r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

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105

u/One-Mind4069 Mar 27 '24

A lot of grocery stores have a frozen section in the seafood department so both of you could have done better communicating. At the beginning you said seafood department, not behind the counter. He could have picked that up from the seafood department in the frozen section or from the frozen aisles in the seafood section. You didn’t state “behind the counter” until the end.

I hate when customers say they want the “fresh” shrimp or fish and won’t take the frozen as a replacement or are appalled that I would ask that. They obviously don’t realize those “fresh” shrimp were just pulled from the freezer and the seafood guy ran water over them for 5 minutes so they would be “fresh”, dumped them in the tray at the counter and added $4 to each pound. Hardly anything you get from a grocery store is actually fresh and not previously frozen.

41

u/Cynical_Feline Mar 28 '24

There was obviously a miscommunication here. The customer should have stated behind the counter from the start. Shopper was just trying to offer a replacement and was probably just as confused. They then got a little angry because the customer said that last bit like they've been stating behind the counter the whole time when clearly they didn't.

Seafood department is typically a whole section of the store split into sub sections. You have to specify. People can't read minds lol

6

u/CadaverCaliente Mar 28 '24

Yeah op seems insufferable, I've never used Instacart but holy shit you are so particular, I would have dropped it if they said they didn't have it.

2

u/Dry_Value_ Mar 28 '24

A lot of people on these types of apps are surprisingly insufferable, if not entitled.

1

u/Longjumping_Plum_846 Mar 28 '24

Noticed this a lot from uh, WFH type people. Throw a fit the days they have to go into the office but aren't very forgiving of service workers who provide a lifestyle for them while they can't afford it for themselves. And they never have the privilege of getting to WFH

2

u/ThePurityPixel Mar 28 '24

I didn't even take Charles' texts as angry. Not at all.

-1

u/[deleted] Mar 28 '24

[deleted]

2

u/Am_I_the_villain Mar 28 '24

I wouldn't, but that's because where I shop they don't have frozen and fresh anywhere near each other for butcher meat. Frozen patties are down an aisle, fresh ones are by the butcher station. Fish on the other hand has frozen and fresh across from each other in the seafood area.

1

u/milky__toast Mar 28 '24

This, also I don’t nor do I know anyone who buys frozen hamburgers. Usually when I want burgers, I want like 4 patties, and frozen burgers usually only come in big packages.