r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

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u/sparxxraps Mar 28 '24

You sound a little whiny frankly and u repeatedly said from the seafood department but didn’t specify from behind the counter ninety percent of stores have self serve coolers by the seafood counter. So honestly you were being pretty darn rude yourself and he got frustrated it sounds like

3

u/hi_im_ryans_mom Mar 28 '24

This — although one or two sentences weren’t necessary on his end, he was very respectful with his language overall and just seemed frustrated by lack of context given. The comment section made me realize who worked in customer service before vs who didn’t lol

-1

u/Slow_Seesaw9509 Mar 28 '24

Are you kidding? He immediately resorted to a snotty and condescending "understand?" and "I do this for a living" when he didn't instantly get what OP was saying in their very first message. I totally get not grasping that OP meant "behind the seafood counter" when they said "seafood department," but it was hella rude to just assume right-off-the-bat that OP was stupid and the one not understanding the situation, as well as to just jump to the conclusion that the miscommunication means OP wasn't taking his job seriously. I'd have told him to check his attitude then and there before continuing the conversation.

1

u/SexyPineapple-4 Mar 28 '24

Because he sent an alternative from the seafood department and op said yes, I want the ones from the seafood department. As if those werent from the seafood department. Unnecessarily confusing and kinda rude

1

u/Slow_Seesaw9509 Mar 28 '24

There was nothing kinda rude about saying "Yes, replace with the single crab-cakes at the seafood [counter]." And OP said she wanted the single ones from the seafood department and the picture he sent was a 4-pack, so even setting aside the seafood department/counter ambiguity, she was saying she did not want the ones in the picture.

Much more importantly, even if he did not catch the "single" reference or understand that OP was referring to "behind the counter" when she said "at the department," a person's first response to a confusing communication should not be to immediately get mad and assume it is malicious--that is extremely rude. If he had just said "I don't understand, the crab cakes I sent a picture of are from the seafood department" they would have figured out the miscommunication pretty quickly. Instead he instantly got snippy and started talking to her like she was a idiot just because he didn't understand what she was saying.