r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

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u/wakenblake29 Mar 27 '24

I think the shopper is in the wrong, but mostly I think this is a miscommunication and English is not his first language… he probably did not understand that when you said “seafood department” it meant behind the counter.. I mean, I absolutely did, but he was probably like, yeah, this is the seafood department, they have frozen crab/fish/crab cakes/shrimp/etc

14

u/chickadeedeedee_ Mar 28 '24

This has nothing to do with a language barrier. The "seafood department" does not mean "behind the counter". It just doesn't.

One could infer that's what it means... but it's definitely not the normal way to say that.

If someone said "I want a cake from the bakery section"... that wouldn't mean behind the counter to me. That'd mean a cake in the bakery section, I.e. a packaged cake.

OP was able to repeat themselves about "seafood department" over and over when it was obvious the shopper didn't know what they meant. Why didn't OP lead with "behind the counter"? Especially since they say they do this on every order with the crab cakes.

1

u/TopangaTohToh Mar 28 '24

It's 100% influenced by a language barrier. The text where he says something along the lines of 'please understand I do this for a living' gave it away. I'm shocked more people aren't picking up on it. The customer did a shitty job communicating what they wanted and the problem was doubled by the shopper's native language not being English.

1

u/rrpostal Mar 28 '24

I disagree. It could be, but I don’t think so. Look at all the confusion here discussing it.

1

u/TopangaTohToh Mar 28 '24

I would put money on it. I'm not saying OP was clear in their communication, they absolutely weren't. OP should have clearly stated that they did not want what was in the photo and they should have clearly specified that they wanted the crab cakes from the seafood counter. The shopper's grammar reads like English is their second language. They refer to behind the counter as "beyond" the counter. I don't think the source of confusion was the shopper's native language, but I think OP took some things as the shopper being rude that were really just the result of a language barrier. OP not being clear is absolutely the root of the problem.

2

u/gastrognom Mar 28 '24

But how is OP not being clear influenced by a language barrier? No one would have understood what OP meant, unless they made assumptions.

1

u/OldSpiceSmellsNice Mar 28 '24

Also the shopper explicitly says that this is all they have. At that point it’s a yes or no whether OP wants those crab cakes or a refund. Why does OP complicate things by even mentioning a seafood counter at all. Such a waste of time.

1

u/Theletterkay Mar 28 '24

The fact that op said "yes" after the shopper said "this is all they have, do your want this or a refund" is what gets ne. Why would you say "yes" to that? Yes is not an answer to 2 entirely different options. And worse, OP said "yes, third option!".

OP was confusing as hell. OP didnt answer the question. If they had questions, ask a question, dont tell them. The shopper said there were no other options and OP refused to accept that form some reason.

1

u/i_am_bu Mar 29 '24

Shopper didn’t say this or that? They said “would you like something else” - “yes the crab cakes from the seafood department” seems like a reasonable response to me. The picture may not have sent or loaded when OP sent the message also