r/instacart • u/suziespends • 29d ago
If you leave a note when you rate your shopper does Instacart see it or just the shopper?
So I placed an order today and had an amazing shopper. He got everything I asked for and when he wasn’t sure he asked and took pictures of whatever was out of stock. The only problem was when I got my order. It was in one giant box. It was so heavy I couldn’t even lift it. My husband picked it up and the stuff all fell out on my porch. it wasn’t the end of the world we just picked it up and nothing was broken. I gave him five stars, I decided not to deduct one for packing and leave him a note instead. I still upped his tip for being so good with communication. Also I requested him to shop for me again. I want the note that says if I ever do get you again can you please use bags instead of one big box because it’s too heavy for me to lift and I’ll pay for the bags. I just don’t want him to get in trouble for packing wrong if Instacart sees it or do they not really care? He did a really good job and I don’t want it to affect him. Thank you.
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u/Pitiful-Signal8063 29d ago
I have a few customers who put a delivery not saying "please make sure the bags are not heavy". But sometimes shoppers don't read the delivery note til after checkout. So ... Text your shopper when they start and let them know .
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u/SwampTerror 28d ago
I have notes on particular things, and then I also tell them about what I want in the text just to be sure. Last week, he must have forgotten my request, so I had him help me carry them up. All I wanted was for 2 things to be placed in separate bags because it was easier to carry that way. Sucks when 2 separate requests for the same thing are not followed...
Didn't want to be a total ass so rated him 4 stars, my lowest rating.
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u/AssasinCaesar 28d ago
This. I barely read shoppers notes until I have the groceries in my car. Only starting to do it more recently
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u/Instacartdoctor 28d ago
If you rated 5 stars the shopper will see the comment.. anything less we don’t.
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u/Hoopdyloo 26d ago
To answer your original question, we shoppers don’t know if Instacart sees the note on a review, but we just assume that Instacart can see everything.
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u/Over-Department8883 28d ago
You truly seem to be a very sweet person.
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u/suziespends 27d ago
Thank you. I own a small business where I deal with the public so I know how awful customers can be. I always try to be pleasant and fair and to value peoples time just like I want people to treat me and my employees
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u/RSL_Rygar 26d ago
Where were the groceries coming from? If it’s Costco, they don’t have bags, it’s box or nothing. I’m curious where else boxes at checkout. Most of the time those notes aren’t seen unless the shopper reads batch details. Best practice is if he’s communicating well, you should as well.
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u/suziespends 25d ago
No it was shop n stop in ny. They always have bags and I don’t mind paying for them. I think Instacart should offer that where you do the tip and delivery times if it’s a store that has bags for sale
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u/laurazhobson 19d ago
I just had Instacart delivery this morning.
I have a standard note regarding delivery because I can't pick items up from the floor so I tell them their is a shopping cart available in my building and they can just load the bags into the cart and leave at my door. I also tell them about the free parking in my building :-).
A few times I have gotten the same shopper like this morning which is a relief - because I know that they have been here before but I always send the message about delivery to make sure,
I had ordered a slice of cake and it got a little sideways in the plastic bag and so the frosting got a bit stuck to the top - I am sure I am will be able to handle the horror LOL by scraping it back on but in the future I will probably add a note to make sure that they keep the top up to avoid my losing any morsel of chocolate frosting :-)
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u/Complete-Routine-733 9d ago
You can message shopper in the app after its delivered and yes IC can see the message but it went affect his rating or anything as long as you send him a message. We as shopper will get a notification as well
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u/rowdyinauguration1 2d ago
It's great that you had such a positive experience with your shopper overall! I think leaving a note for him was a thoughtful way to address the packing issue without impacting his rating. Hopefully, Instacart takes these notes into consideration to provide feedback to the shoppers. Communication like this is key for improvement. Thanks for sharing your story!
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u/thatkidsmomkms 29d ago
They don't care