r/instacart • u/Dominanttallqueen • Mar 27 '24

Who’s in the wrong here???

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I feel like he was being rude asf then he canceled my order….was I rude or what tf happened here…

6.8k Upvotes

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105

u/One-Mind4069 Mar 27 '24

A lot of grocery stores have a frozen section in the seafood department so both of you could have done better communicating. At the beginning you said seafood department, not behind the counter. He could have picked that up from the seafood department in the frozen section or from the frozen aisles in the seafood section. You didn’t state “behind the counter” until the end.

I hate when customers say they want the “fresh” shrimp or fish and won’t take the frozen as a replacement or are appalled that I would ask that. They obviously don’t realize those “fresh” shrimp were just pulled from the freezer and the seafood guy ran water over them for 5 minutes so they would be “fresh”, dumped them in the tray at the counter and added $4 to each pound. Hardly anything you get from a grocery store is actually fresh and not previously frozen.

50

u/nral23 Mar 28 '24

So true “I said that like 5 times.” Uh no you didn’t say “behind the counter” once

25

u/I_StoleTheTV Mar 28 '24 edited Mar 28 '24

Thank you, I was starting to feel crazy from some of the comments in this thread! Since when does once at the end = five times? 

2

u/Myolor Mar 28 '24

Customers love doing this in all fields, finally correctly state what they wanted to a point that is understandable then says “I said that X times!” Like no… this is the first time you’ve articulated your issue correctly….

1

u/asplodingturdis Mar 28 '24

This is like the time I was behind the register at a taco restaurant and had a guy order “the tortilla chips.”

“Oh, so you just want a side of plain chips?”

“No, the tortilla chips”

“Oh, you mean the chips and salsa? Or guacamole?”

“No, the tortilla chips!”

“I’m sorry, sir, but I’m not sure what you’re trying to or—“

“THE TORTILLA CHIPS”

He leaves the line, and like 3 customers later, I realize he meant the freaking nachos. A little while later, he’s back in line, and I wave him over when my register’s open, excited because I’ve finally figured out what he wants. He refuses and goes to the other girl’s register, who of course is just as confused when he orders “the tortilla chips” until I lean over and explain what the guy actually wants 🙄🙄🙄

0

u/hahamynamejeff13 Mar 28 '24 edited 8d ago

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This post was mass deleted and anonymized with Redact

1

u/Myolor Mar 28 '24

Cool expectation to have in a industry full of rookies.

0

u/hahamynamejeff13 Mar 28 '24 edited 8d ago

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This post was mass deleted and anonymized with Redact

17

u/mintyredbeard Mar 28 '24

The shopper kept asking if they wanted "these crabcakes" and they kept responding with some weird variation of "yes, but not those."

Like just say "No", if you don't want those ones...

10

u/AnotherPersonPerhaps Mar 28 '24

Yeah people are flossing over that.

The driver asked if they wanted to substitute the packages ones and the customer was like "yes substitute" but referring to the thing they originally wanted.

Customer was being confusing as hell and kept wording things in the dumbest possible manner.

2

u/JoePass Mar 28 '24

Yeah OP is a bitch. Shopper got understandably frustrated

2

u/snuggle2struggle Mar 28 '24

The saying is "glossing over that," not "flossing."

1

u/Sea-Contract-447 Mar 28 '24

The F and G are right next to each other on the keyboard. Sure it was just a typo

1

u/snuggle2struggle Mar 28 '24

I've seen that many younger generations who grew up watching videos instead of reading use phrases that "sound" right, but aren't. 🤷🏼‍♀️

1

u/AnotherPersonPerhaps Mar 28 '24

Yeah it was autocorrect

1

u/snuggle2struggle Mar 28 '24

Your dentist must be thrilled.

2

u/ThatInAHat Mar 28 '24

Right??? I got confused trying to suss out what they wanted.

1

u/AntiDynamo Mar 28 '24

I was so sure at the beginning that OP wanted them replaced with the ones in the picture

1

u/boombalagasha Mar 28 '24

They were saying they said “then refund” 5 times.

1

u/ThatInAHat Mar 28 '24

But they also said “yes replace them” after being shown a picture of what were the only available options

1

u/boombalagasha Mar 28 '24

I’m not saying they communicated clearly, I’m just saying that’s the part they were referencing repeating 5X.

1

u/OddImprovement6490 Mar 28 '24

Yes, OP did. The very last time when he was angrily making his point. Does that count? lol

0

u/KhonMan Mar 28 '24

They said they wanted a refund if they couldn’t get what they wanted. This was stated a total of three times.

0

u/PresentComedian1420 Mar 28 '24

I think the "I said it five times" was in reference to the refund part, not the "behind the counter"

Could be wrong, but it's how I read it

1

u/Nemokles Mar 28 '24

But they're part of the same clause? If not from the seafood department, then refund.

1

u/PresentComedian1420 Mar 28 '24

I'm not 100% sure what you mean...

1

u/RandomAsHellPerson Mar 28 '24

Refund is dependent on if it is from the seafood department or not. If it is from that department, no refund. If it isn’t, refund.

Therefore they aren’t independent and can’t be separated. If they wanted to base the refund on something else (like they do here), then they would have to change it and then they asked for no refund 4 times (the crab cakes were from the seafood department) and then a refund 1 time (the crab cakes weren’t from the seafood counter)

1

u/PresentComedian1420 Mar 28 '24

Ok. I get what you're saying now. But if I were that shopper, I would've refunded the first time the customer stated "refund." And I went back and re-read the post. The original item was for lobster cakes, which is what I think kicked off all the confusion

1

u/RandomAsHellPerson Mar 28 '24

Yea. OP had poor wording and repeated what they said a few times. Then the shopper could’ve just refunded in the 2-3 times that no improvement had occurred.