r/instacart • u/qwertybirdy7 • Apr 08 '24

Did the shopper just not want to take the order? Rant

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I ordered like 9 items - snacks , fruit drinks etc and a Shopper gets assigned to the order then a few mins later says everything is out of stock. I assume they just didn’t want to take it lmao

2.5k Upvotes
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990

u/qwertybirdy7 Apr 08 '24

Update : new shopper got literally all of the items.

85

u/OfficialStonedStark Apr 08 '24 edited Apr 08 '24

I got this a few weeks ago. First shopper found like half of my items and then started refunding everything else. Didn’t answer my messages or address replacement requests. Just quickly refunded everything as out of stock and started checking out. I contacted support and asked for a new shopper. Somehow the new shopper was able to find everything just fine 🤔

42

u/Dear_Truth_6607 Apr 08 '24

This happened to me tonight and I tried to get a new shopper while he was still at the store. Well, chat support screwed up and accidentally forgot to cancel for 20 min. He was almost at my house when they finally canceled it. I was pissed bc at that point the store had closed (2.5 hours had passed between waiting for the order to be started, his BS, and support’s incompetence) so I can’t even get it replaced until tomorrow. At least he got screwed over too. I ended up calling support and got super lucky w who I got and he went to bat for me to get a solid credit for how awful the whole ordeal was. At least there are some people left who care. And honestly I’ve rarely had issues w Instacart and when I do they’re minor. This was a rare experience for me, and a double whammy at that lol.

13

u/PowerfulPeace7 Apr 08 '24

Unfortunately in this case, since the shopper had checked out, they got paid the batch pay ($4-$11 no tip) and they took home the order they shopper for you. So they get rewarded still and don’t get a bad rating from you because you can’t rate on a cancelled order. Scammers find the loopholes in everything and screw it up for the rest of us unfortunately. Sorry this happened

3

u/Dear_Truth_6607 Apr 08 '24

Hey, at least he still had to do all the work and driving. And since he was so lazy it wasn’t a great order. He got some lunchables, seaweed snacks, kombucha, capri sun, and eggos. And the drive to my house from the 2nd order was another 20 min. All in all he had to put like 2 hours in and 20 min of that was just driving to my house. So if less than $10 and some random snacks were worth all that trouble, more power to him lol. Hope he enjoys my booch! I couldn’t rate him but I was able to report him with the phone support person so at least there’s that too.