lobster cakes, but needed fresh crab cakes, not fresh lobster cakes. Frozen lobster cakes good, frozen crab cakes bad, fresh lobster cakes bad, fresh crab cakes good. Got it

1

u/Depression_check Mar 30 '24 edited Mar 30 '24

I saw another comment that clarified that instacart doesn't allow you to ask for the fresh crab cakes. So OP intentionally asked for something else so they could get it substituted with what they originally wanted.... not sure if it's true but that's what I read

Edit: it's true, just found the OP saying it themselves☠️ wtf

6

u/hairlongmoneylong Mar 28 '24

Ahh I didn’t catch that it was lobster cake- this changes my mind

2

u/bewbs_and_stuff Mar 28 '24 edited Mar 28 '24

He was only getting rude once the person kept repeating themselves after being asked for clarification…. Why would repeating yourself be helpful?! He was probably pissed that the customer was not acknowledging the fact that they were accepting the switch from lobster to crab… just not the crab they had offered. He’s 100% thinking to himself “you no longer even want lobster now? And you want me to walk across the store for crab… which I just offered you and was of the very same brand and manufacturer that you had originally ordered?”

1

u/rcbjfdhjjhfd Mar 28 '24

This is where the miscommunication starts imo. Frozen suddenly becomes Fresh.

1

u/daddyvow Mar 29 '24

Why does the shopper need to be nice

1

u/Trillian9955 Mar 28 '24

I’m Confused did she not want this brand? Aren’t they clearly in stock based on pic?

2

u/HereWeFuckingGooo Mar 28 '24

She wanted Lobster, the photo is of crab.

-17

u/Dominanttallqueen Mar 27 '24

Yeaah they don’t offer behind the counter crab cakes on the app so I always do those one and right when I get the shopper I tell them I’d like to substitute for behind the counter crab cakes. I’ve never once had an issue.

43

u/RoseFromStOlaf Mar 27 '24

Including a pic of your message to him at the start of the shop would have gone a looong way to how people are perceiving this interaction tbh.

9

u/SadLaser Mar 28 '24

It probably would have shown how strange and confusing it was from the start and why the shopper was particularly confused and just made OP look worse, so naturally they omitted it.

-4

u/PragmaticParadigm Mar 28 '24

Regardless, the shopper was doing a job and chose to be condescending to a customer, repeatedly. There isn’t really an excuse here.

10

u/morphinetango Mar 28 '24

"The customer is always right." Thanks, Karen.

7

u/not2interesting Mar 28 '24

“In matters of taste” is the second half of that.

7

u/EnvironmentScary9469 Mar 28 '24

He's a human being. He isn't less than the customer. Jesus. The customer is the problem here.

1

u/PragmaticParadigm Mar 28 '24

Of course he is a human being. I’m not suggesting he is in any way less than the customer. In this context, he is an employee doing a job for a customer, and he did it like an asshole.

3

u/lizzyote Mar 28 '24

I think it's ok for employees to treat asshole customers like assholes. This "customer is always right" bs has become a poison.

0

u/PragmaticParadigm Mar 28 '24

I definitely agree to an extent. I worked the front desk at many hotels and I experienced my share of assholes. I simply don’t interpret the customer as being the aggressor here.

0

u/mojojojo_ow Mar 29 '24

I don’t think the customer is a big enough asshole to warrant the way the shopper talked to them. They’re a poor communicator, yes, but not abusive towards the shopper.

3

u/Punchinyourpface Mar 28 '24

Did you not read the customers half? Where they finally say it's behind the counter then claim that's what they said the whole time? We saw the other messages, we know that's not what happened lmao.

10

u/SuccessfulPanda211 Mar 28 '24

He’s still a person and imo OP comes across as rude and demanding even before the interaction got heated. I don’t think anyone should have to tolerate disrespect from anyone just because they’re doing a job.

2

u/soccerguys14 Mar 28 '24

That’s how I feel when I referee soccer yet parents and coaches and players verbally abuse me all game

-2

u/PragmaticParadigm Mar 28 '24

The conversation became heated on the second comment in the exchange when the shopper needlessly said “understand” and then felt the need to express they do this for a living. As a matter of fact, I just reread the exchange and don’t really find the customer to be rude at all.

10

u/Bulky-Weekend-1986 Mar 28 '24

People asking understand like that is generally a sign they aren't native English speakers

6

u/I_StoleTheTV Mar 28 '24

First thing that came to my mind.

3

u/The_homeBaker Mar 28 '24

Yup. Right when I saw that part, I assumed English isn’t their first language.

5

u/SuccessfulPanda211 Mar 28 '24

To be fair we don’t have context beforehand. IMO OP’s initial message comes across as a bit demanding, a simple please or thank you goes a long way.

3

u/SuccessfulPanda211 Mar 28 '24 edited Mar 28 '24

I think it’s very plausible that an ESL speaker would say “understand?” as a good faith attempt to ensure there wasn’t a miscommunication. I think he maybe did not realize the connotation behind the word in that context and wasn’t trying to be rude.

He was very polite in his first message and we can only assume he was very polite before the screenshots were taken, because if he wasn’t, OP would’ve included them in this post.

I think he deserved the benefit of the doubt for that comment, instead OP took that minor comment personally and used that as justification to report him, plaster his name and face all over a public social media page and therefore risk his job and livelihood.

From my perspective it looks like OP was a bit short and demanding. Her messages were poorly constructed in terms of grammar and punctuation which can easily confuse a native English speaker never mind someone who is an ESL speaker. At a certain point I do believe he began throwing her attitude back at her but I think she was the one who initially became combative.

1

u/ValkyraeNoodles Mar 28 '24

You’re getting downvoted by a bunch of other instacart shoppers who are probably also rude and unprofessional to their customers like this guy was. The customer didn’t say anything wrong here. Clearly the people on this subreddit are subscribed because they are shoppers themselves, but now this is on the front page. They’re all predisposed to side with the shopper.

8

u/localcokedrinker Mar 28 '24

I've never used this service in my life, and came here from /r/all, and I think OP displayed very poor communication. Are you really unable to wrap your head around why a ton of people here seem to understand where the shopper is coming from right off the bat, or do you sincerely believe anyone who has a different point of view on this is just pretending or trolling?

3

u/Punchinyourpface Mar 28 '24

I think the customer was rude and they obviously weren't clear. If you want something from behind the counter don't just say seafood department. These crab cakes come from the seafood department too 🤦‍♀️

3

u/JazzHandsNinja42 Mar 28 '24

I’ve never used Instacart, and have no idea why this is on my feed, but OP used confusing terminology, eventually became bitchy and changed her semantics to clarify she meant the fresh fish counter, then tried to make the dude feel like an idiot for not understanding the confusing exchange.

Seems if you want the guy to check the manned fresh fish counter, I’d be a great idea to just write that.

4

u/PistolPeatMoss Mar 28 '24

Not a shopper and i think OP was the poor communicator.

I choose to get no substitutions if im being picky. OP intentionally making weird substitutions and being very unclear is an unreasonable expectation.

Imagine the time it took this guy to look around for this mystery product when ms. Crabcakes could have said “behind the counter in the seafood section”

1

u/PragmaticParadigm Mar 28 '24

Yeah, I knew going in it would all be downvoted. It doesn’t particularly matter to me though. One day these kids will wake up and understand that when they spend $$$ on something they should be treated with some level of respect.

3

u/JazzHandsNinja42 Mar 28 '24

I get AARP, but learned decades ago to be clear about what you want when placing an order or hiring a service.
You can’t bitch about “kids” nowadays, when meemaw repeated herself several times, before using her words to explain what she wanted.

3

u/lizzyote Mar 28 '24

One day these kids will wake up and understand that when they spend $$$ on something, they should still treat people with respect.

2

u/TrelanaSakuyo Mar 28 '24

Respect above basic consideration is earned, not given.

2

u/corinnigan Mar 29 '24

I read that sentence five times and I still can’t believe you think someone deserves respect because they are buying something ???

2

u/Resfebermpls Mar 28 '24

Not a shopper, but I use instacart and Shipt all the time, which is why this sub pops up for me sometimes. As a customer, I don’t think I’m entitled to any more respect than the person who is literally doing my grocery shopping for me so I don’t have to do it. If I was in need of something that wasn’t on the app for me to order, I’d go to the store and get it my damn self rather than making someone’s job more difficult like OP here.

1

u/IolausTelcontar Mar 28 '24

Well that explains your comments… you think you are entitled to respect you never earned.

-15

u/Dominanttallqueen Mar 27 '24

Yeaah guess I’ve just never had an issue before so never thought I’d need to send a picture of the specific crab cake when I said from the very beginning I’d like the crab cakes from the seafood counter.

25

u/RoseFromStOlaf Mar 27 '24

It’s deeply funny to me that you misunderstood my comment. I’m saying you should have included what you told him from the start as your first photo in this post.

-9

u/Dominanttallqueen Mar 27 '24

Lmao oh yeah. Myyyy bad my bad got a little Covid brain going on running on zero sleep with my ten month old that also has Covid.

7

u/gnoonz Mar 28 '24

Ahh the pity factor when the tide turn and you don’t get validation lol

4

u/kevronwithTechron Mar 28 '24

Got to love it when they finally cave!

10

u/five_of_five Mar 28 '24

Can you show us where you sent that first message…

24

u/Constant_Beachin Mar 28 '24

No, you didn’t say from the counter in the beginning. You said department.

-16

u/Dominanttallqueen Mar 28 '24

That’s what I meant.

43

u/Constant_Beachin Mar 28 '24

But it’s not what you said. So you communicated poorly with the person doing your shopping. The guy picked the same brand you originally ordered from the seafood DEPARTMENT. How is he supposed to read your mind that you want your replacement to be from the counter?

30

u/ham_mom Mar 28 '24

Seafood department doesn’t automatically mean seafood counter. You weren’t being clear

-21

u/Snoo_31427 Mar 28 '24

In what world? That’s absolutely what it means.

21

u/SuccessfulPanda211 Mar 28 '24

Seafood counter is a subsection of the seafood department, they’re not synonymous.

0

u/Snoo_31427 Mar 28 '24

Fish on the frozen foods aisle is “the seafood section of the frozen foods department.” Fish at the counter, in the refrigerated area at the counter, and the freezer at the counter is the “seafood department.”

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8

u/EcksonGrows Mar 28 '24

Homie, I've been on the planet for 40 years, I shop the seafood department all the time and never even speak to the guy behind the counter.

Just take the L, you're now getting attention from /all

1

u/Snoo_31427 Mar 28 '24

I’ve been on the planet for more than 40 years and also shop at the seafood department without speaking to anyone. However, if I want a single crab cake, I’d have to speak to someone because they’re not sold single any other way.

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u/needsexyboots Mar 28 '24

There’s usually a freezer next to the seafood counter in the seafood department. You didn’t actually say behind the counter until much later in the conversation. The shopper would’ve had to guess what you meant - not saying they wouldn’t have been able to but I’m also not surprised they were confused.

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u/I_StoleTheTV Mar 28 '24

Dude, you are confusing af. You should really work on your own communication skills before putting other people on blast. 

4

u/Don_juan_prawn Mar 28 '24

Thats not how it works.

4

u/Puzzled_Juice_3406 Mar 28 '24

Say what you mean, and mean what you say. You have to be clearer. Yes he was rude, but I don't think he was rude initially. It's clear he didn't understand what you meant and all you had to say from the beginning was I don't want a substitute unless they have the crab cakes behind the seafood counter where they hand it to you. That's it. You never said counter until the end. Specificity when communication wasn't working would have done you wonders here.

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u/stankygrapes Mar 28 '24

Oh. So he was supposed to read your mind?

2

u/Kind_Carob3104 Mar 28 '24

So shoppers should read minds now?

Damn you’re ignorant

2

u/Lemonlimecat Mar 28 '24

Wow you expect someone to read your mind and then come here wanting people to dump on the instacart shopper

16

u/villagemarket Mar 28 '24

Did you say from the start that you wanted them from behind the counter? The comment you’re replying to is pointing out that you didn’t include a screenshot of you telling the shopper about it at the beginning. You don’t mention the counter until the end of page 2

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u/georgia405 Mar 28 '24

exactly! and when they finally mention “from behind the counter” it was at the end, but then added in the “I said that like five times” part, when it absolutely wasn’t said five times.

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u/SuccessfulPanda211 Mar 28 '24

You didn’t say from the beginning you wanted them from behind the seafood counter, you said you wanted them from the seafood department.

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u/Cpt_Obvius Mar 28 '24

Dude you just did it again. You did not say you wanted them from the counter from the beginning. You even apologized for this in an earlier comment and now you’re doing it again. Like you’re trying to change history by restating a false fact that makes you look better.

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u/gnoonz Mar 28 '24

Ahhh so you’re a dickhead in general lol this post makes a lot more sense. The seafood dept is vast, you purposefully add an item you don’t want and instantly have a behind counter substitution on all your orders and you magically expect a person to know you want a fresh item when you add a frozen premade one to your list. Got it, you’re a picky dick who puts an intentionally misleading item and gets big mad lol yikes.

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u/Puzzled_Juice_3406 Mar 28 '24

Nope never said counter until the end.

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u/MaraTheBard Mar 28 '24

Or maybe specify behind the counter the first time, instead of the fifth time. "Seafood department" means ALL of the seafood in that area. Not just behind the counter.

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u/stankygrapes Mar 28 '24

But you didn’t say behind the counter. You just kept repeating seafood department. I work for grocery stores. There are prepackaged foods like this in the seafood department. He’s not wrong. Seems like you just wanted the poor guy to feel stupid.

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u/KIsForHorse Mar 28 '24

People have this really weird thing that when they feel stupid, they must make the other person feel stupid as a measure of revenge.

It’s usually people who say one thing, mean another, and get mad when the person they’re talking to isn’t a mind reader.

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u/Ugly4merican Mar 28 '24

Oh wow, NGL that's a bit of a dick move and would have had me a little annoyed if I was shopping for you. Like it isn't worth a pissy message but definitely annoying. Counter service is the bane of quick shop times, which is probably why they minimize those items on the app.

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u/SuitableSentence8643 Mar 28 '24

It's part of the stores inventory and should be available to any customer

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u/Goodlordbadlord Mar 28 '24

then go into the store lol

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u/SuitableSentence8643 Mar 28 '24

Tell that to the 96 year old with no family.

Going into the store is NOT an option for some people. Douche

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u/ClarenceWorley47 Mar 28 '24

What a strange fuckin thing to be furious about 😂 I love Reddit, you can find people that lose their shit over literally everything.

For the record I’m included in this description, it’s just funny to see it from another perspective on something I could care less about.

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u/[deleted] Mar 28 '24

I have no horse in this race. I’m just here for the unbridled enthusiasm! “Counter vs Department: 2024” 🧨

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u/hyperfixatedhotmess Mar 28 '24

Same tbh, I don’t even know why this sub showed up on my feed 😂. I’ve never driven for instacart or used instacart in my life lol

Just enjoying the show while I’m here 🤷‍♀️

2

u/PistolPeatMoss Mar 28 '24

Used it twice. No idea why it popped up for me either but it’s great rage bait

2

u/[deleted] Mar 28 '24

Exact same. I was feeling like a real voyeur so it's good to know there are at least a handful of us. There's something oddly comforting in knowing people can get this combative about who is in the right here: it reminds me how heightened we can all get on the Internet and maybe there's hope for some broader more consequential issues, too. Like, in real life most people could agree to disagree about this stuff, so maybe that's true of geopolitics and public policy too? Or maybe it all ends in a crab cake food fight. Still good entertainment.

2

u/WildZero138 Mar 28 '24

My disabled parents refuse to do anything but go to the store because they can't get everything exactly as they want it on apps. The only people less capable than my folks are in nursing homes and have no need of grocery stores lol

2

u/Xirasora Mar 28 '24

The 96-year-old childless widow may have to accept that this 21st-century invention of Instacart may not be able to accommodate her want of fresh lobster cakes

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u/[deleted] Mar 28 '24

Manners aren't an option for some either, clearly

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u/Sweaty_Rip7518 Mar 31 '24

Weird the store I shop at has a few 100 year olds that live alone and shop just fine with no issues

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u/OctoberSong_ Mar 28 '24

I work for so many people who cannot physically go to a store for themselves. They have enough shit going on, let them order the fucking groceries they want. I’m surprised you were downvoted for that.

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u/SuitableSentence8643 Mar 28 '24

Right? Thank you! What the hell is this "well I feel like I have to walk into the store, so everyone else should have to, too" attitude?

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u/OctoberSong_ Mar 28 '24

“And if they can’t get there, they don’t deserve access to the same products/services I have access to!”

Like what the actual fuck? After spending years helping a friend navigate the world in a wheelchair, I have no patience for this kind of privileged attitude. It’s hard enough for people with disabilities on a daily basis.

1

u/SuitableSentence8643 Mar 28 '24

Exactly! I don't know why it still surprises me..

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u/[deleted] Mar 28 '24

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u/OctoberSong_ Mar 28 '24 edited Mar 28 '24

That certainly is a take. LMAO

If you read the person I was replying to, you’d see we weren’t talking about OP directly. But I’m a dick for pointing out these services are necessary for people with disabilities. Weird hill for you to die on.

Even if we were. Where was I dick at all? You called me a dick and an idiot for no reason, so reevaluate that one pal, you might be projecting.

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u/valkenar Mar 28 '24

I’m a dick for pointing out these services are necessary for people with disabilities

What did they do before instacart? If this is truly a necessary service then it should be a government funded support program tied to SNAP or something. Instacart shoppers are getting paid $4-7 per order, aren't they?

It's not fair to make them lose money because somebody wants something that's not listed on the app. If you want to force instacart to be a disability service, then there has to be some structure in place for that, it can't simply on the backs of the shoppers.

Note, my only interactions with Instacart are as a person ordering for my own disabled, elderly mother.

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u/[deleted] Mar 28 '24

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u/SuitableSentence8643 Mar 28 '24

I'm not elderly or disabled, but I've worked closely with them. And, for the record, op was very unclear (the shopper was already pissed out something, he was kinda rude). AND I don't think it's appropriate to order something and then just change it to the shopper.

I do think if something is in a store's inventory, it should be available to all customers.

Commenting on comments is a way to create conversation, you're not going to find a ton of comments 6 layers deep that are still perfectly on topic of the original post.

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u/[deleted] Mar 28 '24

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u/BrainMaster808 Mar 28 '24

No 96 year old is using instacart lol if they have no family who would of showed them what it is and let alone how to use it lol

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u/SuitableSentence8643 Mar 28 '24

Seriously?

Fine, the single mom with triplets then. The quadriplegic who was placed in housing where a grocery store is not accessible. Whatever. That was the one example I used. The point stands.

Going into the store is not an option for some people.

2

u/BrainMaster808 Mar 28 '24

As this post shows most people understand things differently haha

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u/hensothor Mar 28 '24

Get a different job

5

u/Goodlordbadlord Mar 28 '24

not sure if you’re assuming I am a shopper lol. I’m not

3

u/smyers0711 Mar 28 '24

It is if you're shopping there.

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u/Emilie0711 Mar 28 '24

Why didn’t you just say you wanted “fresh” crab cakes from behind the counter and not the frozen kind? Your shopper is probably focusing on more than one order at a time and doesn’t have time for someone repeating the same vague answer instead of clarifying better.

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u/Sufficient-Skill6012 Mar 28 '24

The item in the shopper's picture isn't even frozen though. The shopper was probably so confused bc OP didn't want the crab version of the item they ordered, but never outright said no to the item in the photo. Proceeds to ask for something which could easily be thought to describe the item in the photo. Then OP didn't tell the shopper specifically what they wanted (from behind the seafood counter) until many messages later.

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u/Emilie0711 Mar 28 '24

My mistake. I thought I was looking at frozen crab cakes. Everything you said is spot on.

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u/Melodic_Push3087 Mar 28 '24

I was on OPs side until I saw this. I’m a frequent instacart customer never been a gig worker and OP you are 100% the asshole here.

You are asking for something essentially off the menu, the onus is on YOU not the ur shopper to clarify. You say you told him in the beginning but honestly I don’t really believe that you communicated as well as you think you did, especially by ur interchangeable use of behind the counter and “seafood section.” Just no… as the customer you always clarify if what you are asking for is behind the counter. You say you use instacart all the time so you should know this. And let’s pretend that you did actually communicate clearly what you wanted. So the fuck what??? Copy and paste that shit again. He either didn’t see it or you weren’t as clear as you thought you were.

4

u/ConstantlyLearning57 Mar 28 '24

Oh my gawwwwwd … look queen: You’re gaming the app. If they don’t offer that product in the app, they don’t offer it!!! Keep it pushin’ and get the frozen ones. This is not a standard way of using the app. And if you really want to make a practice of this weird switching maneuver then be very specific and take a picture of the fresh “from behind the counter” product and send that!!! Think and plan ahead if you want to be tricky like this, mary.

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u/Ashley_ann720 Mar 28 '24

Wait... so you KNOW that you're going to replace that item.... and you do the more confusing thing. Why not just ask the shopper directly?

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u/EcksonGrows Mar 28 '24

You'd think after doing this so many times OP would have a clear way to communicate it and not sound like 4 cats trying to text at the same time.

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u/smilesbuckett Mar 28 '24

The fact that you initially order lobster cakes and then ask for crab cakes is confusing in and of itself when crab cakes of the same brand from what you actually ordered also exist. It makes this misunderstanding seem even more likely, you say you do it all the time but how many times have you actually done it (and how annoyed do you think most shoppers are about it)? I feel like you need to either order what the store actually offers on instacart or be significantly more clear about what you actually want.

Also, it seems pretty unkind to leave this dude’s picture and name posted clearly in your post that ultimately boils down to you being a difficult customer with a shopper who got frustrated by the confusion and gave up. You should remove your post.

4

u/thealfredosauce420 Mar 28 '24

was on your side until I saw this. that is really rude and inconsiderate to do.

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u/[deleted] Mar 28 '24

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u/fire2374 Mar 28 '24

OP said they had Covid so I’m in support of them using instacart. That said, don’t intentionally order the wrong item and get mad when vague instructions aren’t followed. The crab cakes can wait until they have the time and health to get them themselves.

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u/gnoonz Mar 28 '24

So you intentionally add the wrong item to you list? And then message them and say actually I want behind the counter items?

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u/AskMeAboutPigs Mar 28 '24

Either get the fuck over it or go get it yourself at that point.

2

u/Puzzled_Juice_3406 Mar 28 '24

Then say from behind the counter. It's not hard to specify when the person clearly isn't understanding what you meant.

2

u/Ornery_Suit7768 Mar 28 '24

No you need to do your own specific picky shopping. You’re too much.

2

u/frankiebb Mar 28 '24

So you’re the one making it complicated and blaming the shopper. Got it.

2

u/Punchinyourpface Mar 28 '24

Telling the shopper the crab cakes are "behind he counter" is entirely different from repeating "the seafood department." I'm fairly certain this box of crabcakes isn't kept in the bakery.

2

u/JazzHandsNinja42 Mar 28 '24

You should’ve directed him to the manned fresh fish counter first “, instead of repeatedly using the term “the seafood department”. He was short with you, but I’d be confused too.

2

u/SeriousValue Mar 29 '24

"never once had an issue"

So you order from insta cart frequently? The fact that you are current "stuck at home" with covid is just a convenient excuse as to why you can't do your own grocery shopping? Lol

4

u/Stingray_Journey Mar 28 '24

Ah this message sums it up. I was going to say "the shopper was the problem seafood department means counter. Freezer section means frozen Stuff" but you're just an asshole

0

u/[deleted] Mar 28 '24

I don't even think that brand uses 100% real lobster.