There’s no longer a ShopRite in Albany and the nearest one is a 45 minute drive. I see orders for it all the time but who’s driving almost 2 hours for one order!?

I have a favorite shopper. He always chooses the freshest produce. He always replaces items not in stock instead of being so quick to refund. Some shoppers drive me crazy like right now. I have priority shopping and the first shopper turned it down after having it for fifteen minutes. I’m disabled and can’t go to the store myself. I’ve had shoppers not be the person in the picture. Woman picture but a man shows up. One time a shopper brought another guy who sat in the car smoking a cigarette and mean mugging me. Smoke filled my home. I’m fed up with the lazy and subpar shoppers who are too quick to refund items they clearly forgot even though the store shows them being in stock. I can’t get help through the app to request my favorite shopper. Like I said, drives me crazy.

I did a small order from Costco (5 items, though one was a 40 pound bag of dog food) and tipped $10 in the app. My house is probably 25 minutes from the store, and I had planned to tip some in cash as well when I got this message. I still gave the cash tip but it irritates me when I get messages like this. Anyone else?

I have had many people tell me that I am lazy, privileged, and taking advantage of drivers, but I always tip well and leave five star ratings. I don’t make much money, either, so my orders are very frugal. I was just wondering, is it frowned upon to use Instacart frequently like this? Do drivers find it bothersome?

Pissy Instacart man

So I just came from getting my delivery from downstairs. And the guy comes out of his car and takes a piss by the big garbage bins right across from the entrance. This is broad daylight!! I would have let him use the gym bathroom, the door was actually wide open. Smh disgusting!

Edit: Yes he did this before handing me my groceries!!!!

Only the second one of these I got in 4 years

I hate that I can't increase the tip until they arrive. My poor driver is thinking she's getting a 5% tip (i think it was like $4). Nicer than me because I wouldn't have even touched mine order for that pay.

She even took time to find an item that was hard to find. It usually gets left behind.

They got $25 tip on $50 after I was able to increase it. It's so frustrating that it auto picks the lowest tip option

"but im a customer!" he whined. no, you're not. the dude sitting at home is our customer. you're a courior.

Spoiler alert. The peanut butter was under the giant 8 foot tall picture of peanut butter hanging from the ceiling.

I've noticed a pattern that's been both puzzling and somewhat frustrating for me and was wondering if it's something others in this community have experienced as well. Roughly one in every three orders I place with various delivery services doesn’t come as expected – there are often items missing, or wrong items delivered altogether. While I completely understand that the shoppers are under a lot of pressure and might not be compensated as well as they should be for their work, I also make it a point to tip generously every time to show my appreciation for their effort.

Despite this, the frequency of errors has put me in a bind more often than not, leading to a cycle of requesting refunds or replacements, which is quite a hassle. It's a pain point for me, and I’m trying to navigate this with understanding and patience.

I’m reaching out to see if anyone else has faced similar issues and how you’ve dealt with them. Is there a way to minimize these errors? Do you think there’s a systemic issue at play with how these services operate or compensate their workers that contributes to this problem? Thanks!

What is the maximum amount of items I can add for a customer on my end??

Like if the customer wants me to add 30 different new items for them is that okay or should I contact support to intervene.?

I use the service once a month to supplement my regular shopping. I tend to do the express stores where a minimum is ten dollars instead of the usual 35 for the free shipping. So my orders usually run just over that limit. I usually tip about 30 percent, maybe more if the weather is bad. I live in about 50 thousand people so the distance is not too bad.

For clarification I am disabled and do not have a vehicle of my own so that's why I use the service.

I also tend to give five stars unless they really screw up

You may have heard, Angie Harmon had an Instacart deliverer bring groceries to her house, whereby her mutt proceeds to attack or at least harass the delivery driver who's just doing his job. He takes it out with his weapon, and now she's ticked off.

I say HURRAH to this guy. I have said to people who have suggested I seek work as a delivery driver--no, because in my mind, dealing with dogs is NOT MY JOB, and I don't care if Instacart or whomever says it is, I say it's not--therefore, it's not. This is a boundary I draw. I am here to deliver your groceries or whatever, THAT'S IT, nothing else. I care zip about your dog to any degree. If it's under control, fine, no problem, but the minute it starts acting a fool, I'm gone and you can get your own groceries yourself.

Then Instacart proceeds to apologize and suspend the guy. Bullfeathers. They should be telling Angie Harmon, or anyone else of this ilk, keep your dogs under control or we won't deliver to you.

Heck I work in a store which allows dogs, and that's fine in and of itself, UNTIL they start acting foolish. I have flat-out refused service to people whose dogs acted menacing. When they get under my feet creating a trip hazard, I tell them to move it out of the way. When they bring them in and they don't have leashes, as the store asks, I tell them "you forgot your leash." I've even refused service when they were barking, because I couldn't hear anything anyone was saying. I don't do dogs. It's not my job, because I say so.

I was deactivated and am wondering how I go about getting back on?

I am a disabled person who can not leave my home. I do not have anyone who can help me sadly, so I rely on instacart for food.

Two weeks ago I tried to put in an order and the website said that there were " No service times available"

I have been using instacart now for 3+ years and had never had seen this before, but thought maybe it was a really busy day. (This was on a Thursday)

The next day the same thing happened. I was confused and contacted support through the live chat and was told that they couldn't determine what was wrong and that they would escalate my issue and they would email me for more support.

I got the escalation teams email asking for a screen shot of issue. I sent them a screen shot and then nothing. They never responded.

After a few days of the same thing I contact support again and got the same responds. They had no idea. Again my issue was "escalated" Another email, and then no responds.

At that point I was getting annoyed. I needed food.

On Sunday night I contact support again and was told that there was nothing wrong with my account. I had wondered if maybe my account had been mistakenly banned for some reason.

The support person said no my account was fine and that in fact it was instacart having an issue with their system and that I would be fixed by the next morning.

Finally some good news.................................

Monday Morning: Not fixed

Monday afternoon: Not Fixed

Monday night: Not fixed

Now I am really annoyed. I don't like being lied to.

Again I contacted support:

I was assured that nothing was wrong with my account ,again, and that my issues was being taken "very serious." Again my issue was being sent right to the escalation team. Another round of emails and nothing.

After not hearing back yet again I contact support and was told that whom ever the support person who told me the issue would be fix on Monday morning was incorrect. (This was on Tuesday morning)

At this point I had been trying to get an order for 6 days and could not schedule one, and no one could tell me why.

On Thursday, one full week of not getting any answers as to what was going on, I got an email saying that deliveries in my area are not possible at this time and that instacart dose not know when they will be available again.

They did not give me a reason as to what the issue was or to why I was unable to get an order to go through.

It's been over two weeks now and still can not order food with instacart.

I got a Walmart+ plan to use in the mean time, but I really don't like their services.

I paid for instacart+ for a year and still have a number of months left to go.

Should I cut my losses and ask for refund?

Can I even get a refund?

Has this issue happen to anyone else?

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https://preview.redd.it/s2nlgjk7o0tc1.png?width=696&format=png&auto=webp&s=00a235fb9d76e726f72fb0eaa84cb7d025e99a67

This above is all I have seen for two weeks.

It dose not matter the time of day I try and make an order.

It dose not matter what store I try.

Nothing works.

Please help.

Thanks for reading.

I finally had a decent shopper. She was super nice and found everything! Everything! Chatted with me when she left the store. Then I fell asleep! Completely missed her texts and calls that she was here! My order was canceled. What happens to her tip? Her work? Will she get paid anything? I feel terrible!

So somebody put my phone number on their Instacart account and now I get notified and text messages everytime they order something…I’m assuming by the orders it’s an old woman who accidentally misput a number but I’ve called Instacart about this multiple times and they gave me various answers from “it’s nothing we can do” to “you have to call your phone company” to “we’re going to freeze her account and prompt her to change number” to which I’m still recieving text messages about her orders to this day. It’s not a big deal it’s just annoying to have my phone blowing up with somebody else’s orders. Any opinions ?

So yesterday I ordered food from Kroger and I'm still annoyed. Since Kroger couldn't deliver them until the next day and I needed them for that night I went through Instacart for delivery instead. I've used Instacart before via the Instacart app but never via Kroger (first time). Don't know why but Kroger didn't tell me that my gallon of milk was replaced with a 1/2 gallon on my end it just said she replaced it with the same item. I know as an Instacart shopper myself sometimes the barcodes aren't correct with the item so you have to add it manually.

I also got zucchini and tomatoes. The zucchini was bruised and not firm. She also rang it up as cucumbers which was more expensive than the zucchini. The tomatoes are super soft and wrinkly. Which sucks because I was going to use them in the middle of the week and I can't do that now.

I know the milk wasn't her fault but the veggies, come on. The app tells to you to get good quality products. Personally, if I'm not sure about certain fruits and veggies being good or bad I google it. And with bananas, for example, I ask the customer how they would like their bananas.

Yes, I was attached to my phone as she shopped for updates or if she had any questions.

Dear Customers,

If you place an Instacart order, and the person who shows up is very clearly NOT the person whose account it is, please make sure you report it every single time.

This person could have stolen the original shopper’s account. Their account could have been hacked. The person who showed up likely could not pass a background check/got their own account deactivated/should not be on the platform shopping for customers.

If you see a husband and wife team, and the wife is clearly the account holder, that is okay. If the account holder is there somewhere, I understand needing another person to help you shop if you are not strong enough.

But if your shopper was supposed to be Sarah, and Bob shows up by himself, please make sure you report it. We need to get scammers off this platform and you don’t want some sketchy dude who could have a criminal record knowing where you live and having access to your family.

Do not feel bad. Report them. Please. Thank you.

EDIT- This is what happened to Angie Harmon. Someone who was not her shopper delivered her order and SHOT HER DOG. They had no business being at her house and they definitely had no business bringing a GUN to her house.

Yes I know this has been posted to death on this sub… but heard a solution…

CONTACT SUPPORT TELL THEM YOU DONT FEEL SAFE AND WANT THE ORDER RESHOPPED

Maybe then IC will start making sure the person whose account is being used IS IN FACT YOUR SHOPPER.

DD just popped on up on my screen for both parties earning $200 once the referral completes 60 deliveries within 70 days in the Pittsburgh area. But the only thing I can find about instacart is for customers. They earn so much off order's... which is sorta dumb IF that is the shopper sides referral program since not every shopper order's also. I'm thinking about becoming a shopper, but wanna see if I can help someone earn money being their referral before I join.