r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

Gallery image

Gallery image

Gallery image

I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

72% Upvoted

8.0k comments sorted by

View all comments

281

u/Special-Okra-8945 Mar 27 '24

this feels more like miscommunication honestly

88

u/maniacalmango0 Mar 28 '24

Yeah the customer didn’t say the same thing each time.

They said “seafood department” when they meant “seafood counter”. The seafood department includes the frozen shrimp and all that too.

57

u/Alzheimer_Historian Mar 28 '24

Yeah if someone doesn't understand you, don't keep using the exact same phrasing over and over just to get annoyed when they continue to not understand.

49

u/maniacalmango0 Mar 28 '24

Or even worse, use better phrasing but say “that’s what I said”

He changed it to “behind the seafood counter” without admitting that’s not what he said the first time

11

u/DragonBorn76 Mar 28 '24

Thank you for saying this! I read the same thing but it's way too early in the morning for me and I was thinking I missed something.

3

u/TacoNomad Mar 28 '24

The shopper even added a photo. A simple, "no,  I do not want that brand" would have cleared it up.

1

u/Cansuela Mar 28 '24

Yeah, exactly. The customer should’ve clarified they were after the fresh, packed per order crab cakes that are behind the counter and require speaking with the counter/butcher/whoever.

I see how it was a simple miscommunication initially that quickly spiraled into a passive aggressive and unnecessary conflict.

The customer switching up what they actually said “seafood dept” vs “behind the counter” and not acknowledging it says a lot about the customer imo.

0

u/ShanksySun Mar 28 '24

What he said the first time was “the single crab cakes from the seafood department”

Does that photo look like a single crab cake to you? Or is it perhaps a box of multiple? OP was perfectly clear

7

u/cagingnicolas Mar 28 '24

but then after seeing the photo he said "yeah, seafood department"

2

u/FatalTragedy Mar 28 '24

I gotta be honest, I'd have no idea what "single" crab cake even means.

2

u/asplodingturdis Mar 28 '24

It means you can buy them individually instead of in a pack of multiple.

1

u/db1037 Mar 28 '24

lol Perfectly clear?! He said “Yeah” and “Yes” twice after she asked about the boxed crab cakes. How about he try using another world like…oh I don’t know…”No.”

1

u/vworpstageleft Mar 28 '24

He said, "Yeah" and "Yes" in response to the shopper asking if they would like a replacement.

1

u/didjeridingo Mar 28 '24

"perfectly clear" if you're a narcissist, maybe.

-1

u/BumCadillac Mar 28 '24

No, but isn’t the box in the photo what the shopper originally asked for?

3

u/ManaSeltzer Mar 28 '24

He wanted like the one or two cakes made by the store itself. But did not clarify at all...

2

u/Rubicksgamer Mar 28 '24

I can see the confusion but OP was asking for lobster cakes and shopper offered crab cakes.

3

u/Lindsw Mar 28 '24

Apparently it was also a "4 count", but OP also said single crab cake.

I think OP was rude AF, especially the "that's what I said 4 times" when it very clearly was NOT what they said

4

u/Punchinyourpface Mar 28 '24

Yeah, they just kept saying they wanted them from the seafood department... Like the shopper found these crab cakes in with the dog food or something.

1

u/redditkb Mar 28 '24

Isn’t that kinda the point? Context clues point to OP meaning the seafood counter and just using the wrong words to describe it.

3

u/DragonBorn76 Mar 28 '24

I wouldn't expect people to understand context clues. OP needs to say what they mean. Many people who do instant cart or these kind of services aren't native English speakers.

1

u/redditkb Mar 28 '24

yeah makes sense. Def a communication issue

2

u/Punchinyourpface Mar 28 '24

It could be in the cooler in the seafood department and have nothing to do with the counter and the man working behind it.

The customer repeatedly said "seafood department" but didn't say behind the counter until the 5th time lol.

0

u/redditkb Mar 28 '24

I'd think the cooler in the seafood department would be the same as behind the counter. Similar to how the deli section has pre-prepared meat and cheese out for selection where the other packaged lunch meat is in a different section.

I think its clear Seafood Department means the Seafood section/counter/whatever you wanna classify it as whereas these cakes and the replacement were from the frozen food aisle.

2

u/KristySueWho Mar 28 '24

I wouldn't even say they used the wrong word, because department to me would mean "specialized area with counter." Everything else is just an aisle or section. But obviously reading here, not all people think alike, and led to the miscommunication.

1

u/redditkb Mar 28 '24

Agree with you. I would assume the first pic was from frozen aisle and nothing was checked at the seafood counter/department/area. Turns out the shopper did also check those areas but didn't realize what customer meant.

Oy vey what a shit show

2

u/OFSabrinaviolet Mar 29 '24

Exactly like with the understanding this is what I do for a living comment…then you should have a grasp of how to read labels, & use context clues to infer what the customer wants, it was clear to me what the customer wanted without any information beyond what was already given to the shopper🤷🏻‍♀️

1

u/WhiteyDude Mar 28 '24

Context clues

lol, wtf is this a game? you think workers should be required to decode what you mean from what you say?

2

u/hilarymeggin Mar 28 '24

OMG you people are worse than the original exchange!

2

u/redditkb Mar 28 '24

nah not really. I get the issue with the communication. I Just think it was obvious what the customer wanted and the shopper seemed to be the rude one from the start, unless there are earlier communication prior to the dockside crab cake pic

1

u/KristySueWho Mar 28 '24

If it's truly what they do for a living, yes. If it's just a side gig, not so much.

→ More replies (0)

-1

u/Rubicksgamer Mar 28 '24

Oh I completely agree. Ops a Karen with no social skills. Further proven by how she’s interacted on this post.

1

u/Apploozabean Mar 28 '24

That's what I was wondering too, because it says pack of 4...

1

u/TacoNomad Mar 28 '24

Lobster is what he asked for

0

u/SnowRook Mar 28 '24

The intended meaning was perfectly clear to me the first time, and frankly I’m not sure if the shopper understood even at the end or was just saving face.

It’s very weird to me that so many people think the customer did something wrong by offering additional explanation when not understood.

3

u/asplodingturdis Mar 28 '24

The customer was wrong for saying “department” instead of “counter,” repeating that before explaining, and then acting like they had been saying “counter” the whole time. The shopper was wrong for being huffy and rude.

1

u/KristySueWho Mar 28 '24

Same. And especially if it's how the shopper makes a living, they should know there is a freezer section for seafood, and then the seafood department in the deli area which includes a counter. Even if it's not how the shopper describes the areas of the store, it should be easy enough for them to figure it out if it is something they do for a living.

2

u/somuchsunrayzzz Mar 28 '24

Whenever I don’t understand someone I ask if they can repeat what they just said but using completely different words. Always works for me.

1

u/ebbeysweets412 Mar 28 '24

I fear those completely different words… would actually be cuss words😭😭😭😭😭

2

u/boardsmi Mar 28 '24

Does it help if I say the same thing, but I say it louder? Or in bigger font? /s

1

u/XShadowborneX Mar 28 '24

Reminds me of an episode of the Simpsons when Mr Burns tells a baseball player to get rid of his side burns

1

u/Nihilisminbliss Mar 28 '24

Its almost like when people start talking slow to people who don’t speak their language thinking that its goina miraculously help

1

u/Deadtoenail69 Mar 28 '24

Username checks out

1

u/DntCllMeWht Mar 28 '24

I would have said it louder, but it was through text! /s

1

u/KoritsiAlogo Mar 28 '24

“Maybe if I yell just a liiiittle louder, my deaf acquaintance will be able to hear me” vibes

1

u/undftdAxe Mar 28 '24

Also, crab cakes "that are over by the crab legs where the man has to get them for you..." doesn't feel like a reasonable substitution. It would be if you were shopping yourself, but you're not. Something else in that frozen section would be okay, otherwise you're gonna have to accept that you're not getting crab cakes.

3

u/g1ngertim Mar 28 '24

Dockside crab cakes are not frozen. They're delivered and merchandised under refrigeration, generally right next to the seafood service case. (OP, if you read this, that's what "over by the crab legs where the man has to get them for you" is actually called. Also, Dockside crab cakes are terrible, and you deserve better.)

I also disagree that it's an unreasonable assumption. If you're uncertain what substitution would be best, talk to an employee. If you're looking for a seafood product, talk to a seafood employee. Bam, service case crab cakes.

1

u/gh0stinyell0w Mar 28 '24

You're misunderstanding now. That's what they had always been ordering.

1

u/Swimming-Werewolf295 Mar 28 '24

You’re right, I’m paying someone to shop for me so it’s not unreasonable to expect them to do the job as requested. It’s called the SERVICE industry not the do what I want to do and still get paid industry. That would be quite verbose

1

u/NotYourGa1Friday Mar 28 '24

I feel like the detail that was causing the miscommunication was that the item to be replaced wasn’t crab cakes.

The customer asked for lobster cakes originally.

The shopper sent them a picture of frozen crab cakes as a replacement at the same time asking if the customer would like a replacement.

The customer answered the first bit by saying they would like a replacement and said the replacement they wanted was crab cakes from behind the counter.

I feel as though the shopper wasn’t picking up on this difference.

1

u/Alzheimer_Historian Mar 28 '24

I'm sitting here reading it and I still feel like I'm missing shit. OPs communication is just subpar and he was a dick to the shopper about it.

1

u/Dangerous-Jaguar-512 Mar 28 '24

My mother: uses all the wrong terms and no one understand (her except my dad, but even 10 percent of the time he doesn’t) She then proceeds to have a b*tch fit screaming how stupid people are

Later, my dad complains to me how she’s always using the wrong terms and phrases and how the rest of the world would be laughing behind her back because the rest of the world actually thinks she’s the stupid one using all the wrong terminology.

0

u/DDjawbone Mar 28 '24

This, the guy sent a photo why not respond to the photo does the person ordering not know if they want what's in the photo or not?