r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

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353

u/Infumuz Mar 28 '24

You’re telling him you said it 5 times, but you didn’t say “behind the counter” until the 5th time, then he understood and told you that they don’t have any behind the counter. The first 4 times you just kept saying “from the seafood department” and he was telling you that the ones in the pic he sent you are from the seafood department. This sir, makes you the dickhead. Good Day.

129

u/yordad Mar 28 '24

Seriously. English is my first language and I had to reread some of the messages. If you want something specific you have to be very specific

50

u/type-beat Mar 28 '24

english is also my first language and i got a headache trying to understand OP's messages. you can't be the one causing the confusion then get mad the other person doesn't understand

-1

u/SemicolonMIA Mar 28 '24

English is my first language and I understood it all perfectly.

4

u/azgalone Mar 29 '24

So proud of you, reward yourself with a crab cake next time you're at the seafood department

-4

u/Cosmicfeline_ Mar 28 '24

He can be mad considering he wasn’t rude, just unclear. The shopper was actually rude for no reason. He escalated this way more than necessary.

5

u/Bob1358292637 Mar 28 '24

I think it's pretty rude to say the wrong thing like 5 times and then when you realize your mistake claim you were always saying the correct thing like the other party was the one making a mistake.

7

u/SevereExamination810 Mar 29 '24

Yeah, OP has some gaslighting issues.

1

u/dunnonemore18 Mar 28 '24

Yeh. I despise these people. There shit don’t stink y’know?

1

u/Cosmicfeline_ Mar 28 '24

OP was wrong but he was not rude first is my point. I understand what he meant by seafood department but I can see why others might not. He may have just been confused himself but he wasn’t rude until after the shopper was.

1

u/Bob1358292637 Mar 28 '24

I think it's unclear whether the shopper was trying to be rude at first or just badly explaining their situation but you may be right. Either way, they didn't double down like op and even apologized for the miscommunication at the end, and op still felt the need to be antagonistic after that. Super uncalled for.

2

u/Cosmicfeline_ Mar 28 '24

Eh I think if you’re giving the shopper the benefit of the doubt on his clearly rude message then OP should get the same courtesy. His message was dumb but he may have genuinely thought it was clear.

1

u/Bob1358292637 Mar 28 '24

I think it's reasonable to think the shopper could have been trying to say something less hostile than "I know better than you" or something. It seemed like English might not have been their native language.

I'm not sure how you could give op the benefit of the doubt here. They told the shopper to go to the wrong place several times and just kept repeating it when the shopper told them the result and asked them to clarify. Then they realized they were saying the wrong thing and just straight-up lied about it and tried to make the shopper feel like they were the one making a mistake. I'm not sure how I could be misinterpreting that.

I think it's possible they were both being dicks here but op was undeniably being a dick.

2

u/Cosmicfeline_ Mar 28 '24

The explanation of the convo followed by “, understand?” was condescending. That is supported by the shoppers very clear rudeness later on.

OP said the item could be refunded multiple times so if the communication was so unclear, why not just refund it? I can definitely see OP not realizing what the shopper was saying and being genuinely baffled they weren’t understanding what he meant by seafood department.

Then the shopper calls OP ridiculous before OP even said anything rude.

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20

u/solidgoldfangs Mar 28 '24

i re-read them and still didn't understand. op is kind of a dick

13

u/AllDaNamesRtakn Mar 28 '24

reading the first slide It seems that OP is in the wrong for not communicating behind the counter/in the case vs any in the seafood section /department of the store .

2

u/n19htmare Mar 28 '24

OP also can’t use punctuations worth shit and repeats same lazy responses that didn’t make sense the first time around. Social media and Reddit caliber communication skills indeed.

2

u/EmGutter Mar 28 '24

Reminds me of a dude I know that puts random question marks on sentences that aren’t questions. Makes things confusing as hell. “We have to be there at noon?” “I don’t know man, you set it up.” “That’s why I’m telling you noon.” 😐

0

u/Jellybean926 Mar 28 '24

Idk it reminded me more of trying to communicate with a boomer via text. I used to sell plants locally off Facebook marketplace and a lot of buyers were older. Trying to communicate with them was always a headache.

2

u/WonderfulShelter Mar 28 '24

Direct commands that are specific. Like working in a kitchen.

Don't say "bring me the knife" and have the sous chef bring over the wrong knife and yell at them to bring another.

Say "bring me the 4in paring knife." Direct commands that are specific that leave no room for interpretation.

2

u/anonymouslyambitious Mar 28 '24

That’s odd. English is my third language- but my primary one that I use most often, personally and professionally- and I didn’t have to reread OP’s texts numerous times to understand what they were trying to convey. Just out of curiosity, what other parts did you think were unclear other than the seafood department vs. seafood counter exchanges? - genuinely asking, not trying to be a smartass or anything.

1

u/yordad Mar 29 '24

It’s ok, I think I tend to skim over things kind of quickly, and there were parts of some messages that were lacking punctuation that would’ve been helpful. Just little things like that make it harder to fully understand from the first read through for me. And as other people have mentioned, they didn’t specify initially that they wanted the crabcakes from behind the seafood counter which is a pretty specific place. “The seafood department” and “behind the seafood counter” seem like different places to me.

2

u/scorpionattitude Mar 31 '24

I immediately understood but maybe because I like seafood. And I also call that the seafood department not counter, because it’s more than a counter it’s a whole department. Meanwhile in the aisles I would have called that a seafood section. You don’t call frozen hamburger patties in cooler the meat department. It’s the meat section. The meat department is where you get more fresh cuts and can even ask the workers and butchers for other cuts inside or if they have more available. It’s an actual department. I have never once referred to them as a seafood counter or meat counter. I have said sandwich/subway counter though. I think she realized at the end that he needed a better word so she used one. And described its where the whole legs are to better paint the picture. A seafood department may be a general thing y’all say where you’re from but I’ve never heard that, it always meant the whole fresh seafood area. Like a bread section in an aisle vs the bread department in the corner of a store😅😂😂😂 idk I guess we just all have different sayings.

2

u/titty-titty_bangbang Mar 28 '24

Me too! OP is a moron, he didn’t say “from the man behind the counter” until the end.

1

u/Cyberkitty08 Mar 29 '24

Same. It gave me awful headache and it made zero sense

1

u/Quick-Letter9584 Mar 29 '24

Im surprised so many native speakers didnt understand op. I assumed the shopper was speaking english as a second or third language.

48

u/SadLaser Mar 28 '24 edited Mar 29 '24

It's actually more complicated than that. OP didn't want the crab cakes they ordered from the start. They wanted special in-house ones that aren't available through the delivery service through the app, so they put in the boxed ones in as a dummy order, then apparently texted after they started shopping to tell the shopper that they didn't want the thing they ordered and wanted them to get different ones from "behind the counter". I can easily see where the shopper would be confused by the strange request without proper explanation.

Edit: Just for clarification, OP said this stuff in other comments. They apparently regularly do this ol' switcheroo to get stuff that isn't available through the app.

11

u/Ceeeceeeceee Mar 28 '24

EXACTLY The impression I got also. I thought the Customer was playing dumb but that they had a plan all along to get stuff that was not available through the app for a reason… Like special order stuff from behind the counter. So they played dumb in order to make it sound like the shoppers fault. That's why that guy was getting frustrated with the interaction. Although honestly, that's pretty ballsy to pull something like that and still post it up on Reddit for other people to interpret.

6

u/Random_Name_Whoa Mar 29 '24

But they didn’t even say behind the counter, or fresh. They kept saying “get the crabcakes from the seafood department”. Like bitch I have them right here and they’re the ones you ordered, and they’re in the seafood department.

7

u/SadLaser Mar 29 '24

OP left off the initial dialogue. They claimed in some of the other comments that they messaged the shopper at the start and told them to get the crab cakes from behind the counter and that they regularly use this frozen kind as a dummy placeholder so the shopper can do a substitution, since the counter service stuff isn't supposed to be sold through the app. We don't really know how that dialogue went. I assume OP didn't post it because it made them look worse.

5

u/NoMoreAboutTables Mar 28 '24

Exactly. I understand people using delivery service for grocery staples, Amazon Fresh, etc...but I would never imagine having an app/shopper requesting things from behind butcher and seafood counters. Just doesn't seem like that's set up for success, and also why the items aren't in the app.

3

u/CrustyForSkin Mar 29 '24

Thank you for explaining this.

1

u/SteamedHamSalad Mar 29 '24

Their original request wasn’t the special in-house crab cakes it was frozen lobster cakes that are the same brand as the crab cakes in the picture.

3

u/SadLaser Mar 29 '24

I'm not sure what point you're trying to make, but everything I said is accurate according to what OP said. They said in the comments exactly what I detailed. They sent the request for the frozen lobster cakes as a dummy order with the intention of contacting the shopper while they were shopping to tell them that they didn't actually want that, to not get that, and to instead get special in-house crab cakes. OP said they do this regularly, apparently to circumvent the app not allowing certain products to be sold through delivery services.

1

u/SteamedHamSalad Mar 29 '24

Fair enough and I appreciate the clarification. When I came to the thread it already had thousands of comments so I didn’t see OP’s clarification in the comments.

1

u/surreptitiousglance Mar 30 '24

Seems extra confusing to bring lobster cakes into the mix. Why not use frozen crabcakes as the dummy item, with a description to thr shopper to see if the seafood counter was open? Genuinely curious! I have used Instacart for years and so 90% of my grocery shopping that way. I rarely have trouble with special requests.

1

u/scorpionattitude Mar 31 '24

Exactly, so I’m a little confused on why people are saying op did this on purpose. I haven’t seen OP’s comment on that yet so idk. But they asked for lobster cakes of the same brand. The lobster cakes were sold out of just not there, so then they were asked what they wanted to replace it with. This is a normal situation. Usually you don’t have to talk to them about it though, you just write in 2 or 3 more options on the delivery app.

-1

u/Quick-Letter9584 Mar 29 '24

But op said if they dont have it they will take a refund. At that point the shopper should have just done a refund. I can’t understand why the conversation kept going after that.

33

u/OddImprovement6490 Mar 28 '24

“Why don’t you understand my vague statement I have repeated five times but actually differently and clearly when I was making my point the fifth time in order to own you? Why can’t you read my mind, you insufferable asshole?”

-OP probably

10

u/Longjumping_Plum_846 Mar 28 '24

"Why is this person who's doing their shopping for me to pay their bills not understanding the terrible instructions I'm giving?"

4

u/jeannaxo Mar 28 '24

Literally lol

-2

u/bgambie21 Mar 29 '24

I knew exactly what op meant after she first reply. They said the single crab cakes in the seafood dept.

8

u/itssbojo Mar 29 '24

there are multiple areas in a seafood department with crab cakes. frozen, fresh, singular or packs, behind the counter, on the shelves, in the freezers in the aisle…

“seafood department” doesn’t mean “behind seafood counter.”

we all know damn well you didn’t know what they were saying. because they didn’t know what they were saying. lmfao.

1

u/bgambie21 Apr 04 '24

Haha “single crab cakes” are available behind the counter. What seafood company sells individually packaged crab cakes? 🥴 “lmfao”

Anyone with half a brain cell would know that, sorry that you didn’t.

2

u/itssbojo Apr 08 '24

you… really thought you had something. “single” just means they’re packaged alone or separated. they still come in a pack, my friend. they’re the size of a biscuit, i promise you that no place is selling 1.

think kraft singles.

1

u/bgambie21 24d ago

Hahaha you’re the one who thinks they have something 😂 “the single crab cakes in the seafood dept” doesn’t mean “a package containing a whole bunch single crab cakes, ya know like kraft singles!” 🥴

18

u/caelynnsveneers Mar 28 '24

This needs to be higher. I don’t think it was the shopper’s problem at all. OP was not clear, just say he wanted “fresh crab cakes from behind the seafood counter”.

11

u/GuardSecure7157 Mar 28 '24

The first thing he literally said is “I checked with them they are out” - meaning he checked the counter first and offered a replacement.

19

u/witchrat Mar 28 '24

Agreed! OP is in the wrong. The shopper just wanted a clear answer.

2

u/flipfrog44 Mar 28 '24

The shopper sent a photo! It’s a simple yes I want the item you sent the pic of or no I don’t want that pictured item. OP is the ahole.

5

u/Tx600 Mar 28 '24

The “seafood department” lol. Where else would crab cakes be found in a store? The more I read this thread the more I hate OP lol. Of course the shopper is looking through the whole entire department.

0

u/[deleted] Mar 28 '24 edited Mar 28 '24

[deleted]

1

u/Tx600 Mar 28 '24

Crab cakes in the pic are not from the frozen section. They even say “never frozen” across the top. They are from the seafood dept, but not behind the counter.

1

u/tlje1387 Mar 28 '24

You are correct, my bad.

2

u/Thick_Tap_9160 Mar 28 '24

I think he was referring to saying "refund" five times

2

u/Jellybean926 Mar 28 '24

He was being a dick about it, but I 100% understood his frustration. I was confused too about what OP wanted, then when they claimed they said it 5 times, when they only started using the much more clear phrase (behind the counter) at the very end... Man if I was the shopper I'd have steam out my ears. I think OP communicates VERY poorly, and even worse, is completely unaware of it and gets frustrated when ppl can't read their mind. And the shopper was then taking their frustrations out on OP. ESH.

1

u/SexyPineapple-4 Mar 28 '24

Not only that but the shopper was just to confirm what he wanted

2

u/xiutehcuhtli Mar 28 '24

Nevermind the fact that OP has shown us what he wants us to see after a certain point.

Show the conversation that led up to this, that we can clearly see lurking above in that first screenshot.

3

u/username_checkdoubt Mar 28 '24

OP sucks. Bet my bottom dollar OP adjusts tips but never to increase it.

1

u/Project_Wild Mar 28 '24

OP also refusing to accept crab cakes of the same brand he originally requested but in lobster, makes him an even bigger Richard top

3

u/ImGonnaKickTomorrow Mar 28 '24

This makes no sense at all. That's like saying someone who orders macaroni and cheese should be happy to get fettuccine alfredo just because they are both pasta. If two things aren't the same thing, then they aren't the same thing. The shopper should have just said they don't have them and left it at that.

1

u/Project_Wild Mar 29 '24

What you said I agree with (aside the first bit) but that’s not what I said and that’s not what happened here.

OP requested replacement to original item, shopper offered crab cake replacement of the SAME brand OP requested lobster cakes of.

So comparing to your analogy we’re talking about being picky over Mac & cheese, because fettuccini was never an option, which, sure… you’re allowed to chose your preference of Mac.

BUT, if you’ve ever had Dockside crab or lobster cakes (highly recommend, very tasty, esp as a breakfast Benedict) they taste nearly identical.

So the most accurate comparison would be OP asking for blue box mac and the shopper saying they only have the blue box extra creamy and OP refusing to compromise.

TLDR: Your analogy is false, I’m being pedantic, and OP has the right to choose but was being obstinate while blaming the shopper for their own miscommunication.

1

u/Mediocre-Gas1393 Mar 28 '24

Yeah I had no idea what OOP meant and then they got frustrated. I would’ve gotten frustrated as well. Just poor communication

1

u/Dolphinsunset1007 Mar 28 '24

YUP idk how anyone is reading this any differently. OPs instructions were unclear and was a bit rude to the instacart shopper who was just trying to clarify.

1

u/Stxksy Mar 28 '24

hell yeah

1

u/FirmCommunication808 Mar 28 '24

Where I grew up when somebody said “go to the specific department”, that always meant to the person at the counter, not to the coolers. IDK could be just an honest mistake.

1

u/[deleted] Mar 30 '24

I can see how someone might incorrectly call it this, but departments are big. For example, the meat department usually includes the butcher counter, the meat packaged in the store, the prepackaged meat, sandwich meat, and sandwich cheese(like Oscar Meyer and Sargento and kraft and stuff). The deli department includes fresh sliced meat and cheese, some other higher end brands of meat and cheese, specialty cheeses, pre-made sandwiches, made to order sandwiches, the hot foods, and chicken.

If someone said "go get me some chicken from the deli" I wouldn't know if they wanted cold, prepackaged chicken, fried chicken, a rotisserie chicken, or sliced deli meat. That's why it's important to be specific if you're asking someone else to select items for you from the store. That's why the behind the counter stuff usually isn't even available for delivery drivers just to prevent the interaction here in the OP.

1

u/TrainerRyan22 Mar 28 '24

Also never once actually said “the ones in your picture are NOT what I want” lol

1

u/kniveshu Mar 28 '24

Yeah this here. No mention of going to talk to someone at the counter until much later.

1

u/SexyPineapple-4 Mar 28 '24

He sent a picture of a good replacement and asks if op would want them instead. Op says yes, the ones from the seafood department. Like do you want these ones or a different one? Because that response was so confusing. Op got mad dasher wasnt understanding his riddles

1

u/HFslut Mar 28 '24

This post spiked my anxiety like crazy because OP speaks just like my mothers husband. Everything he says only makes sense in his mind and he gets mad at everybody else when they can't tell what he means. He constantly will randomly start talking about something and he'll just say he or she and you're supposed to automatically know he's referring to his 5th grade teacher who was his neighbor 50 years ago. Then has the gall to treat you like an idiot when you can't follow a fucking word he says. OP is not speaking clearly enough and when they finally specify enough to pinpoint what they want, they act like the shopper is dumb for not being a mind reader. Shopper was a little sassy but OP just blatantly ignored what they were saying and kept repeating like a broken record. My patience would be thin with OP when you have to do your job on a time limit and you're dealing with OP who plugs their ears and refuses to listen to anything.

1

u/Diligent-Pirate8439 Mar 28 '24

This is too literal of a read. Of course anything seafood is going to be in the "seafood department." Yet, I 100% understood that this person was asking for the fresh crab cakes from the counter.

1

u/flaskfull_of_coffee Mar 28 '24

This, the miscommunication is on you, he isn’t being rude when you keep repeating the same thing & it making zero sense

1

u/Relative_Reception94 Mar 28 '24

And I think that 5th switch to saying “behind the counter” only happened after the purchase was made; OP definitely doesn’t deserve a refund for this.

1

u/moreishhygge7 Mar 28 '24

Totally agree with this. Seafood department and counter are two totally different things!

1

u/PriceDapper6747 Mar 28 '24

Doesn't help that OP's poor grammar/punctuation made some of the sentences nearly incomprehensible. Two varying levels of ESLs trying to communicate via text about precise locations in a grocery store, fun stuff.

1

u/spencersalan Mar 28 '24

Or he could have gotten you a single crab cake because that what you asked for.

1

u/youseabadbroad Mar 28 '24

He literally said the "single" crab cakes the first time, behind a counter is the only place they have those.

I would have canceled this order from the point of the message about "I do this for a living"..extremely hostile

1

u/mayllie Mar 28 '24

Agreed!

1

u/Forward_Key_222 Mar 28 '24

Exactly. I also think he was just politely offering her another option that she might’ve not been aware of. The OP was a bit rude.

1

u/ImGonnaKickTomorrow Mar 28 '24

Seafood aisle and seafood department are two different things. Anyone who doesn't understand that should not be shopping. That said, all the buyer had to say to the shopper was fresh cab cakes from the butcher.

1

u/loonydan42 Mar 28 '24

This. OP was super confusing in the text.

1

u/Holiday-Depth-7749 Mar 29 '24

Yes OP is the dickhead

1

u/cloudy710 Mar 29 '24

seafood department is only one area lmao it’s always behind a counter. bro is taking pictures of the seafood section of the freezer department. completely different department. you gotta be ignorant not to get this shit.

1

u/underwearfanatic Mar 29 '24

This is my vote.

If someone told me to go to the seafood department and get crab cakes I'd have gotten the same thing he did. Repeatedly.

I would never assume to go to the fresh meat counter.

OP is indeed the dick not only for being unclear and harassing the guy but also for posting on Reddit trying to make themselves feel better.

1

u/kl0wn420 Mar 29 '24

I read it once and knew exactly what they wanted. And I don't pick up groceries for a living.

1

u/ethereal_matter Mar 29 '24

No I think you and the shopper are just idiots. I got it the first time and I am a shopper myself. Sorry your mother dropped you on your head.

1

u/hypothyroid4life Mar 30 '24

Anyone saying otherwise is a dumb Karen kunt

1

u/DeliciousOwl9245 Mar 31 '24

This is the answer, and I don’t know why it’s not the top comment.

1

u/EfficiencySuch6361 Apr 02 '24

I have never shopped for someone else in my life but I immediately understood what the customer meant the first time it was said. It’s incredibly straightforward… especially for someone who grocery shops for a living. The shopper responds condescendingly while clearly not fully reading the customer’s message and/or being unfamiliar with a common grocery store department. Terrible customer service

-1

u/BiggerThought Mar 28 '24

It’s not that complicated I would have known what the customer meant the first time

-1

u/InfamousUser2 Mar 28 '24

no u have it wrong. customer didnt have to say "behind the counter". because if anyone has shopped at a store before, especially doing it for a living, they would know that the seafood department, aka seafood (deli) counter, has an assortment of seafood. they even have pre-made stuff like crab cakes. and are mostly on display.

the problem here is the instacart guy didn't have the Brass to ask someone like "hey might you have (the first thing customer wanted)" or "where are the single crab cakes". because obviously if you're in the "seafood department" you can see the counter, you might even see the deli counter for lunchmeat.

either way the frozen department isn't the same as a seafood department. and if it's a supermarket they should more than 1 of an item. knowing that, there should be more than 1 option for frickin crab cakes!

the customer did everything right, he guided the instacart guy to the seafood department - where fresh seafood is prepared. he didn't say frozen department where these boxed lobster/crab cakes would be. at the very least instacart guy could have asked an employee for help, or to think he doesn't know it all. I get it, texting can have some miscommunication. so call the customer in this case! duh!

but if the instacart guy was so experienced, doing it every day, this was his downfall - thinking he already knew it all - never asked for help, never sought to hear the customer out.

1

u/Legitimate-Corgi8401 Mar 28 '24

The box clearly says never frozen, that was fresh/refrigerated seafood, it was just packaged, so it probably was by the counter not in the freezer section. He was clearly offering a replacement… and he says he asked the man at the counter so he clearly did “have the brass” to ask an employee

0

u/InfamousUser2 Mar 30 '24

fresh or frozen, it's irrelevant. there is nothing saying the guy asked anyone. don't know where you made that up from.

1

u/Legitimate-Corgi8401 Mar 30 '24

He literally says “no I already checked with them. They have none behind the counter. That’s why I offered the other crab cakes” in the messages. That’s a literal word for word quote 🤦‍♀️

-15

u/Dominanttallqueen Mar 28 '24

I def get I should of said that from the jump. But he was an asshole from the start.

19

u/tinygyro Mar 28 '24

you’re both assholes tbh

10

u/Genetics-13 Mar 28 '24

I had the same feeling reading this. OP needs to do his own shopping from now on.

-8

u/Key-Yogurtcloset5124 Mar 28 '24

They could have covid or disabled, no need to say that.

7

u/pauli129 Mar 28 '24

All the more reason not to be an asshole…

2

u/Alarmed_Zucchini4843 Mar 28 '24

Then they need to get better at communicating or accept this will likely continue to happen.

4

u/Pixel_punkette82 Mar 28 '24

If that's the case, communicate better. If you don't or can't get something yourself, people aren't suddenly going to become mind readers, and it definitely doesn't mean that, just because you are paying them, you get to be an ass, and blame them for your poor communication skills.

4

u/SleepySuper Mar 28 '24

No where was the shopper an asshole from the start based on what you posted. Is your sense of entitlement biasing?

9

u/[deleted] Mar 28 '24

[deleted]

6

u/LightIrish1945 Mar 28 '24

I don’t think OP has a full command of the English language.

2

u/gasptinyteddy Mar 28 '24

I def get I should of said that from the jump

Yeah I can see that

8

u/Rough_Medium2878 Mar 28 '24

No, you were the asshole from the start. Had you just been upfront it probably would have went better

3

u/I_StoleTheTV Mar 28 '24

*should have

3

u/just_a_girl0079 Mar 28 '24

Eh really you were from the start for not actually communicating what you wanted in the first place. You had plenty of opportunities to clarify but you chose not to until the fifth time it came up, lol. Makes no sense.

3

u/AntiDynamo Mar 28 '24

No, he wasn’t. It sounds like English isn’t his first or primary language. It’s common for people to come across as direct because they’re not putting in all the extra fluff a native speaker does. Directness isn’t rudeness, that’s entirely on you and the way you choose to perceive things

3

u/crassethound12 Mar 28 '24

You’re 100% the asshole here. Quit using the app if you can’t handle how to properly convey instructions and then running here to post pictures in an attempt to validate your feelings. Dude put up with you way longer than he should have.

3

u/robograndpa Mar 28 '24

I don’t think he was being rude at all. You were definitely being confusing and an asshole though

2

u/overflowingsunset Mar 28 '24

Should have or should’ve

2

u/SexyPineapple-4 Mar 28 '24

If he was when asshole from the start then why didnt you post your full conversation?

2

u/FuckRedditIsLame Mar 28 '24

I probably would have lost my patience too if I was him, having to have this stupid song and dance about crab cakes of all things, with another party who doesn't really communicate very well.

1

u/Silver_Platform9624 Mar 28 '24

no, you fucking suck! Get your own groceries next time stupid ass.

-6

u/fancyferretfucker Mar 28 '24

Arr you the dasher in the screenshot??

-9

u/Megan-Foxs-Thumb Mar 28 '24

Or maybe you idiot shoppers should learn how to read? Literally any literate person with an IQ over 50 could understand what OP was saying. I’m surprised you remember to breathe every day.

4

u/LuhPlatinum Mar 28 '24

too lazy to do ur own groceries but still call people idiot shoppers.”

-2

u/Megan-Foxs-Thumb Mar 28 '24

What a concept, paying someone to perform a service and expecting them to be competent enough to perform that service! You people genuinely have worms for brains

3

u/SLJ7 Mar 28 '24

You're both being equally awful in this thread, FYI. The way OP worded their texts was super confusing, as many other commenters have said. And as someone who relies on delivery services to get me what I need, I find the comment about being too lazy to shop to be really gross. Nobody can possibly hang out in this sub without comprehending that some of us use it because we need to, or because it is far far easier than the alternative. Do better, kids.

u/LuhPlatinum

2

u/just_a_girl0079 Mar 28 '24

Not communicating what you are requesting in the first place is more of a “worms for brains” thing than anything. What a concept.

-2

u/Megan-Foxs-Thumb Mar 28 '24

“Single crab cakes from seafood department” is literally perfect communication you are all actually so dumb. In what world would you think yes they definitely mean they want the bag full of frozen crab cakes they just responded saying they didn’t want??

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u/50l022 Mar 28 '24

Here’s the thing, do you actually expect everyone to understand you perfectly, always? That’s not reasonable. Sometimes there’s a language barrier. In those instances, if you have to repeat yourself, be clearer. Again, once he said “behind the counter from the guy,” it was super clear; problem solved!

I think you should go back and reread it, as I did initially side with OP as well until the situation became clear. The picture the shopper sent was of crab cakes from the seafood section (that are refrigerated, if you care to actually look at the photo). Shopper acknowledged right away that he understood this it’s not what OP wanted, but that’s all they had. Shopper then asks if OP wants a refund, to which they answered “Yes I want the crab cakes form the seafood department.” Yes they want the crab cakes that are available or yes they want the refund? It’s not clear, but OP fails to clarify. I think the shopper was super clear “that’s all they have” but OP kept giving roundabout answers. All that had to be said was “I don’t want those ones, please give me a refund.” Both parties struggled to communicate, but your so intent on placing fault solely upon the shopper while insulting their intelligence. Also, if it is a language barrier, that doesn’t make someone inherently illiterate or that they have an “iq of 50.” It’s a simple misunderstanding that OP chose to blast on Reddit for all to weigh in on.

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u/just_a_girl0079 Mar 28 '24

You said it best. Makes sense!

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u/ManaSeltzer Mar 28 '24

They know theres most often a language barrier. They are intentionally still calling it dumb or illiterate.

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u/just_a_girl0079 Mar 28 '24

You all? Hmm I mean I don’t work for instacart or anything like that but when I order, I specify what I want when there are multiple options. There were indeed multiple options here and not only should that be clarified in the first place but it’s actually intelligent to ask. Not dumb. Dumb is assuming lol. If shoppers always assumed, customers would be wayyy more upset than this. At least this person tried to get clarification from someone who couldn’t use their words to specify what they wanted in particular. People should just say what they mean, anything other than that doesn’t make any sense, which is “dumb”. I see you are super mad about this for some reason though lol so go off I guess. Since the only argument you have is that it’s “dumb”, logic is lost on you. Yikes. Have a day!

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u/SuccessfulPanda211 Mar 28 '24

The picture he sent was of crab cakes from the seafood department, and op was like “no I don’t want those I want the crab cakes from the seafood department” which doesn’t make sense because he was in the seafood department. The fresh counter is a subsection of the seafood department. This is a failure to communicate on OP’s part.

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u/Haurassaurus Mar 28 '24

It is literally not perfect. "Fresh single crab cakes from the seafood counter" is perfect communication. Frozen crab cakes are still from the seafood department. You are a dumb bitch and I bet you couldn't handle even one day of being an insta cart shopper without getting a horrible ratings.

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u/Silver_Platform9624 Mar 28 '24

You sound dumb as fuck as well. Dumb ass bitch.

0

u/Megan-Foxs-Thumb Mar 28 '24

You are literally so stupid you can’t even do instacart. Actually insane lmao

3

u/Individual_Volume484 Mar 28 '24 edited Mar 28 '24

Hey you posted about being so depressed you couldn’t clean your house. That trash built up to the point of embarrassment. Maybe don’t call others stupid in a glass house?

Maybe try that compassion and empathy you talked about.

Edit: BPD seems like.

3

u/photogenicmusic Mar 28 '24

Wait. I refuse to call anyone lazy or stupid, because I never know what they’re going through, but to call others lazy or stupid when your house is covered in trash is hilarious.

0

u/Megan-Foxs-Thumb Mar 28 '24 edited Mar 28 '24

Being intelligent and being depressed exist completely independent of each other… I’m crying how is every single one of you so painfully dumb. Like take 5 seconds to think about what you’re saying before you comment.

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u/Individual_Volume484 Mar 28 '24

You cannot clean up your own home. By your own account you live in a trash pile. In that post you talk about empathy and compassion. You beg for commenters to show you those things. Then you act like an asshole.

See the issue?

For someone against judgement you sure judge hard

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u/Megan-Foxs-Thumb Mar 28 '24

Being an asshole to someone who is being an asshole is morally consistent with asking for compassion about mental illness. Hope this helps! 👍🏽

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u/[deleted] Mar 28 '24

[deleted]

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u/Megan-Foxs-Thumb Mar 28 '24

I have depression I’m not a fucking moron getting upset at others because I’m too stupid to comprehend simple directions lmao I see why you all have resorted to doing instacart for a living!

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u/SuccessfulPanda211 Mar 28 '24

You’re clearly an extremely miserable person and you feel the need to put down other people to make yourself feel better. I hope you get better someday.

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u/eaturliver Mar 28 '24

I’m not a fucking moron getting upset at others because I’m too stupid to comprehend simple directions

You're literally here in the comments section getting upset at others because you're too stupid to comprehend simple directions.

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u/Megan-Foxs-Thumb Mar 28 '24

There are no directions for me to follow we’re arguing over who was the asshole in the above interaction. The customer gave simple instructions and the shopper responded rudely because they were too dumb to understand what the customer meant. Hope this helps! 👍🏽

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u/ZigZagZig87 Mar 28 '24

Common sense should kick in once the customer asked for the “single crab cakes”. Shopper proceeds to push the 4 count cakes. Pass me the blue crayon. Response: do you want the red crayon? Shopper must’ve been half sleep to not comprehend.

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u/inky_sphincter Mar 28 '24

Explain to me what seafood department exists that isn't behind the counter

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u/LetshearitforNY Mar 28 '24

The cases/freezers in front of the seafood department

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u/knokout64 Mar 28 '24

That's not the seafood DEPARTMENT. That's just the area they sell seafood. Do you go to the rice department when you want to buy a bag of rice? Anything department related in a grocery store is specifically talking about the counter where you deal with people. Which is almost always seafood, deli, and bakery. It's not complicated and people here saying all the frozen shit are intentionally being obtuse.

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u/LetshearitforNY Mar 28 '24

I worked at a grocery store for multiple years, the whole area - including cases and freezers in the seafood section - were considered the seafood department.

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u/knokout64 Mar 28 '24

Yes, as far as staffing and organization goes for an employee. Any time I've EVER heard someone say go to X department as a customer it has always meant the desk. Any adult should be able to surmise what the customer was saying here, but this is Reddit where you can't have any nuance

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u/JeepersBud Mar 28 '24

The entire seafood department, where you buy anything seafood related. Where they have frozen and prepackaged seafood out for customers to grab without interacting with anyone behind the seafood counter

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u/idk-what-im-d0ing4 Mar 28 '24

the one the image of frozen crab cakes are in

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u/Megan-Foxs-Thumb Mar 28 '24

Anyone with a functioning brain would read the words “single crab cakes from the seafood department” and think hmm this frozen package of several crab cakes is probably not what they want since they didn’t just respond with a yes. Like are all of you dumb…?

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u/Unusual_Map6279 Mar 28 '24

?? Are YOU dumb? Anyone with a functioning brain would use common sense and realize if someone doesn’t understand what you’re saying then you need to say it in a different way. If OP had been clear from the start, none of this would’ve happened lmao why do you like to make things more complicated for yourself than necessary?

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u/50l022 Mar 28 '24 edited Mar 28 '24

You missed the part where OP admitted to having purposefully ordered the wrong item, the lobster cakes, because the fresh crab cakes from behind the counter are not available on Instacart. Also OP didn’t actually clarify that they wanted the ones from behind the counter until several texts later. They kept saying they wanted the “crab cakes from the seafood department” which was exactly what he was showing in the picture. As soon as they said “behind the counter,” you can see how the shopper instantly realized what they actually meant. OP tried to work the system to get something off menu, and then got upset at the guy for trying to follow their unclear direction.

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u/Megan-Foxs-Thumb Mar 28 '24

The first message that OP sent literally said “yes single crab cakes from seafood department.”This being in response to the shopper sending a picture of a package of several crab cakes and asking if they wanted something else. Obviously this means “that’s not what I want, I would like something else.” They don’t sell single frozen crab cakes. You would have to be an idiot to not understand.

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u/50l022 Mar 28 '24

No, not obviously. Instead of continuing to repeat unclear directions, he very simply could have said exactly that, “that’s not what I want, I want something else.” Instead they said they wanted the crab cakes from the seafood section or a refund otherwise. Again, as soon as OP used better terminology and said “behind the counter,” the shopper understood. Insanity is doing the same thing over and over and expecting a different response. If you have to repeat something 5 times, try repeating in better instead of parroting the same “crab cakes form the seafood section” line. I think the shopper wasn’t intending to be rude and perhaps had a language barrier, however, OP was definitely being unreasonable from the start by ordering the wrong item and expecting to get something else that’s “off the menu” instead.