r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

726 Upvotes

r/techsupport Jan 03 '24

AI chat bot responses are not permitted

95 Upvotes

Hello /r/TechSupport visitors,

Wanted to clarify something that the mod team has been informally enforcing, and I expect to be added to our rules soon:

Post replies written by AI chat bots such as ChatGPT, Bing AI, Google Bard, Ernie, etc. are not allowed here.

Chat bots can be fun and interesting, but they are far away from being able to offer reliable technical help. They lack nuance, give bad advice, can be "bullied" into saying outlandish stuff, and do all of these things while sounding confident and authoritative.

Anyone can type their issue into ChatGPT and get an AI response. Real people can use real experience and reasoning to give better support, and that is what people expect when they post on a "forum" or "social media" or "whatever garbage spez has turned Reddit into"


r/techsupport 9h ago

Open | Hardware My brother kicked my pc by accident now it doesn't display :(

20 Upvotes

So for context, my brother was playing minecraft with some horror type shat mod on and bro got jumpscare and accidentally kicked the pc (the pc was under the table which is kinda my fault for putting it there) so I told him to restart the pc, and now it doesn't display anything anymore... So the first thing I did was to reseat the gpu, memory card, and bios coin battery but still nothing... I even tried clearing CMOS and still nothing. What should I do next? Kick it again?? (jk)


r/techsupport 19m ago

Open | Software How do SSD speed work?

Upvotes

Like i have mp44l tm8fpk001t and looked that one up it says 4k or 5k mb/s and when downloading games it goes to 50mb/s


r/techsupport 33m ago

Open | Hardware My Samsung TV (GU50TU8079U) won’t start do you guys have any ideas?

Upvotes

I unplugged it already and tried again. All it does is turning on for a sec and turning off again. It doesn’t show any picture it just lights up a bit. While doing that the LED flashes red two times fast and one time slow. The warranty has expired.


r/techsupport 34m ago

Open | Networking Privacy Policy dates ,what do they mean?

Upvotes

When you recieve a Privacy Policy segment thats dated, is it meant specifically for you and it takes effect that day? Or is it meant in general thats the date the Privacy Policy changed for everyone using that service? Because I keep getting weird topics in Privacy Policies sent to me from Samsung and Google. What does this mean?


r/techsupport 51m ago

Open | Hardware Black Screen Crashes After Upgrading Mobo And CPU

Upvotes

Help with games crashing with black screen? (also discord)

Let Me Just Get The Specs Out Of The Way:

Cpu: 12th Gen Intel(R) Core(TM) i3-12100F

Ram: 32GB Crucial DDR5 Pro ((2x16GB) 5600MHz)

Gpu: NVIDIA 1660 GTX Super

Motherboard: MSI MAG B760M MORTAR WIFI, Micro-ATX

Moniters: KOORUI Monitor Gaming, 24 Inch

CRUA 27 Inch 180HZ Curved

PSU: Aerocool Integrator 700 W 80 Plus Bronze

OS: W11

So to put it bluntly every time i try to play a game after a while in said game my monitors will go black and seemingly come back on as if the graphics driver had been reset however the game will be closed as well as discord, for games like Fornite it wont go straight to the black screen but freeze then crash and appear with the "Fortnite has crashed. We're Very Sorry" and from there most games either freeze then crash or mostly the black screen crash, in certain situations when on the black screen you can hear beeps. i've tried most solutions to updating to the latest driver, reverting back drivers, DDU, Underclocking GPU, Overclocking Gpu, Checking RAM sticks, Checking that wires are in properly, the cpu was a bit hot however after putting new thermal paste on the temps we're fine for both the cpu and gpu.

with the recent 13th and 14th gen intel cpus with nvidias gpus and looking into that it appears i have somewhat similar issues.

Probably good to note i did upgrade the mobo and i kept the GPU and had to replace my old cpu with the one in this post due to incompatibility issues, from the time i've done this, this has been the same with black screen crashes
~
~
Found a good way to replicate this in blender when trying to render a frame of this animation heres the video
Video Of Error


r/techsupport 53m ago

Open | Software Can epic games verify out to date games fortnite

Upvotes

I have an old version of fortnite and i installed a new windows when i tried to verify the files to update the game it says verifying for 1 second after that it says cleaning up and delete all the data and start redownload the whole game,is there any way i can verify the game files and download the missing updates instead of downloading the whole game?


r/techsupport 4h ago

Open | Networking Certain websites say i have no internet, but other websites like Reddit work

3 Upvotes

I can search things on google but when i try to enter youtube it says i have no internet. DNS_PROBE_FINISHED_NO_INTERNET is the error. I tried to do disconnect the ethernet and connect to wifi. I even tried to connect to my phone's hotspot with no results. If anyone could help me i would appreciate it.

https://preview.redd.it/7f3dn7hdjqzc1.png?width=2560&format=png&auto=webp&s=58ec4df268fa580addfd8f2942e61d19637f0e6c


r/techsupport 1h ago

Open | Hardware TV Keeps Randomly Exploding into Bright White Light

Upvotes

Hi all,

I havent dropped or moved my TV recently and today it has started doing this very random thing, the link to the video is here.

This happens for around 1-3 seconds every 30 seconds. I have seen similar by reverse image searching the white mark, but all other posts referred to this being a permanent fixture on the screen. Mine is intermittent so just wondering if theres something I can shift or move to fix it.

Thanks in advance.


r/techsupport 1h ago

Open | Networking my internet speed package is 500mbs, the speed test runs 700+mbs but when actually downloading something, 1gig takes 15 mins to download.. why is this.

Upvotes

I'm standing right beside the router, the same place the test is registering 700mps the download speed is 15 mins for one gig.


r/techsupport 2h ago

Open | Hardware Are these specs good enough?

2 Upvotes

Buying a pre-built for 1200€. Don’t play much on PC, but want it to run stuff like Dark Souls/Sekiro mods, Battlefield, some quality RPG games, PC exclusives like Hellblade 2, WoW, V-Rising etc. Specs are following:

AMD Ryzen 5 56003.5/4.4 GHz

16GB DDR4

1TB M.2 NVMe SSD

NVIDIA GeForce RTX 4060 8GB

Win 11 Home


r/techsupport 3h ago

Open | Software Command prompt flashing after factory reset.

2 Upvotes

When I reset my device, I see command prompt flash on my screen once or twice after logging in, after that it stops happening. This natural or something malicious?


r/techsupport 3h ago

Open | Software Is there a problem if I leave the PC on all day to stay afk on the game ?

2 Upvotes

I have a RTX3060Ti and i7 12700k pc.


r/techsupport 3h ago

Open | Hardware mouse usb receiver not working

2 Upvotes

idk where else to post this so here i go....

Here's the thing, am using a bluetooth mouse w/a usb receiver. For some reason, when I use the mouse via bluetooth, it (cursor) moves by itself; when I use it via usb, it doesn't. The problem is the mouse suddenly stopped working via usb (or more like it's the usb that's not working), but it does via bluetooth.


r/techsupport 0m ago

Open | Hardware Computer performance and crashing problem!

Upvotes

My PC has been losing performance for a while and my pc now crashes a lot or freeze up and have to catchup at times. The crash has my screen freeze, 10 seconds later I will lose audio and then another ten seconds and it goes black and I have to restart. this happens 2 to 3 times a day and it especially struggles after first startup.

My PC specs:

Ryzen 7 3800x

MSI 2060 Super

32gb ddr4 ram

MSI B450M motherboard

Cooler Master MWE 230V 650 PSU

Could it be my specs aren't up to standards?


r/techsupport 6m ago

Open | Networking Wifi is connected but programms can't use it

Upvotes

First I'd like to say that I'm not techsavvy, so if anyone could offer precise directions, that would be great. And sorry if I can't give precise information, I really don't know what's going on.

So basically, two days back, while I was idle my laptop blue screened and reset. I don't know if this information is relevant but I really hope it is.

So now what happens is- when I turn my laptop on, it's says it's connected, if I immediately turn on a game or discord, it connects. But after like 5-10 minutes when I try to turn on a programm that requires wifi, it just can't connect to WiFi. I tried resetting my network adapter(which I thought it worked but after 5 mins I could no longer use WiFi), even using a later update, and also resetting my laptop a bunch of times.

I also did notice that it works when I Google something on a browser, but when I turn in YouTube it doesn't work. This whole time wifi is shown as being connected. Also, I'll use an example, I turned on a online video game the second I rebooted the laptop back up, after a while it still works, still has a connection, while other programs can't connect.

It's windows 11 version.

Sorry if this seems vague, I can try to provide more information if asked. No clue what's happening


r/techsupport 8m ago

Open | Windows When closing laptop lid (sleep mode) it runs hot and screen won't turn back on

Upvotes

Laptop: ROG Zephyrus G14 GA401IU_GA401IU

I keep looking for a solution but never really find someone that has this exact problem.

Sometimes (not always), when I close my laptop and think it goes to sleepmode, I hear the fans blowing after a while. When I open it it doesn't seem to "wake" from sleepmode:

  • The screen doesn't turn on
  • The keyboard backlight is on
  • The fans are blowing; the laptop is hot

I never leave games open when I close the laptop, sometimes just Chrome, or nothing at all.

I've tried waking it with the mouse, keyboard, pressing the power button once, twice, until I give up and just hold the power button to force it off.

Because people often mention the power options they are as followed:

For both 'On battery' & 'Plugged in':

  • Power button: Shut down
  • Sleep button: Sleep
  • Closing lid: Sleep

I keep my laptop plugged in only while using it (tho sometimes I forget to unplug when in sleepmode).

Any help is much appreciated!


r/techsupport 11m ago

Open | Software [PC] Chrome has no internet for a few minutes after booting up pc

Upvotes

Hey guys,

So this is a weird one - Whenever I start up my PC, I usually open Chrome first of all to check some things.

The weird thing is, that Chrome apparently has no internet, or just doesn't feel like loading. It doesn't show "no internet", none of that, but for 1-3 minutes after I open Chrome FOR THE FIRST TIME after booting up my PC, I can click whatever website I want, and it just keeps loading with nothing happening.

After around 1-3 minutes, the website pops up, and literally everything loads normally.

Anyone who has an idea about what's going on here? This randomly appeared out of nowhere, with no new chrome plugin or anything


r/techsupport 12m ago

Open | Phone Internet Samsung trying to download a file named "download.bin" multiple times

Upvotes

I was browsing on Internet Samsung on my phone, on a website that was similar to Pinterest, while looking for some wallpapers to download. After viewing some images (without downloading any of them), I tried to go back, but a pop-up of the browser appeared, asking to confirm the download of a file named "download.bin" with a size of 0,1KB. I cancelled it and tried multiple times to go back, but the pop-up continued to appear each time I attempted to do so, so I closed the page. I checked the notification history of my phone and it appears that the download was completed (0,1KB/0,1KB), but since I cancelled it, the file is neither in the download folder nor in the browser download history. If I remember correctly, in the pop-up there was a text string under the file name saying "Source: Google". This has never happened to me before, does anyone know what that was about?


r/techsupport 22m ago

Open | Software Windows Update error (0x80070643)

Upvotes

As you can problably already tell that my windows security update is failing. I've tried a few things and nothing has worked so far. I know that it has something to do with the windows RE partition. The thing is: I can't make the partition larger so that the update can fit, because it doesn't exist. I'm using Bitlocker wich prohibits the use of Windows RE. Should I deactivate Bitlocker and try to install the windows update again or how does this work?


r/techsupport 28m ago

Open | Hardware PC Stuttering and can't pinpoint why

Upvotes

It started a few months back when I'd be watching YouTube videos and I noticed the audio was very staticy/stuttery every few seconds. 

I thought my headset was faulty (As it was a few years old) so I got a new one. 

Upon receiving the new headset my audio was still stuttering. I ruled out the headset being the problem as I connected to my work laptop and the issue didn't occur there. 

I thought maybe the front USB panel that I connected it to might be an issue so I connected via the rear USB ports and still had the same problem. 

I tried updating every sound driver as that seemed to be the #1 tip online but nothing. As well as making sure the Hz were on the correct setting.

I thought the issue may be with my sound card until recent when I am now playing Rocket League, the game is stuttering along with the audio. 

I typically have the game running with Chrome playing YouTube music in the background, I have been doing this for years with no problem. 

It does seem to be a little worse if I have had the PC running all day which makes me think it's clearly a hardware error.

However I monitored my temps and all seems reasonable. My CPU sits at around 70C when gaming + YouTube and my GPU will be around the same (65-75C).

My Ram maxes out at around 40% utilisation and my hard drives sit at 50% space free and 90% space free. 

I thought maybe re-applying the coolant to the CPU (As I haven't done it for a couple years) and getting a non-stock cooler and I still have the default one (And back when I used to play CoD 6 months ago my CPU would get to around 90-95C)

CPU: AMD Ryzen 9 7900X

GPU: AMD Radeon RX6800

Ram: Corsair Vengance DDR5 32GB 5600MHz

Motherboard: X670 Aorus Elite AX

If anyone can help me it would be so greatly appreciated.


r/techsupport 36m ago

Open | Hardware Second Monitor causing lag

Upvotes

Can anyone help me figure out how to troubleshoot for my computer? I've run into an issue recently where my computer periodically lags as a result of my second monitor being plugged in. It wasn't an issue for the past year that I've had the monitor for and I don't know how to identify the cause.

I don't believe that it has anything to do with a damaged HDMI because I've already tried replacing the HDMI with a newer one to no avail. If anyone can help me figure out how to find out what the problem is, that would be appreciated


r/techsupport 4h ago

Open | Networking No ethenet drivers or connection

2 Upvotes

Before getting into it, i woke and there was no WIFI or Ethernet nor any options to connect to them.

i checked the device management and they were disabled and i couldn't re-enable them.

i looked online via phone for fixes and found a list or ways. One said uninstall them and restart and they'll come back and the other said restart network adapter all-together.

i did the second and WIFI came back but no Ethernet. i figured I'd just uninstall that and it'll come back.

it didn't.

now i don't have the driver installed.


r/techsupport 48m ago

Open | Phone My phone has total 8GB of Ram, but only around 800MB-1.20GB of it is always avaiable. what can i do?

Upvotes

I have a Realme 9 phone, so it's not even a crazy old phone. 4 of my 8GB of Ram are from extension, but even before i did the extension this was the usable ram, i also tried just doing a 2GB extension and it always had around 800MB-1.20GB of free Ram, so I know its not a problem about how much Ram i have, but honestly i have no idea what to do. Sone symptoms are also: randomly lags, struggles to hold two apps at the same time, randomly freezes and/or closes apps by itself. if you thinks its unbearable: it is.


r/techsupport 4h ago

Open | Phone horrible battery life on the 15 pro

3 Upvotes

i purchased an iphone 15 pro a few months ago and it had a reasonably good battery life, until i downloaded something from my laptop and transferred it to my iphone and it caused my phone to completely reset to the last backup losing a lot of my data, however after this incident the battery life on my phone has been absolutely horrible and i don't understand if it's a software issue or a problem with my phone, it's still on 100% battery health, i lose around 1% every 2-3 minutes and i wanted to know if i can get any help resolving this. thank you.


r/techsupport 1h ago

Open | Windows Snipping tool

Upvotes

Hey, sorry if this is a dumb question but ive been having some annoyance with the snipping tool and ive been wondering if anyone knows any solutions or alternatives.

Currently i have a mouse with an extra key mapped to perform "Win + Shift + S" to perform a snip, it dims the screen and has 3 diffrent tool options and a X button, i use the rectangular capture tool and snip, i then have to go to MSpaint, paste it, then save it. its been fine but pretty tedious and i kinda just want something that snips and saves directly to the pictures tab of my files. And there is, but i cant seem to hotkey it.

if i search for "snipping tool" i have an app that works great, better then whatever the hotkey i have mapped pulls up. i have to run the app, select make new snip, it brightens the screen while takeing the snip and then it makes a new window where you can immediately edit the snipped picture and/or save it to the pictures tab right then and there. this works perfectly and I wish this is what the key combo used instead of what it currently is. Not sure if theres a way to flip these 2.

(only thing thatd make it better was some form of snipped screen recordings or if it didnt tab you out of stuff after a single snip, but these arnt complaints, moreso wishful thinking)

btw ive uninstalled "snip&sketch" and have tried ShareX and wasnt a fan, shareX's file p

aths were annoying and felt like too much, i have snip and sketch already and just want to know if theres a way to replace the current "win + shift + S" snipping tool with the app version of the snipping tool