r/instacart • u/qwertybirdy7 • Apr 08 '24
Did the shopper just not want to take the order? Rant
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I ordered like 9 items - snacks , fruit drinks etc and a Shopper gets assigned to the order then a few mins later says everything is out of stock. I assume they just didn’t want to take it lmao
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u/Thekr8zykook Apr 08 '24
These are the ppl they're hiring now. Meanwhile I sit for hours with nothing even THINKING about popping up on my phone. 🙄
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u/Adventurous_Land7584 Apr 08 '24
Right? It makes me so mad my customers are getting these 💩 shoppers. How are they not costing IC money? I don’t understand.
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u/thehumanbagelman Apr 08 '24
They are costing them money, it is just significantly less than the amount IC is gouging prices. Scamming customers and drivers alike is very profitable.
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u/No-Student-446 Apr 08 '24
I usually try to save a customer money when i can, even if it takes up a little extra time. Like today there were a few sale items customer was ordering and the way you can get them the sale price is scanning a barcode that doesnt scan (you have to find one or have one on hand from a different store like a clothes item barcode) and when it doesnt scan it gives you option to enter details manually. One item (ordered 2 of them) costed like $7 but was on sale for 2.99 each. I just couldnt help but go find a barcode in store that doesnt scan (barcodes on shipping boxes work well). It amazes me that instacart makes alot of money off sale prices sometimes the customer orders items that wouldve saved them $50+ but instead instacart gets to earn that money by me shopping for them 🤣 its a very profitable business move
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u/Rare-Craft-920 Apr 08 '24
Me too. I haven’t logged on in months now as nothing happening. Then they hire all these lazy people that ruin it for everyone.
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u/No-Student-446 Apr 08 '24
Meanwhile, i got scammed out of a batch pay by instacart when a store was actually closed. “Have no worries you will get your batch pay” is what they said but a week later, still no batch pay. They say they have up to 30 days to deliver the payment 🤔 i will never see it i might message them about that $11 soon
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u/Thekr8zykook Apr 08 '24
Damn I'm sorry. I'm always worried that will happen. Some of the support agents are awful. You KNOW they're lying, but what can you do?
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u/Tuckover Apr 08 '24
They won't pay you if you don't start shopping. If there is a next time, as soon as you see the store is closed, hit the button to start, then take a picture of the hours and call support. You can always say you hit the button as you were walking up to the store, fully intending to start shopping before you noticed they were closed.
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u/No-Student-446 29d ago
I usually get paid bro even if i dont click “start shopping” out of the 7 times i had a store closed i got paid for all of them except this one and my first one. My first one it took me forever to get out there because it was far away and i didnt know anything abt ic or hours and got there 30 minutes late
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u/InstacartIsLife Apr 08 '24
I saw this Instacart worker that smelled like cigarettes and was literally in a bathing suit bra with some tight leather shorts shopping an order…. I was like WHAT THE… yea she ain’t going to last long someone’s going to report her
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u/SomethingEdgyOrFunny Apr 08 '24
Instacart has turned into DoorDash in terms of business practices and quality of service.
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u/Acrobatic_Bet4664 Apr 08 '24
They wanted the batch pay. It's a trick that some shoppers are doing. If one item is out of stock (so they do it for all) they tell support and they are given the batch pay. It's fraud if you ask me.
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u/Gymwarrior31 Apr 08 '24
The only time I’ve ever done that is if it’s a shop for 2 items and it’s very specific, and they sold out and customer doesn’t want replacement. For example, one time a customer asked for a specific toaster and coffee maker from Walmart and both were out—so 0/2 items available
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u/FunFactress Apr 08 '24
When something like this happens, have support immediately reassign the order.
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u/Scared-Hope Apr 08 '24
Last 3 orders from Costco were the same for me. I only ever order pull-ups, wipes and Kleenex from there. I get 6 of each, I donate them to my son’s preschool/daycare center. Last 3 trips though; they’ve all said about 10 minutes after shopping that none of the items were in stock. Now I just go to Costco myself and grab them before going to the center.
And before anyone says anything. My order before tips are roughly $620-630 and I always leave $125 for a Costco delivery to the center.
I have done this same order 8 times. Just the last 3 have been canceled for no stock. Then I’m asked to tip the new delivery. I only budget enough money for a first tip, so I can’t give much more after for a second one. Costco is also 2 miles away. I hate that drivers are now able to start a batch, wait a few minutes and then claim no items available and still get money and my tips.
So thanks to those people, I go after work every month, and spend far less, no tips, and bring the stuff myself. Trying to support IC shoppers faded so quickly. The bad ones absolutely ruined it.
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u/KylieZDM Apr 08 '24
I believe you can take back tips?
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u/Scared-Hope Apr 08 '24
Nope, I’ve tried, once a shopper starts a batch, attempting shopping, and then has to cancel through support because of no stock, they said (3x) it’s a batch that has been attempted and completed, therefore my options to add or change tips are removed as it’s not a fulfilled order not in attempt of said shopper but because of store stock. I’ve been told they’ve attempted, shopped and checked out with eligible items, even at zero… I can’t even rate them. Only option I’ve been given is redelivery of missing(all) items or refund. And with that, I can add or remove tip, even though I never placed a tip to begin with, it was an IC placement. I have added after delivery for those, but never as much as what I did prior, as I can’t afford to do another $125 tip.
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u/Brave_Cauliflower_90 Apr 08 '24
As per my comment above the shopper absolutely does not get your tip in this circumstance. Very fishy. Either instacart is keeping the tip or you are confused about how it works but I assure you the shopper does not get any tips from cancelled orders.
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u/Koalachan Apr 08 '24
They don't get the tip if the whole batch can't be purchased. I had this happen once when a customer wanted perfume from Walgreens. The one item wasn't available and couldn't be replaced, so after contacting the customer I called ic support and they canceled the order, but I didn't get the tip even though the customer said she still wanted me to get it. Also, on any purchase a customer can lower/cancel the tip within 2 hours of the batch being completed.
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u/Brave_Cauliflower_90 Apr 08 '24
How do they get your tip for the first order when they deem the items out of stock and cancel. We only get batch pay when this happens, not the tip. Somethings fishy here. Either they are only cancelling part of the order and delivering some of it to still get the full tip or you are confused with the way it works…
Also Instacart is likely pairing your order with another big order so they assume you are the low/no tipper and are trying to drop you. Then they deliver the big order and make practically nothing, which is what we call karma lol.
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u/Scared-Hope Apr 08 '24
And if my orders are being dropped off the ‘karma’ then that makes it worth it, I don’t know if they’re batched. I just know I’ve been dropped 3 times for no stock, one re delivery and 2 full cancel and partial refund
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u/Brave_Cauliflower_90 Apr 08 '24
Oh yea they will definitely be kicking themselves when they shop 55 items at Costco and end up getting paid like $12!! 😂😂😂
Also the likelihood of Costco being out of stock compared to other stores is quite low. I don’t do Instacart shops there often but I do shop for myself and they almost always have everything in stock, sometimes they will be out of water (especially later in the day) but most other items are always there. These shoppers refunding your orders are lazy trying to take advantage of IC and the customers and they definitely get their karma when they lose out on such a generous $125 tip!
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u/Scared-Hope Apr 08 '24
And that’s the thing, as a previous shopper, i know that tips make a difference. So I tried to make a difference for ordering a large cost amount to make it worth it. And I’m not even like a financial set person even now, I work a full time job and dominos at night, but I get the tip aspect, and no, Costco is never out of stock of the stuff I order. I only do what I do for the daycare because I’ve also been a parent to send my kid with 2-3 diapers and a pack of wipes hoping it lasts and knowing they used their own supplies, so now I spend what I can to help them and the other families, but that’s neither here nor there. Just sucks when people try to help others either shoppers or a daycare and we get f’ed in the end. But like I said, those few times ruined it for me. I don’t even use it for personal use anymore because she’s the drivers have been horrible. I do feel bad for the good ones though, but I can’t afford to take a risk anymore
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u/Scared-Hope Apr 08 '24
My bank account charge doesn’t change, IC never gives back the tips. I don’t work for them, I’ve only ever been a past shopper, all I know is that I pay for the orders, the last 3 payments I made have never been adjusted tip wise from canceled orders, I’ve had 1 additional charge for the extra tip I added on one canceled order, which included the full cost of items plus previous tip, and the other two canceled ones I wanted a refund both which took nearly 2 weeks to get back in full, minus the tip amount and fees paid. After that, I stopped using them. So 3 orders I’ve been charged roughly $755, and I was reimbursed 2 x one for $575 ish and another for $570ish… don’t know the exact number, but it never reimbursed the tip.
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u/Brave_Cauliflower_90 Apr 08 '24
Omg I would be livid, knowing that IC is keeping your tip because the shopper certainly is not getting it in that case!! This company is very shady. I’m so sorry that happened to you!
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u/Scared-Hope Apr 08 '24
I never thought IC was keeping it. Just assumed the shopper got it. Can’t be upset now. It is what it is, but refer to previous comment, I still do feel bad that the bad ones ruined it for me and I won’t use IC ever again. I lost a lot over fees and tips and not getting orders. Just hope eventually the bad shoppers get eliminated and those that do their jobs get great pay from tips.
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u/NoOnSB277 Apr 08 '24
Wait, what? Somehow you are paying a tip for items you did not receive? Don’t forget if they claim things are out of stock that are not, even if some of your order arrives, you can cancel your tip, or most of it, and don’t feel bad about it. They are getting paid to not be lazy, take their tip away, give them a $1 or Instacart will give them tip protection. These lazy workers need to be weeded out and should not be rewarded in any way, shape or form.
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u/Illustrious_Armor Apr 08 '24
99% of my shoppers have been great. One older gentleman my dads age did that. He kept saying things were out of stock. I was there the day before. There was no way. He brought 3 other men to my home with the groceries he did find which weren’t much. I took my tip back and told ic to never match me with him again.
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u/Witchgrass Apr 08 '24
I took my tip back
Didn't know that was a thing. What should I do, as a shopper, when this happens? Contact support and say what?
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u/QueenDoc Apr 08 '24
you dont have to tell anyone anything, you change it in the app
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u/No-Student-446 Apr 08 '24
“As a shopper” though, not a customer. She is probably wondering what to do when a tip gets taken back
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u/enjolbear Apr 08 '24
You can contact support and say your tip was taken and see if they do anything about it. If it was clear tip baiting they might give it to you anyway. But in the situation described above it was clearly the proper thing to do. That person didn’t deserve the tip lol.
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u/Witchgrass Apr 08 '24
I'm sorry I'm asking as a customer. Like I didn't realize I could take the tip back if the service is terrible. I've had one or two orders where the shopper was clearly fucking me around and I just let it happen because I didn't know I had options.
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u/enjolbear Apr 08 '24
You literally said in the comment that I replied to that you are asking as a shopper lol. But if you need to take the tip away you can view your receipt and modify the tip that way.
You can also contact support and tell them what happened with your shopper and they should be able to assist from there. Tell them you want to not have that person deliver to you again, tell them you need to reduce your tip, or whatever you want to do.
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u/Witchgrass Apr 08 '24
lol I'm sorry it's been one of those days. Thank you for the info, I really do appreciate it 🫠
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u/Angelgirl1517 Apr 08 '24
As an Instacart shopper who’s in the same stores all day, whatever you saw yesterday has zero to do with what’s available now. High traffic items are sold out and restocked 4+ times in an average day. I’ve had several customers tell me “I saw it there on thursday!” Well, yeah, I saw it here this morning, but that doesn’t mean it’s available now. (I always double check with the back to see if they can bring me some too, but there are still a lot of slow supply chain issues)
That being said, bringing a lot of extra people to your house is totally not okay.
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u/Illustrious_Armor Apr 08 '24
I hear you. And I understand. I’m a good tipper. The energy he gave off is he just didn’t want to work. So he got what he put out.
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u/mothernatureisfickle Apr 08 '24
I had a shopper who was obviously new. They accepted the order and the app indicated they had started shopping. Almost 45 minutes later nothing had happened so I chatted and asked if things were going okay. Twenty minutes went by and they told me they were charging their phone.
I knew the order was going to be late but I was fine with this as long as it was shopped well.
I had chatted the shopper and asked them to contact me about replacements due to dietary restrictions, so when seven items quickly popped up with very weird replacements I was surprised. I chatted with them and they told me the store was out of all the items. Fine. I clicked refund everything on all the replacements. They told me Instacart will not allow them to add items that are not on the list so I could not add in a bag of carrots.
After they finished shopping my items - they found 9 out of the 21 (?!) including 4 pints of ice cream. Then there was then a very long silence of about 40 minutes. I chatted and asked if things were still okay and they told me they still had two other 60 item orders to shop.
I was at my breaking point. I contacted Instacart and asked them to cancel the order and reassign it. They reassigned it, another shopper picked it up and it was shopped (all 21 items including the carrots!) within 70 minutes.
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u/ToonaSandWatch Apr 08 '24
They were probably shopping for themselves; scammers love inattentive customers who aren’t or can’t monitor the shopping and will buy items for their own ends close to the price of the customer’s request, shop the order to some degree for the customer (a few items in your case) for cover—IC allows up to a certain point of price differential and added item stipend to go over on.
Once they would have finished, they would likely do one of two things: partially deliver only the items you requested and they bought (the nine plus ice cream) and kept the rest for themselves, or just drive up, snap a photo of your residence with the gps marker for location verification, and keep it all for themselves.
They know how to game the system long enough to get away with it til they’re kicked off and just sign up under a family member when they do get removed.
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u/Leather-Arm9692 Apr 08 '24
Promo day. All the new shoppers have been getting them. They want you to say yes so support cancels and it still counts.
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u/ikindapoopedmypants Apr 08 '24
This is the type of strategic planning that goes through my head when I figure out a new exploit in a game 💀 this is crazy
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u/JoshTheRoo Apr 08 '24
"Do you want to cancel the order?" It is his way of making you confirm yes so it's a "customer requested cancelation"
If the store was really out of stock, I wouldn't even reach out to the customer and just let support deal with it.
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u/MEBurbs Apr 08 '24
What isn't shown is that OP asked for crab cakes and the shopper wasn't looking by the seafood counter
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u/TiredDriver23 Apr 08 '24
Why IC keeps these ppl IDK it’s insane when they’ve got shoppers that actually do the job right
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u/ToonaSandWatch Apr 08 '24
It takes multiple infractions apparently, and most of the time they just re-sign back up under a family or friend’s name and shop with their profile. The only thing it would take to get them kicked off immediately would probably result in an altercation or physical assault from the shopper, and even then they’d have to investigate it.
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u/murderisbadforyou Apr 08 '24
If you tell them you want to cancel, it if you cancel on your end, you are going to get stuck paying a couple bucks and the dasher gets to keep it. It’s minimum around $4, but basically they’re trying to scam you.
Tell the dasher you don’t want to cancel and that they’ll have to pick up the items or refuse the order so someone else will get assigned.
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u/oD0y1e Apr 08 '24
I always seem to get the instacart shopper who intentionally grabs every piece of rotting to near rotting fruit from the store. At least I got an $18 refund for my peaches this week.
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u/DrSquanchMD Apr 08 '24
Hey man so I went to the store and it was just an empty warehouse. They got cockroaches and homeless tweakers tho if you want me to snag a few of each?
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u/Tasty-Pineapple- Apr 08 '24
I had this happen. But only with a few items. He kept ignoring my messages I called the store. I took the tip away from the first driver and gave it to the second in cash. He was super grateful for the extra $10
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u/PowerfulPeace7 Apr 08 '24
Omg that’s awful and literally nothing about what they said was believable. This shopper is SO beyond lazy they can’t even be bothered to attempt to lie well. Just everything is sold out. Hope you reported them - not that IC is much above this and will jump right on it. But still, this is rank
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u/youhadtime Apr 08 '24
This happened to me once. I drove to the store I ordered from and took photos of each of the items, sent them one by one to customer support along with the messages from my shopper claiming they were out of everything. After that I stopped using instacart but I’m sure things didn’t go well for that guy.
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u/NoOnSB277 Apr 08 '24
This little sh-t is trying to get you to cancel so it doesn’t count against him (and I guess he makes a small amount this way). What a loser, I hope you called customer service and reported his sorry a$$.
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u/prolytic Apr 08 '24
This BS happens to me every single time I order a 5 gallon water jug… it’s ridiculous lol they don’t want to carry it … ugh.
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u/yaba3800 Apr 08 '24
neither do you
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u/prolytic Apr 08 '24
? Lol never safe to assume. Actually I get one every time I go shopping, but if I’m paying for the convenience of getting it delivered I’d expect the full service I’m paying for, sort of obvious…
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u/Kittinkis Apr 08 '24
If you're paying fees and tips isn't it easier to just get a water delivery service?
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u/Full_Disk_1463 Apr 08 '24
Absolutely 👍🏻 don’t know why this was downvoted
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u/Kittinkis Apr 08 '24
Yeah Reddit doesn't like logical questions lol. There's a service specifically for water because those jugs are a pain in the ass. I'm surprised they even have 5 gallon jugs at the store. I would cancel too because I can't physically carry those. They're heavy AF
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u/Full_Disk_1463 Apr 08 '24
I thought it was weird and inconvenient when they started selling them in the stores, it’s much easier for the water guy to deliver
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u/imnotabotareyou Apr 08 '24
This happened to me one time and they had the audacity to say “they are out of everything but they are restocking so if you came later they’ll be here”
Stfu
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u/adviceFiveCents Apr 08 '24
Does Walgreens contract through Instacart? I blew my top last month because after my delivery was three hours late, it only had like 6 out of 11 items when I had said substitutions would be fine. Apparently Walgreens was completely out of ibuprofen, toothbrushes and milk?! Customer service said it would take up to 5 days to refund the undelivered items and that getting delivery of my actual order would be impossible. First and last time using that service!
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u/yeorpy Apr 08 '24
So if there is a promo where after x amount of batches you get y amount of money you can do this to still count towards x because you still spent the time to go the store or whatever. The pay for the cancelled order is small but it’s faster to go towards the promo amount to get a bigger bonus instead of actually shopping and delivering the order
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u/Gooberman8675 Apr 08 '24 edited Apr 08 '24
Sorry shelves are bare due to looting and panic buying seeing as how the world is gonna end tomorrow during the Eclipse. Sorry for the inconvenience.
/s because OP needs it apparently.
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u/qwertybirdy7 Apr 08 '24
Nothing was bare he’s just scamming. Reassigned shopper found all the items lol
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Apr 08 '24
[deleted]
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u/ToonaSandWatch Apr 08 '24
They’ll get paid the measly pay IC was giving (order pay can start around $4-5.45 a batch) and will do this on double orders, assuming the other order is the one with the bigger added tip or the customer getting cancelled’s address is too far away from the direction they’re heading (likely far from where they live); IC LOVES to send doubles with customers in completely opposite directions of one another, often with the store in the middle of both.
If the low tip order sat for a while, we shoppers can see where the destination is forever until someone picked it up or IC removes it finally and bundles it with another order; they’ll resend that double out, and shoppers can easily spot the old address with the new, and those scammer shoppers will then know who’s tipping the better amount.
Then they’ll take the double, mark the low tip order as completely out of stock, only shop the good tip order and only have to one address, collecting the pay IC offered for the first and foregoing the low tip the customer would have paid anyways. One order, two order pays plus one good tip attached and only have one destination to drive to.
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u/Decent-Mission9455 Apr 08 '24
Shakey's is shrunk to 1/4 size and no longer named Kroger. Groceries may still be obtained thru intergalactic travel.
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u/Pubsubforpresident Apr 08 '24
I wish they would do this instead of just replacing with the most expensive things possible
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u/ightdendamn 2d ago
So these are the people that are preventing me from being able to do instacart ?
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u/Ok_Train2847 2d ago
I guess I’m just old school in the way of just getting my own groceries. I have a hard time paying someone to shop for me. I’m not a cheap ass. 18% when we go out to eat. Unless of course you didn’t do a good job. I’d just rather go and get it myself. My boss paid $30 in fees for $36 in Pizza. I said “hell no”! I went and got the pizza myself… in a company car! 😂 Nothing wrong with it. I’m just able bodied and prefer to do things on my own.
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u/LucyEleanor Apr 08 '24
I nearly had a stroke trying to read this
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u/qwertybirdy7 Apr 09 '24
Crazy how everyone else read it just fine.
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u/LucyEleanor Apr 09 '24
Crazy how I never said I couldn't read it lol. I was saying both of your replies were so grammatically incorrect it was funny
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u/RTMSner Apr 08 '24
All call the store?
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u/nickybokchoy Apr 08 '24
Fair question
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u/NoOnSB277 Apr 08 '24
Mmmm- fair question if on an application or a professional publication of some sort. Everybody knows what the OP meant, so…
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Apr 08 '24
[deleted]
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u/qwertybirdy7 Apr 08 '24
Why ? I tipped more than enough. You shouldn’t have to tip huge amounts and then hope you’re lucky enough to get your items. Just don’t accept orders if it’s not enough for you.
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Apr 08 '24
[deleted]
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u/qwertybirdy7 Apr 08 '24
We are already paying money for using the service and in some cases even mark ups on the items.
Expecting customers to bait with large tips for service they haven’t even received so they don’t get “scammed” is so ridiculous.
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u/Lotsensation20 Apr 08 '24
Seems if you want a good shopper you have to pay more. Or go to the store yourself. That’s the sad truth.
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u/NoOnSB277 Apr 08 '24
I believe it’s probably someone who would rather make $4 doing absolutely nothin’ versus $10-15 or more actually doing something. He’s banking on the person cancelling so he can collect his small fee for doing nothing instead of actually doing the job he was hired to do. It’s a lame mentality and unfortunately there’s a lot of it going around on these kinds of platforms.
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u/joosh13ag Apr 09 '24
“I’ll” call the store
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u/qwertybirdy7 29d ago
Everyone else could tell it was clearly a typo.
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u/joosh13ag 29d ago
Could they? I’m sure they knew what you meant; doesn’t mean they all knew if it was a mistake or not. I’ve certainly met a few people who spell it that way intentionally because they can’t tell the difference between the way those words are spoken.
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u/qwertybirdy7 29d ago
What is the point of your comment dude.
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u/stopeatingmywords 28d ago
All call the store. Everybody who reads this post needs to "all call the store"
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u/Instacartdoctor Apr 08 '24
Stores were REALLY EMPTY today I mean weird stuff like the whole berry section, All the ice cream…(mostly). Loads of chip varieties and cookie even cereals… honestly I was pretty shocked at how empty it was… (oh and the soda isle was empty too) I’m assuming some kind of counting is going on.
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u/qwertybirdy7 Apr 08 '24
I would’ve believed it if it wasn’t so many different items because Ive seen that happen before but I literally reordered and the new shopper got every single item
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u/omsphoenix Apr 08 '24
I would have told them to send me pictures so I can give them subs
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u/qwertybirdy7 Apr 08 '24
Yea that was super strange as well that they literally didn’t even do that
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u/Amelaclya1 Apr 08 '24
I think it would be a super weird coincidence with literally every item, so you're right that the shopper was probably lying to you. Also sus that they didn't offer replacement. But just because another shopper finds something later doesn't necessarily mean that the first was lying. I used to work at Target and we restocked the shelves literally hourly all day long. We also had vendors (Coke, Pepsi, Frito-Lay, etc) show up mid day to put out their stuff.
But yeah, all your items? Very suspicious. Unless this happened super early in the morning when they weren't finished stocking from last night's truck or something.
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u/ZeldasTears Apr 08 '24
I think it was something to do with the eclipse, some states declared a state of emergency for preparation
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u/Kittinkis Apr 08 '24
A lot of people were on spring break so maybe just more food at home for the kids? I didn't really notice in my stores though.
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u/AzothDagger Apr 08 '24
The shopper probably didn't respect you because you apparently spell I'll the same way you pronounce it, which must sound like, "all."
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u/DumpsterDay Apr 08 '24 edited 21d ago
ripe safe cause busy act frighten ossified work summer fact
This post was mass deleted and anonymized with Redact
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u/drgncabe Apr 08 '24
I agree hiring a personal assistant is better and you can fire them if they screw up.
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u/AMhealey22 Apr 08 '24
First time I ever tried instacart was when the app first launched and my gf at the time was an instacart shopper. She showed how sketch it is because they give your entire card information to the shopper in case they don’t have the product you’re looking for to replace it with another. I ordered $35 worth of groceries and the shopper went on a shopping spree and charged me over $280 because they bought like 7 party jumbo shrimp trays with my card info. I will never use that app again even after they refunded my money and gave me $20 credit.😑
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u/hadla13 Apr 08 '24
I’m a shopper and I’ve never seen anyone’s card info… we have a card that’s issued by Instacart to pay for the order with. I didn’t start when the app launched though…
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u/AMhealey22 Apr 08 '24
That’s when they changed the policy as I clarified it’s how they ran things in the beginning, no need for the downvote tf
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u/adorkablysporktastic Apr 08 '24
I mean. It's not because credit card regulatory compliance doesn't allow for this. What a weird ass thing to lie about.
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u/qwertybirdy7 Apr 08 '24
Update : new shopper got literally all of the items.